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Call Recording Insights from Steve Kaiser - OrecX - ContactCenterWorld.com Blog

Call Recording Insights from Steve Kaiser

Steve Kaiser, former CEO of OrecX and now GM, OrecX Business Unit of CallMiner, recently participated in a CallMiner webinar. What follows are 5 audio snippets from that webinar in which he details the reasons for the CallMiner acquisition and discusses various aspects around modern and open audio capture.

Clip 1: Why OrecX joined CallMiner


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Clip 2: Connecting and Enriching Audio Data

Clip 3: Securing your Audio Recordings

Clip 4: Maintaining Control of/Access to your Audio Data

Clip 5: 3 Most Important Points Regarding Audio Capture

Source: https://blog.orecx.com/blog/call-recording-insights-from-steve-kaiser

Publish Date: January 3, 2022


2021 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

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Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

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View more from OrecX

Recent Blog Posts:
Call Recording Insights from Steve KaiserJanuary 3, 2022
Recording VoIP Traffic via Port Mirroring SwitchOctober 27, 2021
10 Advantages of Cloud RecordingSeptember 28, 2021
VICIdial Open Source Call RecordingAugust 24, 2021
Call Recording for Comcast Business VoiceEdgeAugust 17, 2021
Can your Call Recorder do This?July 29, 2021
"Open" Audio CaptureJune 10, 2021
Importance of Tech-Agnostic Audio Capture for Complex, Multi-Site EnvironmentsApril 7, 2021
Audio Recording is all about Control - Are you in Control?March 29, 2021
Speech Analytics: Garbage in, Garbage OutJanuary 5, 2021

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