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Comparing The Costs of an In-House Receptionist vs A Virtual Receptionist - PATLive - Blog

Comparing The Costs of an In-House Receptionist vs A Virtual Receptionist

Every small business owner has spent hours thinking of ways to save their business money. Have you considered what you could save by switching from an in-house receptionist to a 24/7 live answering service? The low monthly fee you’ll pay to have your phone calls answered 24/7 by a team of experts pales in comparison to the cost of recruiting, hiring, and training a full-time in-house receptionist. Saying that and showing you the numbers are two different things, though, so we’re here to do just that. Exactly how much does the average business stand to save by switching from an in-house receptionist to a 24/7 live answering service? Let’s find out.

The Cost of an In-House Receptionist

We’ll start with the biggest and most obvious cost: a receptionist’s salary. reports that the average salary for a receptionist is $34,931 as of December 2018. Just to be safe, we’ll check elsewhere: reports a slightly lower average of $32,318 based on 13,067 entries as of January 8th, 2019. To find a reasonably safe figure from which to compare, we’ll average those two averages:


That’s somewhere around what a business could expect to pay a receptionist for a year of work. Depending on the nature of your business, this average receptionist would presumably perform the expected receptionist duties like answering calls, taking messages, setting appointments, order processing, et cetera. As a full-time employee, though, they’d perform those duties for somewhere around forty hours a week. Given two weeks’ vacation time, that’s 2,000 hours of work. This excludes a paid training period, nights, weekends, and any potential sick days.

In a year comprised of about 8,736 hours, an in-house receptionist can provide about 2,000 hours of phone coverage. This means that unless there’s some other system in place, anyone who calls at night or during the weekend will be met with your voicemail and is far less likely to call back a second time. Unless your receptionist leaves and you’re left short-handed until you can hire another one, of course. This sounds fairly normal until you consider the alternative: a 24/7 live answering service.

The Cost of a 24/7 Answering Service

Answering services like PATLive usually offer different pricing packages based on minutes of usage. Let’s use PATLive’s Premium plan, which includes 350 monthly minutes, as an example. The Premium plan costs $399 a month, which adds up to $4,788 per year, compared to $33,624.50 for an in-house receptionist. Let’s do that math:



That’s about how much you can save in one year by switching from an in-house receptionist to PATLive. Along with those savings, you get the confidence that every single one of your phone calls will be answered 24 hours a day, 365 days a year. No sick days, no vacations, no missed calls. PATLive receptionists are expertly trained and they’ll handle calls according to your customized call script, so your callers get the experience you want them to have. And of course, they can do  anything your in-house receptionist can do: appointment scheduling, lead collection, message taking, order processing, and integrate with the software you already use.  

Convinced yet?

The numbers just don’t lie. Small businesses have to save money any way they can, and switching to a 24/7 answering service like PATLive offers tremendous cost savings in addition to 24/7 phone coverage and the promise of excellent customer service. Try PATLive’s 14-day free trial.


Publish Date: January 10, 2019

2023 Buyers Guide Automated Call Distributors

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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.


Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
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