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Call Recording Insights from Steve Kaiser - OrecX - ContactCenterWorld.com Blog

Call Recording Insights from Steve Kaiser

Steve Kaiser, former CEO of OrecX and now GM, OrecX Business Unit of CallMiner, recently participated in a CallMiner webinar. What follows are 5 audio snippets from that webinar in which he details the reasons for the CallMiner acquisition and discusses various aspects around modern and open audio capture.

Clip 1: Why OrecX joined CallMiner

Clip 2: Connecting and Enriching Audio Data

Clip 3: Securing your Audio Recordings

Clip 4: Maintaining Control of/Access to your Audio Data

Clip 5: 3 Most Important Points Regarding Audio Capture

Source: https://blog.orecx.com/blog/call-recording-insights-from-steve-kaiser

Publish Date: January 3, 2022


2024 Buyers Guide Employee Engagement Solutions

 
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Typical Problem!

In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.

Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

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TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.

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Motivarnos helps your efforts in managing a constant recognition system that includes trivias, badges and competition elements that drives performance appraisal while agents have an encouraging environment.
 



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