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7 Ways An Answering Service Puts Money Back Into Your Pocket - PATLive - ContactCenterWorld.com Blog

7 Ways An Answering Service Puts Money Back Into Your Pocket

Answering services get dismissed by business owners due to the initial cost. Yet, partnering with one is an investment that will pay for itself repeatedly.

One huge benefit of answering services: they provide all your customers with a live person on every call. But there’s more.


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Answering service agents help with tasks like event registration, order processing, and appointment scheduling.

The best part: they offer all these incredible benefits while actively saving you money in several different ways. Here are seven ways an answering service will put more money back into your pocket.

1. Drive Down (or Eliminate) Training Costs

Plenty of businesses hire a receptionist to handle the bulk of incoming calls. These employees require significant amounts of training.

This takes time out of your day, and costs a big chunk of cash—the average cost of training an employee is estimated to fall between $1200-$1800 for small businesses.

Hiring an answering service allows you to forget about the time and money you would have spent on recruiting, interviewing, and hiring a new receptionist.

2. Helps Cut Back on Customer Service Costs

Your customer service department can be downsized, as answering services handle many basic customer needs, including booking appointments, providing help desk support, and addressing customer emergencies.

As your business grows, it’s only natural that your needs for more customer service support will increase. With an answering service, your team remains the same size while meeting all your customers’ needs effortlessly.

3. 24/7 Accessibility Means No Missed Customers

Thanks to the internet and advanced in mobility, customers not only expect but demand immediacy.

Answering services provide customers with 24/7 accessibility to your business, allowing you to meet all you’re their needs at any hour.

This constant accessibility means that you’ll never miss a single phone call. You’ll be more likely to get business from new clients, and to improve your client retention rates.

4. You’ll Out-Perform Your Competition

The professionalism a high-quality answering service gives your business will make your business stand out, earning you more business.

Answering services don’t only take messages, after all; they process orders and collect lead information. Here’s another fun fact: answering services answer calls fast.

And when we say fast, we mean it: 90 percent of calls that come in to PATLive are answered in 20 seconds or less.

5. Never Pay Overtime or Holiday Hours

We weren’t kidding when we said “every hour of every day.” Our answering services are available to your business every second of the year, including late hours and holidays.

Not only does this mean you can give your employees time off, it means you never have to worry about paying time and a half for overtime or holiday pay—at least not for keeping someone in the office to answer calls.

Answering services take care of that for you, at no added expense.

6. Reduces Technology & Equipment Costs

When you outsource your incoming calls to answering services, you significantly reduce technology and equipment costs. This means you won’t have to pay for new phone systems, or systems to store, log, and distribute messages to your team.

Great answering services integrate with the business tools and software you already use, like your favorite CRM or payment processing software.

7. Improve Employee Productivity

How many times are you interrupted by questions that customers could find on your website, like your return policies or basic product questions?

When our workflow is jarred, it can take an average of 23 minutes and 15 seconds to get back into the swing of things.

Answering services buffer your calls, passing someone along to you only when it’s necessary, reducing interruptions for your team during the workday while improving your focus and productivity.

Finding the Right Answering Service for You

Before you invest in an answering service, you need to find the right one for your business. The best features that all quality answering services should include are:

  • Customization.The best answering services offer custom scripts to ensure that their agents are always representing your brand and your business seamlessly.
  • Integration with the software of your choice. Look for an answering service that integrates with the tools and software that you’re already using; it will save you money, and you won’t have to learn anything new.
  • Expansive services. The more services and features an answering service offers, the better. Can they transfer calls to your employees, relay messages, process orders, and schedule appointments? Will they capture lead or caller information for you? The more your answering service can do, the more they’ll help you.
  • Extremely responsive. Look for a service that values fast answering times to ensure that your business never misses a call—or a potential customer. The service you hire should site specific data about their answering time policies.
  • Script consultants on staff. The best answering services have script consultants on hand to help you create the perfect call script that will elevate your business to its optimum potential.
  • Easy setup. We pride ourselves on making the process virtually painless; in many cases, we start answering calls within 24 hours of a signed contract.

Ready to start saving money and outperforming your competition? Contact us to schedule a demo or start your free trial today!

Source: https://www.patlive.com/blog/7-ways-an-answering-service-puts-money-back-into-your-pocket/

Publish Date: May 7, 2019 5:00 AM


2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 



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