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10 Answering Service Posts Every Small Business Should Read - PATLive - ContactCenterWorld.com Blog

10 Answering Service Posts Every Small Business Should Read

The Coronavirus pandemic has been a time full of uncertainties. With millions of us social distancing and working from home, small businesses worldwide have been preparing for their new normal as they begin to reopen their doors.

One thing is for sure - your customers and clients are ready to see you again. And, people in general are making more phone calls than they ever have. With voice calls increasing by 35% people are calling to ask when you’re going to reopen, when they can make an appointment, and if you’re going to be changing the way you operate. 

You’ll want to have a live voice answering every call to assure your customer base you’re here to stay and are ready for their business. If you’re considering adding an answering service or have one already but would like to learn how to further leverage the service to benefit your business, these posts are for you. 

What does an answering service do and who needs one?

What is a Remote Receptionist and How Does it Work?

If your business is on the cusp of scaling to the point where you’re considering additional help (or if you’ve reached that point already), consider hiring a remote receptionist before you do anything else, even if you want an in-office worker. 

What Types of Companies Need a Call Center?

In this post, we look at the qualifications your company may have indicating that you could benefit strongly from a call center, as well as discuss the key business sectors that practically require it. 

Who’s Answering Your Phones During COVID-19?

How is a small business to cope with all the changes stemming from the coronavirus crisis while still attempting to grow? Here are five ways your business can benefit from virtual receptionist service during COVID-19.

How can it benefit me and my business?

The Benefits of Outsourcing Calls to An Answering Service

Your in-house staff is your best asset when it comes to running your day-to-day operations, and outsourcing calls with an answering service can do wonders for both your team and can help your business become more profitable. 

7 Surprising Ways to Save Your Small Business Money

Most businesses are happy to save money, but while it’s natural to look for ways to cut costs, you don’t want to do so in a way that will cut into your business’s profit.

How Live Virtual Receptionist Service Helps Grow Your Business

There are plenty of tools that can help, especially if you’re leveraging them correctly. Live virtual receptionist services are one of those tools, and in this post, we’re going to look at how virtual receptionists can help you grow your business effectively.

6 Ways an Answering Service Will Help Improve Your Business & Life

Quality answering services offer numerous benefits that will improve the flow of your workday (and your entire team’s workday!) while also improving your quality of life. 

How do I choose and get the most out of an answering service?

4 Ways to Get the Most Out of PATLive’s Answering Service

In this post, we look at 4 specific ways that you can ensure you’re getting everything you can out of our answering service, providing maximum benefits for your business. 

How to Find the Right Answering Service That Fits Your Business

It’s easy to come to the conclusion that you could scale more efficiently (and painlessly) with an answering service than without one, but finding the right service for you is a little trickier.

Live Answering Scripting: Develop the Perfect Call Script

We get it! No one knows your business like you do. That’s why we work with you to create a customized script. Here’s how we optimize your script to be the best it can be. 

Source: https://www.patlive.com/blog/answering-service-posts-small-business/

Publish Date: June 2, 2020 5:00 AM


2020 Buyers Guide Inbound Call Handling Services

 
1.) 
3Fiftynine

Branches
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)
PH: 07973640527

4.) 
Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Verification
* Surveys
* Debt Recover, Collections
PH: +61 7 5660 6284

5.) 
MattsenKumar LLC

Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.
 



View more from PATLive

Recent Blog Posts:
7 Things Every Virtual Office NeedsJune 23, 2020 5:00 AM
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10 Answering Service Posts Every Small Business Should ReadJune 2, 2020 5:00 AM
How to Personalize Customer Service as a Small BusinessApril 29, 2020 5:00 AM
9 Stress Management Tips for Business Owners & Team LeadersApril 21, 2020 5:00 AM
Who’s Answering Your Phones During COVID-19?April 8, 2020 5:00 AM
Small Business Tips: Guide to Working from HomeApril 1, 2020 5:00 AM
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