Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Missed Holiday Calls: Never Miss Another Call With a 24/7 Live Answering Service - PATLive - Blog

Missed Holiday Calls: Never Miss Another Call With a 24/7 Live Answering Service

It’s the new year, and with it comes a refreshed attitude and plenty of opportunities. Last year’s affairs might not be completely sorted out, though…

Did you come back to work to find you missed a few phone calls over the holiday? You’re probably not the only one. Just because you’re taking a break doesn’t mean that someone didn’t try to get in contact with you. This applies to businesses of all industries. Emergency root canals or burst pipes don’t take vacations.

If someone tried to call your business while you were away and got a voicemail message in their time of need, it’s pretty likely they’ll call someone else before trying you again. This is one of the worst times to miss calls, as the holidays are a critical period for most businesses. According to one survey, 67 percent of respondents reported hanging up on a business after not being able to reach a live person. That’s a costly mistake— one that’s easily avoided with a 24/7 answering service. They’ll make sure everyone that calls your business reaches a real person who’s prepared to help them, even if you’re celebrating Christmas thousands of miles away. Here’s more of what you can expect from a professional 24/7 answering service like PATLive:

Message taking

Whether it’s someone new interested in learning about your business or a long-time customer with an emergency, every call matters and answering all of them with a friendly greeting should be a priority, even during the holidays. A 24/7 phone answering service makes sure that you don’t miss any information from your callers even if you’re away. Professionally-trained receptionists take messages by following your business’s customized script to give your callers a stress-free phone experience while keeping track of all the information you need to stay on top of your business. Receptionists record all the details from each call for you to access from anywhere, so you’ll never miss an important message over the holidays, after hours, or any other time.  

Appointment scheduling

Answering services like PATLive are designed to act as an extension of your business, handling your calls 24/7 so you can focus on your business (or your holidays).  Thanks to our proprietary scripting process, we look, sound, and behave exactly like a member of your team. As such, our receptionists can perform any function an in-house receptionist can perform, often at a fraction of the cost.

This includes managing appointments using any web-based scheduling software. It’s as easy as setting up your call script and giving our receptionists access to your online scheduler. Receptionists answer calls and set appointments according to your specifications, integrating with any programs you might have in place.  

Someone calling their dentist in the middle of the night with excruciating pain from their wisdom teeth might not expect to get an answer, but PATLive can answer that call and set the caller up with an appointment in minutes—that’s the difference in service the right answering service can bring. Aside from the relief of knowing their issue will be dealt with, the fact that their call was answered in the middle of the night (or on a Sunday morning, or on Christmas Eve) will mean a lot.

Showing your customers how much you care

This is only a snapshot of the full range of services a quality answering service can provide. In addition to what I’ve described here, PATLive can provide bilingual service, lead collection, order processing, and more for a low monthly cost totally free of contracts. As we think back on the holidays, though, I think it comes down to something simpler than any one feature. Here’s an anecdote about the impact of answering your business calls:

Three days ago, the Sunday before New Year’s Eve, my girlfriend and I were packed and ready to head home and ring in the new year. Then, her car, parked in my parent’s driveway since the night before, refused to start. Jumper cables didn’t help. The battery was less than a month old. New Year’s Eve was ruined. We knew most mechanics’ shops were closed for the holiday, and we couldn’t blame them for that. They were likely with their families just like we were. We called them anyway, getting voicemail message after voicemail message just as expected. The fourth mechanic we tried, however, answered after just a few rings. She might need a new starter after 200,000 miles, he said. That was all. The call lasted just under four minutes.

While he wasn’t able to help us directly, the fact that he answered our call and offered some advice on a Sunday afternoon made all the difference.. We bought the part the next morning and installed it with the help of a friend. Problem solved. We know who to call next time we need a mechanic.

It’s easy to forget that on the other end of every call is a real person who needs your services in one way or another. Reaching a real person who can listen to the caller rather than a voicemail goes a long way—it shows your dedication to your business and your customers. You cared enough to make sure their call was answered even if you couldn’t immediately help.

Your customers deserve the best service possible and  providing it is easier than you might think. Getting started with a professional answering service like PATLive is simple and only takes a few minutes.


Publish Date: January 2, 2019

2023 Buyers Guide Recruitment Products/Services


Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.


HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!


VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation

View more from PATLive

Recent Blog Posts:
Can Your Small Business Afford A Call Answering Service?July 15, 2020
7 Things Every Virtual Office NeedsJune 23, 2020
10 Things Every Virtual Office NeedsJune 23, 2020
10 Answering Service Posts Every Small Business Should ReadJune 2, 2020
How to Personalize Customer Service as a Small BusinessApril 29, 2020
9 Stress Management Tips for Business Owners & Team LeadersApril 21, 2020
Who’s Answering Your Phones During COVID-19?April 8, 2020
Small Business Tips: Guide to Working from HomeApril 1, 2020
How Technology is Changing Customer ServiceMarch 18, 2020
6 Simple Ways to Create a Lifetime Customer BaseFebruary 19, 2020

About us - in 60 seconds!

Submit Event

Upcoming Events

Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

Disco... Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =