Call recording can provide a wealth of knowledge and customer insight to your organization. There's no doubt about that. It can help you optimize agent performance, improve customer satisfaction and resolve disputes.
However, there are certain call recording laws and rules in many countries you must be aware of in order to avoid liability issues and potential penalties.
Here is just a sampling of some of the most prevalent call recording regulations around the world:
United States - Truth in Lending Act, HIPAA, PCI-DSS, TCPA
United Kingdom and European Union - GDPR, MiFID II
Canada - Canadian Personal Information Protection and Electronic Documents Act
Australia - Federal Telecommunications (Interception and Access) Act
Hong Kong - Personal Data Privacy Ordinance
India - Information Technology Amended Act
New Zealand - Crimes Act
Romania - Telecommunications Act
Publish Date: July 13, 2020 5:00 AM
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|3.)||Lieber & Associates|
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|4.)||Manitoba Customer Contact Association|
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|5.)||Orion Learning Services Inc.|
Learning & Development
Learning & Development for Agents, Supervisors, Managers and Administration/Support Staff
Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
VADS Training Center
PT VADS Indonesia as a Learning Center provides trainers, modules, development programs for individuals and teams. VADS Indonesia owns a vast curriculum for training provided by local trainers with flexible training locations that can be arranged at the client's place or PT VADS Learning Center. VADS Provide knowledge process, transformation consultancy, customer service training, leadership training, interpersonal development, and training for trainers.
- Customizable training by experienced trainers
- Increase motivation and engagement
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Get connected to raise standards. Established in 2000, we are celebrating 20 years of best practice, our community of professionals is recognised as the ‘go-to place’ for innovation in customer operations, from contact centre and digital to field, back office, branch & retail services, working across all industry sectors.
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