The Coronavirus pandemic has been a time full of uncertainties. With millions of us social distancing and working from home, small businesses worldwide have been preparing for their new normal as they begin to reopen their doors.One thing is for sure - your customers and clients are ready to see you again. And, people in general are making more phone calls than they ever have. With voice calls increasing by 35% people are calling to ask when you’re going to reopen, when they can make an appointment, and if you’re going to be changing the way you operate.
You’ll want to have a live voice answering every call to assure your customer base you’re here to stay and are ready for their business. If you’re considering adding an answering service or have one already but would like to learn how to further leverage the service to benefit your business, these posts are for you.
If your business is on the cusp of scaling to the point where you’re considering additional help (or if you’ve reached that point already), consider hiring a remote receptionist before you do anything else, even if you want an in-office worker.
In this post, we look at the qualifications your company may have indicating that you could benefit strongly from a call center, as well as discuss the key business sectors that practically require it.
How is a small business to cope with all the changes stemming from the coronavirus crisis while still attempting to grow? Here are five ways your business can benefit from virtual receptionist service during COVID-19.
Your in-house staff is your best asset when it comes to running your day-to-day operations, and outsourcing calls with an answering service can do wonders for both your team and can help your business become more profitable.
Most businesses are happy to save money, but while it’s natural to look for ways to cut costs, you don’t want to do so in a way that will cut into your business’s profit.
There are plenty of tools that can help, especially if you’re leveraging them correctly. Live virtual receptionist services are one of those tools, and in this post, we’re going to look at how virtual receptionists can help you grow your business effectively.
Quality answering services offer numerous benefits that will improve the flow of your workday (and your entire team’s workday!) while also improving your quality of life.
In this post, we look at 4 specific ways that you can ensure you’re getting everything you can out of our answering service, providing maximum benefits for your business.
It’s easy to come to the conclusion that you could scale more efficiently (and painlessly) with an answering service than without one, but finding the right service for you is a little trickier.
We get it! No one knows your business like you do. That’s why we work with you to create a customized script. Here’s how we optimize your script to be the best it can be.
Source: https://www.patlive.com/blog/answering-service-posts-small-business/
Publish Date: June 2, 2020 |
| 1.) |  CrankWheel Screen Sharing CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents. CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform. Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out. The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client. Features: - Screen sharing - Agents can hand control over to the client - Warm lead capture widget that alerts the sales team instantly of an intere... (read more)    |
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| 10 Things Every Virtual Office Needs | June 23, 2020 |
| 10 Answering Service Posts Every Small Business Should Read | June 2, 2020 |
| How to Personalize Customer Service as a Small Business | April 29, 2020 |
| 9 Stress Management Tips for Business Owners & Team Leaders | April 21, 2020 |
| Who’s Answering Your Phones During COVID-19? | April 8, 2020 |
| Small Business Tips: Guide to Working from Home | April 1, 2020 |
| How Technology is Changing Customer Service | March 18, 2020 |
| 6 Simple Ways to Create a Lifetime Customer Base | February 19, 2020 |
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