Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

How To Get Published on ContactCenterWorld.com

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

WORKFORCE MANAGEMENT

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

How To Enter the 2020 Members' Choice Awards - For Vendors

9 Stress Management Tips for Business Owners & Team Leaders - PATLive - ContactCenterWorld.com Blog

9 Stress Management Tips for Business Owners & Team Leaders

Managing a team and a business is no easy task, and it can be stressful even under the best circumstances. Trying to tackle business ownership or leadership during a worldwide crisis like the one we’re currently experiencing with the coronavirus pandemic, however, is a challenge that many have never faced before. 

There’s one thing that we keep seeing business owners saying over and over again right now: They’re anxious, and they’re stressed.

While it’s normal to feel heightened amounts of stress during times like these, it’s also essential to manage it carefully. If we don’t, it can take a major toll on our health, resulting in loss of sleep, weakened immune systems, rise in blood pressure, and a general feeling of being on edge. It makes us more likely to get sick while simultaneously leaving us prone to making poor or rash decisions that hurt our businesses in the long term. 

Stress management techniques are going to be essential, both now and on an ongoing basis. In this post, we’re going to take a look at nine easy-to-implement and highly effective stress management tips that business owners and team leaders can immediately benefit from, just in time for April’s Stress Awareness Month!

1. Create A New Routine 

Routines can go a long way with helping stress management, especially for those with chaotic days or anyone who has just had their normal routine changed up (which right now, is almost everyone). 

If you feel like you’re struggling with managing everything on your plate or something in your day is a little off, establish a new routine that’s designed to create order and make your day seem more manageable. 

Some people, for example, will take the first fifteen minutes to review everything they have on their plate, and then spend a designated chunk of time addressing emails and concerns from team members. Then they might tackle their most difficult project once they’re warmed up so that the rest of the day is easy.

Carefully-planned routines will help you not only ease stress, but also can improve productivity at the same time. 

2. Take Breaks to Catch Your Breath 

Some people falsely believe that being a workhorse who powers through the day with no breaks and no lunch and no time to breathe is the best way to maximize productivity. This actually couldn’t be furthest from the truth.

While a great work ethic is important, burn out is a real concern, especially for business owners and team leaders who feel a great deal of pressure at work. You’ll actually reduce stress and increase productivity when you take breaks during the day, giving yourself time to breathe. 

Take a solid lunch break (at least thirty minutes), and multiple ten-minute breaks throughout the day. Get a snack, go for a walk, or even do a few squats or pushups to get your blood pumping. Scroll on Facebook, enjoy a cup of coffee. Whatever you need to do to feel refreshed and ready to go, with all the enthusiasm and none of the stress. 

3. Understand What You Can & Can’t Control 

This is difficult for business owners and team leaders, who are often high-achieving, high-performing individuals. 

There’s a lot that’s outside of our control on a daily basis, and this has only been escalated since the coronavirus outbreak that’s sent plenty of businesses into an unexpected tailspin while trying to adapt. 

You can control, for example, how much money you’re investing in marketing, the effort you’re putting into customer service, and the quality of the products or service that you offer. You can’t control if the economy crashes, if an employee is out sick for three weeks due to a novel virus, or even if the supply is late.

Some things you can account for; you may be able to preemptively train employees on new tasks to keep your business covered if one is sick, or order in products far in advance if you have the capital. Some, though, you just can’t.

It’s important to understand the difference between what you can and can’t control, and this is often extremely frustrating for business owners and team leaders, driving up stress significantly. 

Focus on what is in your control, and work on improving your situation there. For everything else, all you can do is adapt. 

4. Prioritize Health & Wellness 

When you’re making healthy choices for yourself on a day-to-day basis, you’ll likely find that your stress goes down.

When you’re eating nutritious foods, getting enough sleep, cutting back on smoking or heavy drinking, and getting exercise, your energy levels will go up and your stress can go down. 

It’s hard to think about taking time to improve your own health when you’re worried about your team or your business, but trust us (and the science!) when we say it will be better for everyone long-term. 

5. Practice Breathing & Meditation Techniques 

Experiencing heightened levels of stress right now?

Intentional breathing exercises and meditation can help you lower your overall and immediate stress when practiced regularly. Both help you to focus on what’s happening right now and may include mindfulness based on sensory experiences right in front of you. 

Check out meditation apps like Calm and Headspace. You can also try box breathing exercises, where you breathe in for four slow counts, hold your breath for four slow counts, and release it for four slow counts and repeat. 

6. Create a Strong Support Network 

While we’re all experiencing new levels of social distancing, isolation isn’t good for anyone. Establishing and reaching out to a strong support network when you’re anxious is a powerful way to combat your stress. 

Mentors in your industry can help you adapt to what’s happening now, offering their connections and their experience to help. They can also commiserate with what you’re going through, and remind you that you’ll get through this.

Open up space for your colleagues and team members, too, creating a strong support network even within your own team. 

Friends and family are important, too. Take time to focus on personal relationships that are fulfilling, and find joy there. We’re social creatures, and interaction (virtual or otherwise) can help reduce stress and promote wellbeing. 

7. Take Time to Focus On The Positive 

When we get stressed, it’s easy to get stuck in a loop where we focus on the negative. Then we just get more stressed, and the negative seems more and more powerful. And thus the cycle continues.

Make sure that even when things are bad, you’re trying to remember the positive. This doesn’t mean you should minimize your concerns or your problems, but it can help put you in a good frame of mind.

Right now, for example, you might be worried about your business, or your team, or overall productivity. But maybe your family is healthy. Or you’re grateful that your team can work from home and stay safe, or that you’ve got access to business loans or core clients that are keeping you in a solid position. 

When you are able to focus on the positive, it’s easier to reduce the overall stress you’re feeling. If you need help with this, you can start each day by writing down at least three things that you’re grateful for. 

8. Manage Your Time Intentionally 

Time management is one of the things that stresses business managers and team leaders the most. This makes sense; they have so much on their plates and it feels like the whole world is on their shoulders.

If you aren’t managing your time correctly, your stress levels will increase. This is pretty much a fact. 

At the beginning of every week, look at what you need to accomplish, and break your schedule down accordingly. Include time for responding to emails and dealing with unforeseen emergencies or concerns. Decide what you can do, and what needs to be delegated out, and then delegate early. 

9. Set Healthy Boundaries & Limits 

Establishing healthy boundaries is an outstanding way that you can keep your business running smoothly while still reducing your stress.

This doesn’t mean that you can’t be flexible, because offering flexibility where possible is always an advantage in business (especially right now, when employees might be dealing with a screaming three-year-old while they’re trying to get on a glitchy conference call). But it does mean that you can set expectations and limits for what you’re able to accommodate.

You may decide, for example, that you’re okay with a staff member working on Saturday instead of Monday because she’s able to get someone to watch her child then, but that she needs to be available on the company Slack channel to answer questions so no one else gets held up. You can also ask that your team doesn’t call you after 6 pm so you can keep your own sanity.

Think about what you need from your staff, and set out clear expectations and boundaries based on that.


Take some time to work through these stress management tips to find what helps you. If you think you may need more help, look up therapists and counselors in your area that offer anxiety management or stress management techniques. Many are offering telehealth services, so you can learn new ways to tackle stress and stay safe.

 April is Stress Awareness Month, and that’s never felt more relevant than right now during the coronavirus outbreak that has sent us all for a loop. Right now, learning how to manage your stress is more important than ever, especially since our old normal doesn’t really exist and it’s essential to keep ourselves as healthy as possible. 

Source: https://www.patlive.com/blog/stress-management-tips/

Publish Date: April 21, 2020 5:00 AM


2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

4.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

5.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 



View more from PATLive

Recent Blog Posts:
7 Things Every Virtual Office NeedsJune 23, 2020 5:00 AM
10 Things Every Virtual Office NeedsJune 23, 2020 5:00 AM
10 Answering Service Posts Every Small Business Should ReadJune 2, 2020 5:00 AM
How to Personalize Customer Service as a Small BusinessApril 29, 2020 5:00 AM
9 Stress Management Tips for Business Owners & Team LeadersApril 21, 2020 5:00 AM
Who’s Answering Your Phones During COVID-19?April 8, 2020 5:00 AM
Small Business Tips: Guide to Working from HomeApril 1, 2020 5:00 AM
How Technology is Changing Customer ServiceMarch 18, 2020 5:00 AM
6 Simple Ways to Create a Lifetime Customer BaseFebruary 19, 2020 5:00 AM
How to Transform Negative Reviews Into OpportunitiesFebruary 12, 2020 5:00 AM
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 8136 
Share

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =