Asterisk Tutorial 51 – Asterisk Call Detail Records Part 1 - pascom - ContactCenterWorld.com Blog
Introducing Asterisk and Asterisk Call Detail Records
Following on from last week’s Asterisk Logger tutorial, we thought it would be a good idea to take a look at Asterisk Call Detail Records, more commonly known as CDR records. In part one of our introduction to Call Detail Records, Mathias provides us with a quick glimpse into what CDR records are, why they are useful and where and how to start with configuring your Asterisk CDR.
What Are Call Detail Records?
On the surface, CDR records do not seem to overly complex or sometimes even necessary. However, for some scenarios CDR is simply a must particularly when it comes to account billing for example.
In a nutshell Call Detail Records provide phone system administrators with access to historical data sets such as call time and date, duration and number. This information can then be used in order to develop a selection of phone system functions.
Call Detail Records Use Cases
Firstly, the CDR data set can be used to create a call journal for phone system users. Such journals can contain information such as caller ID, call destination, call time and date as well as call duration as well as whether the call was answered or not.
The second and more complex purpose of Call Detail Records is for call billing. Such use case scenarios can include inbound call centers, legal practices and any other environment where call billing is essential. This is where is gets complicated as we start talking about billing seconds, when to start billing, calculating talk time and so on.
Configuring Asterisk Call Detail Records
The simplest starting point is to start with the cdr.conf and write your CDR datasets to a .csv file. To access the cdr,conf, enter your Asterisk console as root and use the command:
/etc/asterisk# vi cdr.conf
As always, this will open the configuration file and docmentation which can be used as a reference point.
Once you have made your required configurations, the next step is to review the csv file. This can be done using the command:
/etc/asterisk# tail -f /var/log/asterisk/cdr-csv/Master.csv
It is important to understand that per default, Asterisk rights the CDR line after the hangup in the dialplan. This of course can be modified to force the CDR line to be added as soon as the call is answered.
That’s it for our introduction to Call Detail Records, next time around, we will get in to a bit more detail regarding Asterisk CDR with some Tips & Tricks.
pascom are the developers of the software-based mobydick VoIP phone system for business. mobydick offers businesses with a viable alternative to proprietary PBX solutions. mobydick combines all the flexibility of Asterisk in one easy to install, manage and use solution.
Packed full of Unified Communication tools and PBX functions, mobydick is the fully featured Open Standards phone system to meet today’s communication needs.
For more on our mobydick phone system and to arrange a free personalised demo, give us a call on +49 991 29691 200 / +44 203 1379 964 or contact us via our website. Alternatively, take mobydick for a test spin with our free community download and find out how your business can benefit.
Until next time – Happy VoIPing!
Publish Date: June 8, 2016 5:00 AM
|All Suppliers||Get Listed|
(VIEW OUR PAGE)
CTI Software is the creator of custom application called Davos, which complements the telephone client solutions with intelligent features such as automated call attendant, call recording and archivin...
(VIEW OUR PAGE)
HigherGround develops data collection, information storage, and interaction analytics solutions that easily transform data into actionable intelligence, enabling operational optimization, enhanced per...
(VIEW OUR PAGE)
Advanced AI technology and Natural Language Processing delivered to clients in the Cloud that harnesses both voice and digital conversations. The focus is on building an environment where intelligent ...
View more from pascom
Recent Blog Posts:
|Nexbridge UK SIP Provider pascom Interoperability||October 17, 2017 5:00 AM|
|What is Unified Communications?||September 29, 2017 5:00 AM|
|pascom 16 Focuses on UCC UX||September 26, 2017 5:00 AM|
|Summer Special: Cloud PBX Bundle||July 17, 2017 5:00 AM|
|pascom Boosts UC Offering with UK Hosted PBX||May 8, 2017 5:00 AM|
|pascom Launches UK Hosted PBX||May 5, 2017 5:00 AM|
|pascom Launch Hosted mobydick Telephony Service||October 4, 2016 5:00 AM|
|mobydick 7.13 Release||September 12, 2016 5:00 AM|
|Asterisk Tutorial 58 – Asterisk AMI Originate Dial||July 27, 2016 5:00 AM|
|Asterisk Tutorial 57 – Asterisk AMI Connect & Authenticate||July 20, 2016 5:00 AM|