Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

WORKFORCE MANAGEMENT

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

How To Enter the 2020 Members' Choice Awards - For Vendors

TRAINING IN CONTACT CENTERS

Cloud Contact Centers Made Easy - Onvisource - ContactCenterWorld.com Blog

Cloud Contact Centers Made Easy

Cloud contact centers allow customer service professionals and contact center managers to focus on their core tasks.

Strategic Importance of Cloud Contact Centers

Contact centers continue to grow in both size and strategic importance according to Deloitte’s 2015 Global Contact Center Survey.  Up to 96% of respondents anticipating growth in the next two years in support of customer and business needs.  As they rapidly expand in popularity, hosted or cloud contact centers allow customer service professionals and contact center managers to focus more on their core business.  They no longer have to not worry about all of the technology required to operate a successful operation. This means more time to manage contact center staffing, accounting/billing, and most importantly, delivering exceptional customer care. Another benefit is the development of new multichannel capabilities that incorporate email, chat and social media. Businesses can deploy new technology in the cloud much faster to meet customer needs.

Reasons for the growth of cloud contact centers can be seen in the many benefits cloud solutions offer.

All of the applications and services are owned and operated by the cloud service provider and maintained in the provider’s data centers. Cloud services in general have many more options to support the contact center infrastructure. This can include hosted PBX, IVR, SMS, email, and seamless delivery of quality assurance, analytics, customer relationship management (CRM) and other applications. The provider routes phone numbers to the systems installed in its data centers. Numbers and other data are then rerouted to in-house agents and/or remote agents for action.

The dominant protocol used for cloud contact centers is high speed Internet VoIP (Voice over Internet Protocol) on demand service. This allows any business to benefit from low cost soft phones on the desktop. All data is stored at the service provider data center where easy remote access is available 24/7. The real value is that companies using cloud solutions are no longer responsible for system maintenance and uptime, hardware and software updates, additional IT resources, infrastructure and paying utility bills.

Cloud Contact Center Benefits

Another key advantage of cloud contact centers is the low upfront investment. Typically, monthly payments are lower than a major upfront investment in a premised-based contact center system. Monthly fees associated with cloud contact centers can better accommodate monthly cash flow. Some vendors even offer a pay-as-you-go model. Contract commitments can include discounts based on volume and options to scale up or down based on demand.

6 Compelling Reasons to Move to a Cloud Contact Center:

  1. No Software or Hardware Maintenance Expense: There are no costs related to system support services, replacing outdated or faulty hardware or upgrading your system.
  2. Reduced IT Expenses: Eliminate monthly expenses for maintaining systems, office space and related utilities. Support may still need to be provided for local desktops and other IT equipment.
  3. Integrated PBX and Call Management Features: Select a provider that can offer call management features such as PBX, IVR, Auto-Attendant, and Call Screening. This type of provider will have a complete solution avoiding equipment and support expenses.
  4. Built-in Redundancy and Disaster Recovery: No more worries about system downtime, redundancy, or maintaining continuity in disasters. Leverage distributed contact centers, 24-hour-a-day coverage, home-based agents, disaster recovery and more.
  5. Operate from Anywhere, Anytime: Gain the competitive edge with the opportunity to staff from a better pool of talent, schedule agents more effectively, and reduce overall payroll costs.
  6. Rapid Scaling and Feature Deployment: Quickly add or remove agent positions and seats with little impact. New features and functionality can be rapidly deployed without on-premise installations, testing, and implementation. Reduce time-to-market with new features and capabilities.

http://bit.ly/1w3waKi

Source: http://onviblog.com/cloud-contact-centers/

Publish Date: December 3, 2015 5:00 AM


2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

4.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385
 



View more from Onvisource

Recent Blog Posts:
Outsourcing Contact Center Operations Grow in PopularityJanuary 21, 2016 5:00 AM
Customer Care the New DifferentiatorJanuary 14, 2016 5:00 AM
The Workforce Optimization EvolutionJanuary 7, 2016 5:00 AM
Tis the Season to Deliver Customer SatisfactionDecember 10, 2015 5:00 AM
Cloud Contact Centers Made EasyDecember 3, 2015 5:00 AM
Customer Experience Predictions for 2016November 18, 2015 5:00 AM
Teleservices Group Transforms BusinessNovember 11, 2015 5:00 AM
The Ascent of Text AnalyticsNovember 5, 2015 5:00 AM
Why You Need Data AnalyticsOctober 27, 2015 5:00 AM
Enterprise Feedback ManagementOctober 21, 2015 5:00 AM
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 8277 
Share

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =