CCW TV PROGRAMMING
Many of today’s larger companies grow through acquisition and merger. Consolidation of these disparate businesses then typically necessitates integration of many different technical environments, spanning the various locations, facilities and platforms.
To record, store and replay customer interactions across multiple, varying facilities and architectures, organizations need an open audio capture solution that supports a diverse set of technical requirements.
Such a technology agnostic audio capture platform would need to be open, flexible and versatile enough to capture customer calls centrally across an organization and its different locations and technical environments.
Technical considerations for this type of audio capture solution provider include:
Only an audio capture platform that provides this level of openness can adequately support a multi-site customer service organization. Otherwise, businesses face significant heavy lifting, complex integrations, costly deployment, and lengthy rollout timelines to get up and running and recording customer interactions.
Publish Date: April 7, 2021 |
Call Recorder or Recording Engine? Which do you Need? | March 14, 2022 |
Call Recording Insights from Steve Kaiser | January 3, 2022 |
Recording VoIP Traffic via Port Mirroring Switch | October 27, 2021 |
10 Advantages of Cloud Recording | September 28, 2021 |
VICIdial Open Source Call Recording | August 24, 2021 |
Call Recording for Comcast Business VoiceEdge | August 17, 2021 |
Can your Call Recorder do This? | July 29, 2021 |
"Open" Audio Capture | June 10, 2021 |
Importance of Tech-Agnostic Audio Capture for Complex, Multi-Site Environments | April 7, 2021 |
Audio Recording is all about Control - Are you in Control? | March 29, 2021 |
CCW TV PROGRAMMING
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall