We promised, you voted and we delivered. After finishing off with our Asterisk Call Files tutorials, we consulted our ideascale profile to see what you guys had been voting for and as promised here we are with a tutorial on the topic with the most votes – the Asterisk Manager Interface (AMI).
That means that over the course of the next few tutorials, we will be delving progressively deeper into the Asterisk AMI, starting of today with a theoretical introduction to the AMI.
The Asterisk AMI is a effectively a remote control for your Asterisk phone system. To be more technically accurate, the AMI allows a client application such as a dialler or CRM system to connect to your Asterisk IP PBX and then issue commands or read event data.
If you remember our Call Files tutorials and have already had a little play with them, you may have already noticed that using Call Files has some drawbacks. Firstly, Asterisk Call Files are “Fire & Forget”, meaning you are not able to control what actually happens in any great detail.
Next, with Call Files you need to copy the file into the spool directory. This means you need to ensure that you have either direct access or more likely by using ssh certificates in order to be able copy the files to the spool directory.
Lastly, when using Call Files you are not able to read some Asterisk states. That means you are not able to see what Asterisk is actually doing and therefore are not able to react in different ways to certain situations.
By using the Asterisk Manager Interface, it is possible to overcome these short comings. For example, the Asterisk AMI allows you to read and write every Asterisk event in realtime using an IP connection.
The downside of using the Asterisk Manager Interface is that it is possible to get an information overload. This is due to the fact that the AMI provides you read rights to every Asterisk event of which there are a lot.
Before starting with the Asterisk AMI, there are a few things to consider. Firstly, using the AMI is inherently insecure as it opens a new port which can be accessed externally. For this reason, the AMI is disabled per default in Asterisk phone systems.
It is possible to secure your AMI connections, but proper consideration should be paid to setting up stringent authentication protocols. In not doing so, you run the risk of opening your Asterisk system to external parties who will then be able to remotely control your PBX which can obviously lead to extremely undesirable consequences.
Next time around, we get more hands-on with the AMI and take a look at how to increase the security around your AMI connections as well as putting together a configuration example.
If you have an Asterisk phone system question and would like us to do a tutorial on it, then let us know on Ideascale:
pascom are the developers of the enterprise grade mobydick VoIP phone system software. As an open standards IP PBX, mobydick offers a cost effective alternative to proprietary solutions which provides businesses with a fully featured Unified Communications solution to boost productivity, increase mobility and reduce costs.
For more on our mobydick phone system or to arrange a personalised demo, give us a call on +49 991 29691 200 / +44 203 1379 964. Alternatively, contact us via our website or take mobydick for a test spin with our free community download and find out how your business can benefit.
Until next time – Happy VoIPing!
Publish Date: July 6, 2016 5:00 AM
|1.)||Alliance Infotech Pvt Ltd|
alliance Infotech (P) Ltd. is an ISO 9001:2008 certified company and OEM having more than a decade of experience in CRM and Computer Telephony (CT) software solutions. Our CT products are sold in Telecom, Police, Media, Bank, Corporate, Defense and Contact-Centers. We have established technical relationship with leading component providers as a Digium Select partner, Sangoma, Microsoft Certified Partner and Dialogic amongst others.
|2.)||Alycom Business Solutions|
CRM Solutions, Digital Marketing, Business Management Consultancy, HubSpot CRM, SugarCRM, Goldmine CRM
Since 2000, we help businesses to grow and increase revenues. We are a certified CRM solutions provider and digital marketing agency that align and automate your marketing and sales efforts to connect with ideal customers and make customers for life.
We strive every day to learn, improve, and grow in our ability to bring practical, efficient, state of the art, and affordable solutions for our customers. We use latest technologies to improve your business's marketing, sales, and customer relationship management.
We are looking forward to serving you with our knowledge, expertise, and experience, so you and your team may benefit by closing more sales, providing exceptional service to and retaining customers for life.
Zoho CRM Suite
Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs :
- Multi Channel Lead Management
- Sales Force Automation
- Quotation & Order Management
- Full 'Lead to Order' process
- After Sales Services
- Social Media Management
- Mass E-mailing & Marketing Automation
& several other capabilities
Comprehensive solution for automating sales, marketing, customer service ticketing and project management.
eGain Solve™ is the industry’s leading cloud solution for omnichannel customer service and engagement. As the industry’s only unified customer engagement and knowledge management software suite, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. The suite consists of modular, best-of-breed applications built on a unique customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.
FinCRM - CRM Software
FinCRM holds expertise in providing Customer Relationship Management (CRM) software and Full Stack Office Management solutions. The company possesses prowess in developing tailored CRM software solutions with integration of advanced features to empower your workforce and lead to the pathway of lucrative business opportunities. It also offers CRM integrated Office Management Software to streamline your internal operations, improve marketing proficiency, and upsurge productivity.
FinCRM is developed to serve several industries, including insurance, bank, NBFC, education, e-commerce, auto dealership, and more. The software is developed in such a way that any industry player can customize it...
Creatio(formerly bpm'online) Process-driven unified CRM
Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software.
A new process-driven CRM and not the traditional CRM type.
NetHunt CRM blends entirely with Gmail, placing the full-featured CRM right next to your emails. Everything you need is now available in Gmail inbox: customer profiles, deals and opportunities, data filters and views, team collaboration, email tracking, bulk email campaigns, and much more! Simple setup process, intuitive UI, and personal guidance of customer success allow quick integration.
- one-click lead capturing;
- pipeline and deals stage management;
- unmatched integration with G Suite apps;
- integration with Linkedin and other apps via Zapier;
- automated contact sync;
- bulk email campaigns, open and clicks tracking;
- dashboard, performance reporting, and tasks;
- full customisation.
A complete contact centre technology offering including a flexible and highly configurable CRM solution which can be multi-tenanted, relational and visually configured. CRM entities are fully embedded in a sophisticated dynamic call scripting drag & drop solution which allows for complex process flows and integration to external systems for the delivery of an integrated intelligent agent desktop solution. The solution can be integrated to telephony for both inbound and outbound using the Noetica Voice Platform which is a fully featured contact centre telephony platform.
Customer Relationship Management
We Offer a great service level to outsourcers, our teams are focus to provide an added value to end clients and our partners.
we provide services with excellence. Our customer centricity is our secret to always deliver a great customer experience.
NOTORIETY is your power to grow and thrive
Customer Relationship Management enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.
CRM is a hybrid business solution that can increase sales and marketing efficiency many other key customer relationship matters. CRM platform enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.
- Help to see 360 degrees of customer view perspective
- Analysis to measure performance and gain new target and business insight
- Tracking and scheduling are centralized in one database
- Help to stay abreast and stay close each other, increase productivity.
Trendzact’s CRM case management platform specializes in contact engagement centers with complex workflows or integrations. Our features, full customization, scalability, native on-demand AI and flat-fee pricing sets us apart from the competition.
|Nexbridge UK SIP Provider pascom Interoperability||October 17, 2017 5:00 AM|
|What is Unified Communications?||September 29, 2017 5:00 AM|
|pascom 16 Focuses on UCC UX||September 26, 2017 5:00 AM|
|Summer Special: Cloud PBX Bundle||July 17, 2017 5:00 AM|
|pascom Boosts UC Offering with UK Hosted PBX||May 8, 2017 5:00 AM|
|pascom Launches UK Hosted PBX||May 5, 2017 5:00 AM|
|pascom Launch Hosted mobydick Telephony Service||October 4, 2016 5:00 AM|
|mobydick 7.13 Release||September 12, 2016 5:00 AM|
|Asterisk Tutorial 58 – Asterisk AMI Originate Dial||July 27, 2016 5:00 AM|
|Asterisk Tutorial 57 – Asterisk AMI Connect & Authenticate||July 20, 2016 5:00 AM|