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Laura Cameron-Crichlow
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Managing Partner

Who’s Answering Your Phones During COVID-19? - PATLive - Blog

Who’s Answering Your Phones During COVID-19?

The coronavirus pandemic is affecting small businesses in a variety of ways from shifts in demand to transitioning to work from home, all with very little time to adapt. With about a zillion unknowns (including how long this is going to last) one thing is for sure - your business is still getting phone calls and in some cases even more than before. 

How is a small business to cope with all the changes stemming from the coronavirus crisis while still attempting to grow? Live answering services like PATLive can help. Here are five ways your business can benefit from virtual receptionist service during COVID-19.

Keep Your Customers in The Know

Your customers have questions - more now than ever. You may have temporarily changed your hours, service offerings, or even your pricing and your customers will be calling for all the details. Simply provide a list of frequently asked questions to your virtual receptionist service and they’ll automatically be built into your custom call handling instructions. They won’t even know they aren’t speaking with your business.

Maintain a Full, Booked Calendar 

If you’re an appointment-based business, you’re probably getting a lot of calls asking to reschedule due to the social distancing movement. Don’t let your valued customers or clients go to voicemail! Set a tentative date that you plan to re-open and allow a trusted team of virtual receptionists to manage your calendar so that you’re booked solid upon your return. 

Support Your Customers 24/7

This is a trying time for society worldwide, don’t leave your callers in the dark. With a 24/7 virtual receptionist service, you can brighten your callers’ days by providing them with rockstar customer support no matter where you’re working. Plus, 93% of customers are likely to make repeat purchases with companies who offer excellent customer service. 

Save Time & Get Calls to the Right Place Quickly 

Virtual receptionists do so much more than just message taking. They can do just about everything an in-office receptionist does, except for bringing you that cup of coffee. They can also screen calls so that you’re only sent the calls you want to take. That way your day is more productive and you’ll sound professional, too. 

Quick, Responsive Service On Every Call

The last thing you want is to let your customers think you’ve shut your doors because you weren’t able to answer every call. Forward your calls to your virtual receptionist to ensure every call is answered quickly. Virtual receptionists can act as your first line of defense or overflow support. 

With so much uncertainty in the world today, people have a lot of questions for your business and are calling for help. Just because you’re working from home in sweatpants doesn’t mean you can’t provide five-star service to your customers and potential customers. 

With affordable virtual receptionist services like PATLive you can keep your customers informed and provide around the clock customer service with friendly, professional agents. PATLive is offering 15% off to help businesses like yours stay operational and continue growing no matter where you are. Call 866-712-1879 to get started today. 


Publish Date: April 8, 2020

2023 Buyers Guide Call Routing Optimization

Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

OpsTel Services

The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

View more from PATLive

Recent Blog Posts:
Can Your Small Business Afford A Call Answering Service?July 15, 2020
7 Things Every Virtual Office NeedsJune 23, 2020
10 Things Every Virtual Office NeedsJune 23, 2020
10 Answering Service Posts Every Small Business Should ReadJune 2, 2020
How to Personalize Customer Service as a Small BusinessApril 29, 2020
9 Stress Management Tips for Business Owners & Team LeadersApril 21, 2020
Who’s Answering Your Phones During COVID-19?April 8, 2020
Small Business Tips: Guide to Working from HomeApril 1, 2020
How Technology is Changing Customer ServiceMarch 18, 2020
6 Simple Ways to Create a Lifetime Customer BaseFebruary 19, 2020

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