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VICIdial Open Source Call Recording - OrecX - ContactCenterWorld.com Blog

VICIdial Open Source Call Recording

Vicidial open source contact center customers can begin recording their customer calls with a robust third party recording solution like OrecX. The OrecX audio and screen recording software integrates easily with VICIdial, and each recording is tagged with the correct meta data even if agents are on a single uninterrupted SIP session on the extension side. 

VICIdial is a set of programs that are designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound call center suite.

Oreka VICIdial Call Recording supports both inbound and outbound campaigns, is capable of tagging recordings with agent IDs, and it allows clients to search, find and categorize recordings based on time or date of call, incoming phone number, outgoing phone number or other customer requirements. OrecX runs on either Linux or Windows operating systems and integrates with any phone system.


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"We recommend OrecX, which is a passive VoIP recording product. We have several clients that use it, and it allows for many other options like agent screen recording too," said Matt Florell, President VICIdial Group. "The basic recording core of OrecX is free."

Oreka GPL is a free, VoIP-ready, open source call recording software, which can capture and retrieve calls via a browser-based interface. Downloaded for free, the Oreka GPL open source voice call recording software is the only free open source recording software on the planet that can be downloaded in just 30 minutes and requires no maintenance.

The inherent advantages of open source platforms are well chronicled, and include:

Strategic:

  • Control for long-term planning
  • Speed to market
  • Meet the broadest set of use cases

Technical:

  • Easier to operate since no proprietary knowledge is required
  • Agility to innovate as the enterprise evolves
  • Higher quality design, from extensive peer review and testing

Economic:

  • Solution design adapts to existing operating environment
  • Lowest cost licensing and support models
  • Software longevity (i.e. evergreen)

Collaborative:

  • Access to broad-based value-add ecosystems
  • Innovation-based business model
  • Vendor lock-ins are eliminated

Source: https://blog.orecx.com/blog/vicidial-call-recording

Publish Date: August 24, 2021 5:00 AM


2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 



View more from OrecX

Recent Blog Posts:
10 Advantages of Cloud RecordingSeptember 28, 2021 5:00 AM
VICIdial Open Source Call RecordingAugust 24, 2021 5:00 AM
Call Recording for Comcast Business VoiceEdgeAugust 17, 2021 5:00 AM
Can your Call Recorder do This?July 29, 2021 5:00 AM
"Open" Audio CaptureJune 10, 2021 5:00 AM
Importance of Tech-Agnostic Audio Capture for Complex, Multi-Site EnvironmentsApril 7, 2021 5:00 AM
Audio Recording is all about Control - Are you in Control?March 29, 2021 5:00 AM
Speech Analytics: Garbage in, Garbage OutJanuary 5, 2021 5:00 AM
The Many Advantages of Modern and Open Call Center PlatformsNovember 18, 2020 5:00 AM
Remote Agent Recording is Now ImperativeOctober 14, 2020 5:00 AM

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