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The Benefits of an Answering Service Over In-House Staff - PATLive - ContactCenterWorld.com Blog

The Benefits of an Answering Service Over In-House Staff

If you ask a list of small businesses if they’d like 100% of their phone calls answered, they’d say “Of course!”. If you ask the same small businesses if they need an answering service, the answers will most likely vary. Maybe it’s because of a limited budget, maybe it’s because they don’t realize how many valuable phone calls they’re missing, or perhaps it’s because they have in-house staff capable of answering phone calls and don’t have a need for an answering service.

Either way, we can all agree that missing phone calls means missing out on potential business. In 2018, U.S. businesses lost $75 billion due to poor customer service. Your in-house staff is your best asset when it comes to running your day-to-day operations, but adding an answering service to your call flow can do wonders for both your team and your bottom line. Here are some top benefits of hiring an answering service in addition to your in-house staff.

We’re available 24/7/365.

This means you’ll never miss a call again. Ever. Our contact center is ready for your calls at lunchtime, at 3 am and even on holidays. You can rest easy knowing your callers are being taken care of around the clock.

We sound just like your business.

We may not work in your office, but it will sound like we do. Our proprietary scripting software allows our scripting consultants to create a script that is completely custom to your business.

It’s more affordable than you think.

When it comes to pricing, we’ve got options. We bill based on usage and have six different pricing plans. This way you’re not paying for more than you need. You’re billed on a month-to-month basis, no contracts necessary. You can upgrade or downgrade at any time.

We alleviate work from you and your team.

Stopping what you’re doing to answer a phone call about your hours can really put a damper on your productivity level. Route those types of calls to an answering service so you and your team can stay focused on the task at hand.

We make your callers happy.

Friendly, professional virtual receptionists are kind of our thing.  Our goal is to delight our callers with top-notch service at all times, and happy callers turn into repeat customers.

Our agents are already trained.

It takes time and money to hire and train an in-house receptionist. We do the heavy lifting when it comes to finding the talent and transforming them into customer service rockstars.


A great answering service is available at all times, offers plenty of pricing options, and has a track record of great customer service. Your team is your most valuable asset. Do them a favor by hiring an answering service to handle the ringing phone. You’ll capture more business opportunities, provide your customers with five-star service, and boost productivity company-wide.

Source: https://www.patlive.com/blog/benefits-answering-service/

Publish Date: January 21, 2020 5:00 AM


2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

4.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.
PH: 801.471.0883

5.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 



View more from PATLive

Recent Blog Posts:
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