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The Benefits of an Answering Service Over In-House Staff - PATLive - ContactCenterWorld.com Blog

The Benefits of an Answering Service Over In-House Staff

If you ask a list of small businesses if they’d like 100% of their phone calls answered, they’d say “Of course!”. If you ask the same small businesses if they need an answering service, the answers will most likely vary. Maybe it’s because of a limited budget, maybe it’s because they don’t realize how many valuable phone calls they’re missing, or perhaps it’s because they have in-house staff capable of answering phone calls and don’t have a need for an answering service.

Either way, we can all agree that missing phone calls means missing out on potential business. In 2018, U.S. businesses lost $75 billion due to poor customer service. Your in-house staff is your best asset when it comes to running your day-to-day operations, but adding an answering service to your call flow can do wonders for both your team and your bottom line. Here are some top benefits of hiring an answering service in addition to your in-house staff.

We’re available 24/7/365.

This means you’ll never miss a call again. Ever. Our contact center is ready for your calls at lunchtime, at 3 am and even on holidays. You can rest easy knowing your callers are being taken care of around the clock.

We sound just like your business.

We may not work in your office, but it will sound like we do. Our proprietary scripting software allows our scripting consultants to create a script that is completely custom to your business.

It’s more affordable than you think.

When it comes to pricing, we’ve got options. We bill based on usage and have six different pricing plans. This way you’re not paying for more than you need. You’re billed on a month-to-month basis, no contracts necessary. You can upgrade or downgrade at any time.

We alleviate work from you and your team.

Stopping what you’re doing to answer a phone call about your hours can really put a damper on your productivity level. Route those types of calls to an answering service so you and your team can stay focused on the task at hand.

We make your callers happy.

Friendly, professional virtual receptionists are kind of our thing.  Our goal is to delight our callers with top-notch service at all times, and happy callers turn into repeat customers.

Our agents are already trained.

It takes time and money to hire and train an in-house receptionist. We do the heavy lifting when it comes to finding the talent and transforming them into customer service rockstars.


A great answering service is available at all times, offers plenty of pricing options, and has a track record of great customer service. Your team is your most valuable asset. Do them a favor by hiring an answering service to handle the ringing phone. You’ll capture more business opportunities, provide your customers with five-star service, and boost productivity company-wide.

Source: https://www.patlive.com/blog/benefits-answering-service/

Publish Date: January 21, 2020 5:00 AM


2020 Buyers Guide Visual Communications

 
1.) 
Chatvisor

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 



View more from PATLive

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How Technology is Changing Customer ServiceMarch 18, 2020 5:00 AM
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