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pascom - ContactCenterWorld.com Blog

Page: 1 | 2 | 3

Nexbridge UK SIP Provider pascom Interoperability

(Deggendorf | London | Manchester, October 17. 2017) pascom GmbH, a leading European business UC phone systems vendor, today announce the successful completion of interoperability and compatibility testing with Nexbridge Communications ltd, a carrier grade UK Telecoms Provider.

As one of the UK’s foremost voice providers, Nexbridge Communications has an established network of partners and business customers across the United Kingdom who will now be in a position to access pascom’s innovative on-premise and cloud based telephony and enterprise collaboration solutions.

In addition, Nexbridge’s focus on call termination and customer service quality which is delivered via Nexbridge’s network of geographically diverse UK data centres ensures that resellers are able to provide their customers with an unparalleled level of in-built resiliency and redundancy at cost effective rates and even in the highest call volume environments.

In combination with Nexbridge’s SIP trunking solutions, pascom’s IP telephony and enterprise Unified Communications & Collaboration solution ensures pascom resellers can quickly and effortlessly deliver on-premise and cloud telephony solutions that add even more value to their customer offerings while their customers will benefit from a high calibre UCC communications platform which is easily scalable, affordable and provides all the functionality required to upgrade business communications.

Mathias Pasquay, pascom CEO: The successful interoperability testing between pascom and Nexbridge will ensure that our partners and customers are now able to benefit from Nexbridge’s robust, yet cost effective voice services and our feature rich UCC solutions. Moreover, resellers and customers alike will benefit from a quicker, simpler and approved setup ensuring that our customer solutions offer even greater value in terms of boosting productivity and collaboration as well as driving business continuity.

Chris Walker, Nexbridge Business Development Management: Nexbridge is delighted to have successfully completed integration with pascom and looks forward to cementing a mutually beneficial relationship for clients who wish to enhance their hosted telephony solutions with quality voice termination, high network availability and resilience.

 

About Nexbridge

Nexbridge’s Board of Directors has amassed more than 60 years of experience in the ICT industry. Having successfully established, grown and sold Zimo Communications to j2 Global, Inc. (NASDAQGS:JCOM) in February 2012, the Nexbridge team is focused upon providing the highest quality outbound calling solutions to contact centres and enterprise businesses.

In addition to our detailed technical knowledge of the telecommunications industry and in particular call termination, Nexbridge can also offer to assist you in, or indeed fully support, applications to Ofcom for number ranges; provide guidance on regulatory obligations of becoming a CP; arrange interconnects on your behalf; offer network planning and dimensioning services; provide bespoke development and support your telecommunications requirements utilising our high capacity and fully resilient core architecture and interconnects.

For more about Nexbridge, please visit www.nexbridge.co.uk

Source: http://blog.pascom.net/pascom-news/nexbridge-uk-sip-provider-pascom-interoperability/

Publish Date: October 17, 2017 5:00 AM


What is Unified Communications?

What is Unified Communications?

Telephone, Internet, Video Chats, Instant Messaging … modern Business Communication is now a multi-channel experience - involving various endpoints from numerous vendors all with different platforms. Today’s workplace is global, with work being done anywhere with internet access and businesses need to be able to adapt. That means, coping with our increasingly mobile world where work is no longer confined to the office, but done from home and when offsite or travelling. To be successful businesses must look beyond just voice communication and more to the point find a way to combine all their communications channels into a single platform, i.e. Unified Communications (UC).

Modern UC solutions provide businesses with a communications hub that combines a plethora of communications tools; voice, fax, video, presence technology, messaging (chat / instant messaging), file transfers, external data sources and audio conferencing / virtual meeting rooms. Furthermore, UC solutions not only deliver the tools, but also support businesses regain control over there IT infrastructure. Managing and configuring multiple endpoint vendors and incorporating BYOD / CYOD mobile device strategies can be a massive headache for IT administrators, making endpoint management an essential component of any Unified Communications solutions.

Proprietary Solutions Just For Large Enterprise?

For many small businesses, the concept UC solutions belongs to the world of Larger Enterprise or may seem over the top or simply too expensive. They may sit there thinking, we are too small, we do not need to streamline our business communication and so on. While this may once have been the case, it no longer is. Businesses need to adapt to the demands of their customers in order to thrive, otherwise they risk falling by the wayside.

But its not all doom and gloom - the emergence of the software based phone system (IP PBX) has opened up the world of Unified Communications beyond the realm of large enterprise. As a result, telephony software solutions are becoming increasingly more attractive. For many businesses, particularly SMEs, such solutions have become a valuable cost saving resource and provide excellent scalability along with numerous other business benefits.

Further to this, the trend towards Software as a Service (SaaS) solutions such as a hosted PBX solution has further reduced the barriers for small businesses. In the case of Unified Communications as a Service (UCaaS), small businesses no longer need to burden themselves with unnecessary capital expenditure, but can rather benefit from spreading the costs on a monthly / quarterly or annual basis.

Unified Communication Features

The Unified Communications landscape consists of a number of technologies and endpoints all integrated into a centralised communications hub to enable more effective communication and collaboration. Through deploying and utilising UC tools, it is worth noting that traditional communication lines will become blurred, with communication now taking place over the user’s preferred medium.

Delving under the hood, you’ll find that top of the range UC solutions provide companies with a diverse selection of features encompassing (but not limited to):

  • Voice
  • Video
  • Chat / Instant Messaging
  • Presence technology
  • Team collaboration tools
  • File Transfers
  • IP Endpoints, i.e. desktop VoIP phones, CTI apps, mobile apps and softphones
  • Audio Conferencing / Virtual Meeting Rooms
  • Directory Services, i.e. CRM, Address book integration etc

The list could go on and not every vendor is equal. Some phone system vendors offer UC tools or mobile UC tools via 3rd party applications. Others charge extra for UC add-ons and some UC solutions are just that - UC apps that deliver collaboration tools such as chat but do not incorporate phone system functions such as Queues.

Summary

Unified Communications describes streamlining and optimising business communication processes to promote internal collaborate and support businesses in creating excellent customer experiences.

By choosing a UC phone system vendor such as pascom, business owners and IT admins can rest assured that not only is every single featured included in the price, so to is the ongoing maintenance and vendor support, ensuring that the UC services remain up-to-date and that technical assistance is readily available should any be required.

Source: http://blog.pascom.net/voip-guys/what-is-unified-communications/

Publish Date: September 29, 2017 5:00 AM


pascom 16 Focuses on UCC UX

pascom 16 Next Generation UCC UX

[Deggendorf, Germany – 26th September 2017] pascom GmbH, a leading business phone systems vendor, recently launched version 16 of their innovative IP telephony solution for businesses. pascom 16 focuses primarily on increasing end-user usability, ensuring that pascom customers benefit from an enhanced Unified Communications and Collaboration user-experience (UCC UX).

Since venturing into the VoIP market in 2006, pascom have recognised in the need for desktop CTI applications that enhance UCC UX and provide a centralised end user communications platform. As such, pascom phone systems have always provided customers with Desktop CTI applications and the release of pascom 16 sees the company successfully rolling out phase one of their “end-user UX” approach to upgrading business communications.

pascom CEO and Co-founder Mathias Pasquay on pascom 16;

“We already had all the UCC tools in place and now with pascom 16 using them has become much more intuitive. pascom 16 is more than that, it’s phase one in our ongoing commitment to our customers and partners to continue to enhance usability for an increasingly mobile workforce, meaning pascom 16 is a significant step forward in our focus on creating even better end user experiences, no matter whether the customer solution is in the cloud or on-premise.”

Enhancements delivered in pascom 16 include a the delivery of a modern, intuitive user interface that is designed to boast end user usability. A complete overhaul of the underlying desktop application technology was also undertaken, resulting in numerous advancements including native, fully responsive desktop applications for Windows, Mac and Linux. pascom 16 additionally includes Jabra and Plantronics business headset interoperability, improving usability by allowing users to manage calls directly from their headset.

As a result, the new UC clients, which are available to download, deliver same function with the advantage that they are now not only simpler and more enjoyable to use, but also faster and more responsive plus being a fraction of the size compared to previous versions.

About pascom

Founded in 1997, pascom are the developers of next-generation Telephony Solutions and we have been upgrading business communications for 20 years.

With pascom’s innovative on-premise and cloud based UC phone systems at the heart of your Communications, you will have a centralised, intelligent hub with which you can gain total control over your organisation’s communications - no matter how diverse and dynamic your business communication channels.

Our solutions offer excellent scalability and are highly customisable to exactly match even the most specific customer requirements making our IP PBX solutions the perfect choice to support Small Medium Enterprises communicate smarter, more cost effectively.

For more information about pascom, please visit www.pascom.net or visit IP EXPO Europe 2017 Stand H19.

Source: http://blog.pascom.net/pascom-news/pascom-phone-system-16-ucc-ux/

Publish Date: September 26, 2017 5:00 AM


Summer Special: Cloud PBX Bundle

pascom Cloud PBX Bundle Summer Special

Give your business communications a breath of fresh air this summer with pascom’s Cloud PBX bundle.

Coinciding with the recent launch of pascom’s Cloud PBX solution, we have incorporated a special Cloud PBX offer to run over the summer months. Included within the offer are five Yealink T4 series phones (1 T46G plus 4 T41P handsets) plus five users licences *.

What’s more, unlike other vendors pascom cloud PBX solutions do not limit the tools available to your business. All our features from Unified Communications to team management and controlling every aspect of your phone system plus pascom’s Live Support offer are all included in one package. Meaning, we will take care of the setup and configuration of your cloud phone system and give you the freedom to get on with what’s really important to you - taking care of your business.

Moreover, to add extra value and help your business communications really stand out, we’ve teamed up with Austrian audio production company soundlarge who are offering our cloud phone system customers a €100 gift voucher. Simply redeem the coupon and add top notch, high quality audio prompts to really enhance your customer’s in-call experience.

With hosting available in the United Kingdom as well as across the D-A-CH region (Germany, Austria and Switzerland), our Cloud PBX summer bundle is available directly from pascom or via our reseller network.

* The bundle promotion is only available until 31.08.2017. The bundle package includes 5 x pascom Cloud User Licences plus initial setup and inclusive of all updates and Live Support + Services (Flat) for 12 months, 1 x Yealink SIP-T46G, 4 x Yealink SIP-T41P, 5 x Telephone power supply units plus a coupon to the value of € 100 for 3 Telephone Queue modules from soundlarge. Redeemable only in combination with the pascom special offer bundle. (Terms and conditions apply for the coupon from soundlarge audio productions). Only while stocks last.

For more information and full terms and conditions, please visit our website www.pascom.net

Source: http://blog.pascom.net/voip-guys/summer-special-cloud-pbx-bundle/

Publish Date: July 17, 2017 5:00 AM


pascom Boosts UC Offering with UK Hosted PBX

pascom Launches UK Hosted PBX Service Offering

[London, United Kingdom | Deggendorf, Germany - 5th May 2017] pascom GmbH, a leading European cloud and on-premise Unified Communications (UC) business phone system vendor, today announces the launch of a new UK hosted PBX service offering.

Today’s announcement coincides with the company’s recent statement outlining their strategy to strengthen their position within the UK UCC market place. The newly launched cloud phone system forms a crucial element of this strategy and will be unveiled at UC Expo 2017. Hosted in the UK, the new service offering reaffirms pascom’s commitment to deliver innovative telephony solutions and serves to ensure that customers receive the highest service quality levels. As such, pascom’s cloud PBX will provide UK based customers with a full featured, cost effective cloud telephony platform from which to upgrade their business communications.

pascom’s UK hosted PBX differs from competitor cloud telephony offerings in that pascom cloud phone systems deliver full Unified Communications and Collaboration functionality combined with an extensive range of Contact Center functionality to boost productivity and increase customer service standards. Additional customer benefits include greater freedom in selecting the voice provider(s) that ideally match a customer’s business model.

James Barton, pascom Channel Sales & Marketing on the new Cloud Offering:

“Launching a cloud PBX offering hosted in the UK is a crucial element of our UK expansion. By hosting the solution within the UK, we our demonstrating our commitment to delivering exceptional quality and functionality at excellent value, ensuring that our customers leverage greater benefits. Furthermore, as our UK cloud telephony offer is included in our channel partnership programme, our new cloud telephony solution will also allow resellers to deliver UCaaS services in combination with on-premise solutions enabling our partners to offer value added across all verticals and market segments.

About pascom

Founded in 1997, pascom are the developers of next-generation Telephony Solutions and we have been upgrading business communications for 20 years.

With pascom’s innovative on-premise and cloud based UC phone systems at the heart of your Communications, our customers have a centralised, intelligent hub enabling them to can gain total control over their organisation’s communications - no matter how diverse and dynamic their business communication channels.

Our solutions offer excellent scalability and are highly customisable to exactly match even the most specific customer requirements making our IP PBX solutions the perfect choice to support businesses of any size communicate smarter, more cost effectively.

For more information about pascom, please visit www.pascom.net or alternatively book a live demo at UC Expo 2017.

Source: http://blog.pascom.net/pascom-news/pascom-launches-uk-hosted-pbx-services/

Publish Date: May 8, 2017 5:00 AM


pascom Launches UK Hosted PBX

pascom Launches UK Hosted PBX Service Offering

[London, United Kingdom | Deggendorf, Germany - 5th May 2017] pascom GmbH, a leading European cloud and on-premise Unified Communications (UC) business phone system vendor, today announces the launch of a new UK hosted PBX service offering.

Today’s announcement coincides with the company’s recent statement outlining their strategy to strengthen their position within the UK UCC market place. The newly launched cloud phone system forms a crucial element of this strategy and will be unveiled at UC Expo 2017. Hosted in the UK, the new service offering reaffirms pascom’s commitment to deliver innovative telephony solutions and serves to ensure that customers receive the highest service quality levels. As such, pascom’s cloud PBX will provide UK based customers with a full featured, cost effective cloud telephony platform from which to upgrade their business communications.

pascom’s UK hosted PBX differs from competitor cloud telephony offerings in that pascom cloud phone systems deliver full Unified Communications and Collaboration functionality combined with an extensive range of Contact Center functionality to boost productivity and increase customer service standards. Additional customer benefits include greater freedom in selecting the voice provider(s) that ideally match a customer’s business model.

James Barton, pascom Channel Sales & Marketing on the new Cloud Offering:

“Launching a cloud PBX offering hosted in the UK is a crucial element of our UK expansion. By hosting the solution within the UK, we our demonstrating our commitment to delivering exceptional quality and functionality at excellent value, ensuring that our customers leverage greater benefits. Furthermore, as our UK cloud telephony offer is included in our channel partnership programme, our new cloud telephony solution will also allow resellers to deliver UCaaS services in combination with on-premise solutions enabling our partners to offer value added across all verticals and market segments.

About pascom

Founded in 1997, pascom are the developers of next-generation Telephony Solutions and we have been upgrading business communications for 20 years.

With pascom’s innovative on-premise and cloud based UC phone systems at the heart of your Communications, our customers have a centralised, intelligent hub enabling them to can gain total control over their organisation’s communications - no matter how diverse and dynamic their business communication channels.

Our solutions offer excellent scalability and are highly customisable to exactly match even the most specific customer requirements making our IP PBX solutions the perfect choice to support businesses of any size communicate smarter, more cost effectively.

For more information about pascom, please visit www.pascom.net or alternatively book a live demo at UC Expo 2017.

Source: http://blog.pascom.net/pascom-news/pascom-launches-uk-hosted-pbx-services/

Publish Date: May 5, 2017 5:00 AM


pascom Launch Hosted mobydick Telephony Service

[Deggendorf, Germany | 04. October 2016] pascom Netzwerktechnik GmbH, developer of the next generation mobydick VoIP phone system software for business, recently launched the company’s new hosted mobydick telephony offering aimed at small and medium sized businesses (SMBs).

pascom’s hosted mobydick telephony offering offers all of the features of an on-premise mobydick telephony system, from Unified Communications through to Contact Center solutions and everything in between. As such, hosted mobydick solutions ensure employees stay connected, both in or out of the office.

Hosted mobydick solutions offer businesses with more flexibility and greater cost saving opportunities by allowing customers to choose their preferred VoIP provider.

The extra flexibility afforded by mobydick Cloud Telephony solutions does not stop there. Included in the service offering, pascom provide hosted mobydick customers with a complete initial setup plus access to an all inclusive support package. mobydick cloud telephony solutions also provide administrators with complete control over their system, allowing them to customise their solution entirely to the business model without requiring additional pascom technical support.

mobydick Cloud customers are also assured of highly secure telecommunications thanks to each customer having access to their own exclusive hosted PBX instance and the automatic encryption of every aspect of communication from device provisioning through to encrypted voice and data. Further to this, pascom’s mobydick cloud telephony solution offers additional security thanks to being hosted in a certified Data Center and in full compliance with German Data Protection laws.

Mathias Pasquay, pascom CEO & Co-founder, on launching the hosted mobydick offering:

“With the migration to IP based telephony and SaaS solutions fast gaining momentum, it was crucial to position mobydick as a viable solution for all market segments. With our hosted mobydick offering, we believe we are now able to reach a previously untapped market segment and provide them with a first class cloud PBX solution that delivers more than just telephony.”

About pascom – communication without borders

Founded in 1997, pascom are the developers of the next-generation mobydick phone system software. Through facilitating enhanced collaboration and increasing mobility, mobydick customers are able to realise significant productivity gains and cost savings whilst enjoying inline scalability.

mobydick provides businesses with a robust Unified Communications solution to face up to today’s business communication challenges.

For more information about pascom’s hosted mobydick solution, please visit www.pascom.net

Source: http://blog.pascom.net/pascom-news/hosted-mobydick-telephony/

Publish Date: October 4, 2016 5:00 AM


mobydick 7.13 Release

mobydick 7.13 Innovating Communications

mobydick 7.13 sees the release of the new mobydick Cloud Telephony solution as well as boasting more interoperability and enhanced endpoint management. mobydick 7.13 provides the perfect telephony solution for businesses looking to leverage the additional flexibility of cloud telephony solutions whether they hosted by us [pascom] directly or by one of our Cloud Service Provider partners.

mobydick Cloud Telephony

mobydick 7.13 sees the release of our Cloud Telephony solution. Meaning our customers are now able to benefit from accessing all their mobydick phone system features as well as having the freedom to choose providers, endpoints etc whilst simultaneously enjoying the extra flexibility that a cloud telephony solution offers.

As an existing mobydick on-premise customer we have also put together a special introductory offer for you should you wish to switch to the cloud solution. Simply contact our sales team for further information.

Endpoint Management has Never Been Simpler

mobydick 7.13 also delivers not only more interoperability thanks to the addition of Unify’s (formerly Siemens, Enterprise Communications, SEN) OpenStage/Optipoint devices to our range of supported endpoints, but also vastly enhanced endpoint management thanks to an editable base configuration templates.

The new templates mean it is now possible to simply copy and modify the default base configurations for Snom, Yealink, Mitel and Auerswald Telephones to match your needs. This in turn greatly speeds up and facilitates device deployment, provisioning and ongoing fleet management.

Further mobydick 7.13 Modifications

md-cmd 7.13.00

    The directoy /var/log/jobs will now regularly be cleaned up.
    Yealink Telephones will now be controlled remotely using SIP messaging as opposed to HTTP Requests – this is designed to improve the compatibility of HomeOffice / VPN scenarios.
    The login window language will now be set according the browser language.

md-client 3.08.00

    The integrated Softphone now controls SRTP and SIP via TLS

For the full release notes and further information to the mobydick 7.13, our cloud telephony solution and the newly supported endpoints, please refer to our Release Notes

Source: http://blog.pascom.net/pascom-news/mobydick-7-13-release/

Publish Date: September 12, 2016 5:00 AM


Asterisk Tutorial 58 – Asterisk AMI Originate Dial

As we hinted to at the end of our last tutorial, it is time for us to something a bit more exciting with the Asterisk manager interface other than simply logging in. That means it is time to take a look at Asterisk AMI actions and more specifically the Asterisk AMI Originate Dial action.

Asterisk AMI Actions

Before getting started with using the originate dial action, we also recommend finding out which other AMI commands are available for your version of Asterisk. Rather than searching through Google to find the a list, there is a simpler way which also has the benefit of being specific to your Asterisk phone system.

All you need to do is simply log into the Asterisk CLI and use the following command:

manager show commands

This will bring up a list view of all the available AMI actions as shown below:

Asterisk AMI Originate Dial

For demonstration purposes we choose to use the Originate dial action, as after login, it is possibly the most commonly used AMI action. In order to use the Asterisk AMI Originate Dial action, you will first need to understand the required syntax which can be found by reviewing the action’s documentation as follows:

manager show command Originate

This will open the Originate documentation and provide an overview of the relevant options available:

The options contained within the [] brackets are optional values, meaning that alongside the action itself the only additional value that needs to be set when issuing your AMI command is the “Channel”.

That said, should you use an optional value, then further values may also be required. For example when setting the “Context” value, you will also be required to set the “Exten” and “Priority” values.

The next step is to try it out. To do this, connect to and authenticate yourself with the Asterisk AMI following the steps in our previous tutorials. Once connected and authenticated, you will be able to start issuing AMI commands to perform actions.

In our example, the objective is to get a specific channel to connect to certain element of our dialplan for which we used the syntax as below. However, before going further it is worth noting that the syntax is case sensitive so if your action command isn’t working as expected this may be a reason.

Action:Originate Channel:SIP/james Contect:phones Exten:100 Priority:1

The result is that the Asterisk phone system calls the Channel SIP/james and upon the channel being answered, the system then tries to connect the call to the extension 100.

If like us, you try to issue the action command manually – meaning actually typing your command, you may encounter a “time out” of sorts. To avoid this, simply take your notepad editor and copy and past the syntax from their. Obviously, if you are using your preferred programming language library, then the time out will not be an issue for you.

VoIP Guys on Ideascale

That’s it on the Asterisk AMI and for Introducing Asterisk for a short while as we take a Summer Break. However, get voting for your favourite Asterisk phone system topic on our ideascale page and we will be back with loads of new, fresh and exciting tutorials very soon.

pascom.ideascale.com

More Info

pascom are the developers of the enterprise grade mobydick VoIP phone system software. As an open standards IP PBX, mobydick offers a cost effective alternative to proprietary solutions and provides businesses with a fully featured Unified Communications solution to boost productivity, increase mobility and reduce costs.

For more on our mobydick phone system or to arrange a personalised demo, give us a call on +49 991 29691 200 / +44 203 1379 964. Alternatively, contact us via our website or take mobydick for a test spin with our free community download and find out how your business can benefit.

Until next time – Happy VoIPing!

Previous Tutorial

Source: http://blog.pascom.net/voip-guys/asterisk-tutorials-asterisk-ami-originate-dial/

Publish Date: July 27, 2016 5:00 AM


Asterisk Tutorial 57 – Asterisk AMI Connect & Authenticate

As we promised at the end of the last episode, here we are with our guide to connecting to and authenticating connections to the Asterisk AMI.

Connecting to the Asterisk AMI

For the purposes of this tutorial, we will try to access the Asterisk AMI using telnet as this is the simplest option which makes it ideal for demonstration purposes. If you use Asterisk AMI encryption protocols, using telnet will not work as it does not support encryption.

To connect to the AMI using telnet, you can do so via the Asterisk CLI. Normally, you would be done using a programme and your preferred language libraries – however as we are using the same server we can test our setup this way. In order to connect to the Asterisk AMI, you can do so as the Asterisk root user with the following command:

telnet localhost 5038

This should result in the Asterisk Call Manager responding as you are now technically connecting to the AMI. This can be seen in the screenshot below:

We used the localhost specifically to highlight one of the security issues with the Asterisk AMI. If you remember from last time, we configured our AMI access to be restricted to the user Mathias via the IP address 192.168.100.55.

However, here in lies an important aspect of connecting to the Asterisk AMI which needs to be understood. The AMI has two security layers. Firstly, it checks the binding IP address and then secondly the AMI authenticates the user credentials including their IP address. As our bind address is 0.0.0.0. by connecting as above, we can “talk” to the AMI but are not be able to read any output or write any commands.

Authenticating Asterisk AMI Access

In order to test your AMI access authentication, simply follow the steps above and then issue a login command using the credentials we setup last time around and the following syntax:

Action: login Username: mathias Secret: 12345678

The response should be an Authentication Failed as by following the steps above we connected to the AMI using the local host. Now repeat the process, but substitute localhost with the permitted IP address:

telnet 192.168.100.55 5038 ..... Action: login Username: mathias Secret: 12345678

All going well should result in a “Successful” result as shown below:

If this is the case, simply make a call and you will be able to read all the AMI output (or the output permissions you defined last time). In a normal scenario, the output would then be automatically saved to whichever programme you are using which will enable you to set certain criteria to say, should something happen the following should occur.

That’s pretty much it when it comes to connecting to and authenticating Asterisk AMI connections.

VoIP Guys on Ideascale

If you have an Asterisk phone system question and would like us to do a tutorial on it, then let us know on Ideascale:

pascom.ideascale.com

More Info

pascom are the developers of the enterprise grade mobydick VoIP phone system software. As an open standards IP PBX, mobydick offers a cost effective alternative to proprietary solutions and provides businesses with a fully featured Unified Communications solution to boost productivity, increase mobility and reduce costs.

For more on our mobydick phone system or to arrange a personalised demo, give us a call on +49 991 29691 200 / +44 203 1379 964. Alternatively, contact us via our website or take mobydick for a test spin with our free community download and find out how your business can benefit.

Until next time – Happy VoIPing!

Previous Tutorial

Source: http://blog.pascom.net/voip-guys/asterisk-ami-connect-authenticate/

Publish Date: July 20, 2016 5:00 AM


pascom Announce A.S.K TIM mobydick Reseller for Romania

pascom Announce A.S.K TIM mobydick Reseller Partnership

[Deggendorf, Germany & Timișoara, Romania | 7th July 2016] pascom Netzwerktechnik GmbH, developer of the software-based mobydick VoIP phone system for business, announced Romanian telecommunications solution provider A.S.K TIM SRL as an approved mobydick Reseller.

Headquartered in Timișoara, Romania, A.S.K TIM specialise in providing customer orientated business and call center telecommunication solutions. Through the addition of the mobydick phone system to their product portfolio, A.S.K TIM are now able to add additional value to their customer solutions. Thanks to mobydick’s full range of Unified Communications tools combined with mobydick’s Contact and Call Center functionality, A.S.K TIM are now able to support their customers in gaining a competitive edge through increasing productivity, enhancing call routing and improving mobility whilst simultaneously enjoying significant cost saving benefits.

Mathias Pasquay, CEO and founder pascom Netzwerktechnik GmbH, on announcing the new partnership.

“We are delighted to welcome A.S.K as a value added mobydick reseller for Romania. Thanks to a combination of A.S.K’s proactive approach to providing solutions focused on enhancing their customers’ business models and that their target market and current product range both being an excellent match for mobydick, we are confident that our partnership will benefit both businesses and will support A.S.K further develop and expand their business within the Romanian market place.”

About A.S.K TIM

As leaders in Telecommunications, ASK TIM pride themselves on the provision of bespoke telecoms solutions to perfectly fit their customer’s business models whilst delivering the highest levels of customer care. As specialised structured networks, data transmission, access control, video surveillance, business voice and call center solutions providers, ASK utilise only the highest quality products from recognised international vendors in ensuring customer satisfaction.

For more information about A.S.K TIM SRL, please visit ask-romania

About pascom – communication without borders

Founded in 1997, pascom are the developers of the next-generation mobydick phone system software and are at the forefront of revolutionising how businesses communicate. mobydick provides businesses with a robust Unified Communications solution to face up to today’s business communication challenges. Through facilitating and enhancing collaboration and increasing mobility, business are able to realise dramatic productivity increases whilst benefiting from unparalleled scalability and cost efficiencies.

For more information about pascom and mobydick, please visit www.pascom.net

Source: http://blog.pascom.net/pascom-news/ask-tim-mobydick-reseller-romania/

Publish Date: July 7, 2016 5:00 AM


Asterisk Tutorial 55 – Asterisk Manager Interface

We promised, you voted and we delivered. After finishing off with our Asterisk Call Files tutorials, we consulted our ideascale profile to see what you guys had been voting for and as promised here we are with a tutorial on the topic with the most votes – the Asterisk Manager Interface (AMI).

That means that over the course of the next few tutorials, we will be delving progressively deeper into the Asterisk AMI, starting of today with a theoretical introduction to the AMI.

What is the Asterisk Manager Interface?

The Asterisk AMI is a effectively a remote control for your Asterisk phone system. To be more technically accurate, the AMI allows a client application such as a dialler or CRM system to connect to your Asterisk IP PBX and then issue commands or read event data.

Why Use the AMI?

If you remember our Call Files tutorials and have already had a little play with them, you may have already noticed that using Call Files has some drawbacks.  Firstly, Asterisk Call Files are “Fire & Forget”, meaning you are not able to control what actually happens in any great detail.

Next, with Call Files you need to copy the file into the spool directory. This means you need to ensure that you have either direct access or more likely by using ssh certificates in order to be able copy the files to the spool directory.

Lastly, when using Call Files you are not able to read some Asterisk states. That means you are not able to see what Asterisk is actually doing and therefore are not able to react in different ways to certain situations.

By using the Asterisk Manager Interface, it is possible to overcome these short comings. For example, the Asterisk AMI allows you to read and write every Asterisk event in realtime using an IP connection.

The downside of using the Asterisk Manager Interface is that it is possible to get an information overload. This is due to the fact that the AMI provides you read rights to every Asterisk event of which there are a lot.

Asterisk Manager Interface Considerations

Before starting with the Asterisk AMI, there are a few things to consider. Firstly, using the AMI is inherently insecure as it opens a new port which can be accessed externally. For this reason, the AMI is disabled per default in Asterisk phone systems.

It is possible to secure your AMI connections, but proper consideration should be paid to setting up stringent authentication protocols. In not doing so, you run the risk of opening your Asterisk system to external parties who will then be able to remotely control your PBX which can obviously lead to extremely undesirable consequences.

Next time around, we get more hands-on with the AMI and take a look at how to increase the security around your AMI connections as well as putting together a configuration example.

VoIP Guys on Ideascale

If you have an Asterisk phone system question and would like us to do a tutorial on it, then let us know on Ideascale:

pascom.ideascale.com

More Info

pascom are the developers of the enterprise grade mobydick VoIP phone system software. As an open standards IP PBX, mobydick offers a cost effective alternative to proprietary solutions which provides businesses with a fully featured Unified Communications solution to boost productivity, increase mobility and reduce costs.

For more on our mobydick phone system or to arrange a personalised demo, give us a call on +49 991 29691 200 / +44 203 1379 964. Alternatively, contact us via our website or take mobydick for a test spin with our free community download and find out how your business can benefit.

Until next time – Happy VoIPing!

Previous Tutorial

Source: http://blog.pascom.net/voip-guys/asterisk-manager-interface-tutorial/

Publish Date: July 6, 2016 5:00 AM


Asterisk Tutorial 54 – Call Files Part 2

Following on from last week’s introduction to Asterisk Call Files, it is time to take our call files to the next level. That of course means building on last week’s tutorial where we explained a basic call file use case and making our example more advanced.

Advanced Asterisk Call Files

In last week’s post, we talked about a few possible use cases for call files and demonstrated how to create a call file for alarming purposes. We also mentioned that call files can be used for batch calling purposes – and that is the focus of todays tutorial. Before we get started, here is just a quick reminder not to configure your call files in the spool directory, but rather somewhere else and then copy them to the spool directory as and when they are needed.

Once again we have taken an example from voip-info.org which we will then modify to suit our purposes:

Channel: Zap/1/1XXXXXXXXXXXX MaxRetries: 2 RetryTime: 60 WaitTime: 30 Context: callme Extension: 800

Zap refers to the interface to connect to various telephony hardware (ISDN or analog devices) and has since been replaced by DAHDI (Digium Asterisk Hardware Device Interface). However, as we are focused primarily on SIP, we can simply change this to SIP as shown below:

Channel: SIP/james MaxRetries: 2 RetryTime: 60 WaitTime: 30 Context: phones Extension: 100

Once initiated, the above call file configuration will connect the channel SIP/james to the context phones in which it will search for the extension number. In our case, the extension number is 100, as that happens to be Mathias’ extension number. In short, the above call file will result in the Asterisk phone system will call James who will then call Mathias.

MaxRetries relates to the number of times the Asterisk phone system will try to call the SIP peer James, so the channel not be answered. The RetryTime relates to the length of time the phone system should for the peer to answer and the WaitTime relates to the length of time the phone system should wait before trying again.

That’s it, your call file is ready. The above may not seem like much, but should you wish to make your call files even more professional, you need only develop a sort of load balancing mechanism which will copy a certain number of files per minute. Next you can simply combine your call files with specific scripts that you have configured in your contexts which will likely be a queue with numerous agents. Lastly, add some CDR records to each of the calls, you will also be able to produce a historical overview of your calling history – which calls were answered, which need to be called again etc etc – and you have a particularly useful dialling tool.

Please don’t spam us!

VoIP Guys on Ideascale

If you have an Asterisk phone system question and would like us to do a tutorial on it, then let us know on Ideascale:

pascom.ideascale.com

More Info

pascom are the developers of the enterprise grade mobydick VoIP phone system software. As an open standards IP PBX, mobydick offers a cost effective alternative to proprietary solutions which provides businesses with a fully featured Unified Communications solution to boost productivity, increase mobility and reduce costs.

For more on our mobydick phone system or to arrange a personalised demo, give us a call on +49 991 29691 200 / +44 203 1379 964. Alternatively, contact us via our website or take mobydick for a test spin with our free community download and find out how your business can benefit.

Until next time – Happy VoIPing!

Previous Tutorial

Source: http://blog.pascom.net/voip-guys/asterisk-phone-system-tutorial-54-call-files/

Publish Date: June 29, 2016 5:00 AM


Vote for your Asterisk Tutorial on ideascale

Vote for your Favourite Asterisk Tutorial on ideascale

We’re on ideascale – our Asterisk tutorials have come along way since we started way back in October 2014. Over the past 50 or so tutorials, we have received numerous requests and when appropriate we have covered those topics. Moreover, if you have followed us from the beginning, it is pretty likely that you are quite clued up on the fundamentals of Asterisk phone systems. That is why we thought there must be a better, fairer way. So we decided to let you, our followers, choose where we go next in terms of our Introducing Asterisk phone systems series. All you need to do is go to our ideascale profile  and vote for or suggest your favourite Asterisk topic.

What’s in it for me?

By voting for your favourite Asterisk phone system topic on our ideascale page, you will benefit from us producing tutorials catered towards our community as opposed to what we think is a good idea. Furthermore, as ideascale provides allows you to suggest your own topics, voting will allow you to have your say when comes to the direction and topics covered in our Introducing Asterisk phone system – and who knows, maybe someone has a excellent topic which no-one has thought about just yet.

So get voting on pascom.ideascale.com

More Info

pascom are the developers of the enterprise grade mobydick VoIP phone system software. As an open standards IP PBX, mobydick offers a cost effective alternative to proprietary solutions which provides businesses with a fully featured Unified Communications solution to boost productivity, increase mobility and reduce costs.

For more on our mobydick phone system and to arrange a free personalised demo, give us a call on +49 991 29691 200 / +44 203 1379 964 or contact us via our website. Alternatively, take mobydick for a test spin with our free community download and find out how your business can benefit.

Until next time – Happy VoIPing!

Previous Tutorial

Source: http://blog.pascom.net/voip-guys/vote-asterisk-tutorial-ideascale/

Publish Date: June 24, 2016 5:00 AM


Asterisk Tutorial 53 – Asterisk Call Files

Now that we’ve finished with Call Detail Records, it is time to start a new topic. That means that over the next couple of tutorials we will be taking a look at Asterisk Call Files – what are they, what do they do and how do we use them?

What are Asterisk Call Files

Asterisk Call Files are structured files which can be used to make automated outbound calls. Once configured, the files contain a set of commands which are then be executed once the file is placed in the correct directory.

Commonly used for administrator alarming notification purposes, Asterisk Call Files provide a simple, easy to use alternative to outbound call automation. Rather than using the Asterisk Manager Interface (AMI) or Asterisk Gateway Interface (AGI), using Call Files provides a less complex method to automate outbound calls. Call Files can also be used to automate batch calling, although it is not recommended as other methods are more effective. This is due to the fact that a single Asterisk Call File can only place one call.

Configuring Asterisk Call Files

When configuring Call Files, it is a good idea to check that the pbx_spool.so module is loaded. Per default it should have been loaded when you compiled your Asterisk. However, if you are using an older version or you modified the modules loaded during the compilation, then it may not be. Thankfully, it is simple enough to check. Simply enter the Asterisk CLI and use the following command:

module show

This will generate a list of loaded modules, and if you can’t find the pbx_spool.so then you will need to load it otherwise your Call Files will not work.

Next you will need to create your Asterisk Call File. The file can be named anything you like – we named ours test.call – but you should give yours a name that is comparable to the desired function.

Below you can find a simple call file configuration example which we have “borrowed” from voip-info.org. The below configuration will call the channel described, start an application (in this case playback) once the channel is answered and then whatever is configured under data, in this case the file name of the file to playback.

Channel: SIP/trunkname/18882223333 Application: Playback Data: hello-world

Our Call File Configuration

In order to match our setup, we modified the configurations a little. Doing so also illustrated how the channel setting can be used to call any peer and not only the SIP trunk as in example from voip.info.

Channel: SIP/james Application: Playback Data: tt-monkeys

Mathias’ Top Tip

It is a very good idea to edit and save the file in the Asterisk spool directory (/var/spool/asterisk/outgoing/)once the file is saved Asterisk will read it, perform the commands and then delete the file.

Obviously, this would be a real pain as having done the work to configure the file, you will lose the configurations as soon as they are finished. Therefore, it is advised to save the file elsewhere and then copy it to the spool directory when you need it as shown below:

cp test.call /var/spool/asterisk/outgoing/.

This will copy the file “test.call” to the Asterisk spool directory – don’t forget the fullstop (.) as this tells the command to execute. As soon as it file is copied, Asterisk will then perform the actions detailed within and in our case the monkeys will be played back once the channel is answered.

Another top tip is that by copying the file as opposed to moving it, the file can be reused in the future should you need to.

More Info

pascom are the developers of the enterprise grade mobydick VoIP phone system software. As an open standards IP PBX, mobydick offers a cost effective alternative to proprietary solutions which provides businesses with a fully featured Unified Communications solution to boost productivity, increase mobility and reduce costs.

For more on our mobydick phone system and to arrange a free personalised demo, give us a call on +49 991 29691 200 / +44 203 1379 964 or contact us via our website. Alternatively, take mobydick for a test spin with our free community download and find out how your business can benefit.

Until next time – Happy VoIPing!

Previous Tutorial

Source: http://blog.pascom.net/asterisk-tutorials/asterisk-tutorial-53-asterisk-call-files/

Publish Date: June 22, 2016 5:00 AM

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