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OrecX Protects your Call Recordings - OrecX - ContactCenterWorld.com Blog

OrecX Protects your Call Recordings

Call recordings can offer invaluable intelligence to an organization as well as provide critical compliance and dispute resolution support. However, those same precious recordings can also contain some very sensitive customer information which must be protected.

At OrecX, we take the protection of personally verifiable information (PII) very seriously. Our recorder features several levels of built-in security to help ensure data protection, including:
  • Web security – OrecX offers the only recording solution which is OWASP Level 2 compliant. Being OWASP Level 2 compliant means that OrecX underwent rigorous testing by a renowned third party security company, successfully clearing both automated and manual test suites (e.g. a real hacker trying to penetrate) designed for applications that contain sensitive data that requires protection. 
  • Encryption – Oreka TR (total call recording software) can be configured to automatically encrypt all recordings using the Blowfish 256 encryption algorithm. Files can thus be played back only through the web portal.
  • User authentication – password rules can be imposed to ensure passwords are difficult to hack. Passwords are stored with state-of-the-art bcrypt hashing algorithm, which protects them even if when a database is compromised. The system also automatically locks a user out after a given number of unsuccessful login attempts.
  • Tamper-proof – to identify file tampering (of a recorded call), a mathematical formula is computed at the completion of every recording (and stored in the database).
  • Secure access – Access to recordings is end-to-end secured (both at rest and in transit) and restricted to only logged-in users.
  • Audit trail – All important actions related to your recordings are recorded in the database. This ensures you can easily uncover who has accessed what and when.

Source: https://blog.orecx.com/blog/orecx-secures-your-call-recordings

Publish Date: April 23, 2018 5:00 AM


2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 



View more from OrecX

Recent Blog Posts:
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Can your Call Recorder do This?July 29, 2021 5:00 AM
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Importance of Tech-Agnostic Audio Capture for Complex, Multi-Site EnvironmentsApril 7, 2021 5:00 AM
Audio Recording is all about Control - Are you in Control?March 29, 2021 5:00 AM
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