How is a small business to cope with all the changes stemming from the coronavirus crisis while still attempting to grow? Live answering services like PATLive can help. Here are five ways your business can benefit from virtual receptionist service during COVID-19.
Your customers have questions - more now than ever. You may have temporarily changed your hours, service offerings, or even your pricing and your customers will be calling for all the details. Simply provide a list of frequently asked questions to your virtual receptionist service and they’ll automatically be built into your custom call handling instructions. They won’t even know they aren’t speaking with your business.
If you’re an appointment-based business, you’re probably getting a lot of calls asking to reschedule due to the social distancing movement. Don’t let your valued customers or clients go to voicemail! Set a tentative date that you plan to re-open and allow a trusted team of virtual receptionists to manage your calendar so that you’re booked solid upon your return.
This is a trying time for society worldwide, don’t leave your callers in the dark. With a 24/7 virtual receptionist service, you can brighten your callers’ days by providing them with rockstar customer support no matter where you’re working. Plus, 93% of customers are likely to make repeat purchases with companies who offer excellent customer service.
Virtual receptionists do so much more than just message taking. They can do just about everything an in-office receptionist does, except for bringing you that cup of coffee. They can also screen calls so that you’re only sent the calls you want to take. That way your day is more productive and you’ll sound professional, too.
The last thing you want is to let your customers think you’ve shut your doors because you weren’t able to answer every call. Forward your calls to your virtual receptionist to ensure every call is answered quickly. Virtual receptionists can act as your first line of defense or overflow support.
With so much uncertainty in the world today, people have a lot of questions for your business and are calling for help. Just because you’re working from home in sweatpants doesn’t mean you can’t provide five-star service to your customers and potential customers.
With affordable virtual receptionist services like PATLive you can keep your customers informed and provide around the clock customer service with friendly, professional agents. PATLive is offering 15% off to help businesses like yours stay operational and continue growing no matter where you are. Call 866-712-1879 to get started today.
Publish Date: April 8, 2020
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
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