Organizations of all sizes today employ call recording software to help optimize sales, service and compliance; and when chosen and managed correctly, these solutions can be invaluable in this regard. However, call recording software is not always selected or utilized properly, and when this happens, its effectiveness can be significantly stifled.
Consider the vendor’s expertise with companies your size and with businesses in your industry. The more they know about your specific business issues, the more they can help customize a solution to your specific needs. If you’re a small business, e.g., you ought to look for a vendor that specializes in SMBs. Same goes for larger companies.
Ask about pricing flexibility – Does the vendor offer monthly subscriptions, e.g.? This way you can avoid a large upfront capital expense.
Don't Do this
Don’t just consider how call recording can be used by your organization today. Consider your anticipated growth and how you might need it down the road. Will you need multi-site capabilities, will it scale to more users, does it support mobile call recording?
Don’t forget to free up select staff’s workload to manage the system – if necessary. Some solutions require no maintenance.
Don’t choose your vendor/solution without first trying it out. Ask for a short trial period so you can see how the software works in your own environment. If they refuse, find a different vendor.
Publish Date: September 6, 2018 5:00 AM
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
|2.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
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