Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Recording VoIP Traffic via Port Mirroring Switch - OrecX - ContactCenterWorld.com Blog

Recording VoIP Traffic via Port Mirroring Switch

OrecX call recording software can easily record VoIP traffic once it's seen on the server interface. Small office users (under 100 seats) can use Port Mirroring Switch (SPAN, port spanning or port monitoring) to get the right traffic to the OrecX server simply and easily. This is best used in distributed office environments with many locations using port mirroring (and leveraging OrkUI) to manage and administrate from a single location. 


Small to medium-sized businesses (SMBs) leverage OrecX via a port mirroring deployment model when the capture method is predetermined by their telephony architecture. SMBs utilizing Comcast Business VoiceEdge (BVE), in particular, often choose OrecX for port mirroring recording. 


Port Mirroring, also known as SPAN (Switched Port Analyzer), is a method of monitoring network traffic. With port mirroring enabled, the switch sends a copy of all network packets seen on one port (or an entire VLAN) to another port, where the packet can be analyzed.

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

Port Mirroring, which is supported in nearly all enterprise class switches (managed switches), allows other computers to see network traffic, which is not visible to them in general cases. Managed switches have a configuration interface (web-based or command-line console), which administrators may use to specify the source port(s) to be mirrored and the destination port, where a copy of all packets will be forwarded.

The pictures below illustrate how a port mirroring switch configuration works.

Four computers (A, B, C and D) are shown in Figure 1. They are connected to a general switch without port mirroring support. In Figure 2, they are connected to a managed switch with port mirroring support, while network traffic is sent between computers A and B (one portion of data is sent from A to B and another portion is sent in the reverse direction from B to A).

In Figure 1, you will see how a general unmanaged switch works. It forwards packets directly between ports, where computers A and B are connected. Other computers (C and D) do not see these packets.

In Figure 2, you see the same scenario but on the switch with port mirroring functionality. The network traffic is sent again between computers A and B. However, there is a computer D, which is listening (monitoring) to that traffic. Every packet, which is sent or received by computer A is duplicated (mirrored) to computer D port.

When configuring port mirroring on the switch, the "source monitoring port" is a port, where computer A is connected to, and the "destination analysis port" is a port, where computer D is connected to.

How Port Mirroring function can be used for recording VoIP calls
OrecX leverages the port mirroring capability of a network switch to accomplish "unobtrusive" recording of VoIP calls. The switch forwards a copy of every network packet sent or received by IP phones to the OrecX server. The picture below illustrates how the network should be configured to allow for the recording of calls.

Source: https://blog.orecx.com/blog/recording-voip-traffic-via-port-mirroring-switch

Publish Date: October 27, 2021


2022 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 



View more from OrecX

Recent Blog Posts:
Call Recorder or Recording Engine? Which do you Need?March 14, 2022
Call Recording Insights from Steve KaiserJanuary 3, 2022
Recording VoIP Traffic via Port Mirroring SwitchOctober 27, 2021
10 Advantages of Cloud RecordingSeptember 28, 2021
VICIdial Open Source Call RecordingAugust 24, 2021
Call Recording for Comcast Business VoiceEdgeAugust 17, 2021
Can your Call Recorder do This?July 29, 2021
"Open" Audio CaptureJune 10, 2021
Importance of Tech-Agnostic Audio Capture for Complex, Multi-Site EnvironmentsApril 7, 2021
Audio Recording is all about Control - Are you in Control?March 29, 2021

About us - in 60 seconds!

Submit Event

Upcoming Events

The 17th Annual Best Practices and Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies! Read More...
 5637 
Showing 1 - 1 of 5 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =