Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Laura Cameron-Crichlow
ONQ Brand & Marketing Consultant
Jason Mercer-Pottinger
RTS Operations (Call Center) Director
Sean Hammerle
Chief Operating Officer
Sam Fernandez
Managing Partner

10 Answering Service Posts Every Small Business Should Read - PATLive - Blog

10 Answering Service Posts Every Small Business Should Read

The Coronavirus pandemic has been a time full of uncertainties. With millions of us social distancing and working from home, small businesses worldwide have been preparing for their new normal as they begin to reopen their doors.

One thing is for sure - your customers and clients are ready to see you again. And, people in general are making more phone calls than they ever have. With voice calls increasing by 35% people are calling to ask when you’re going to reopen, when they can make an appointment, and if you’re going to be changing the way you operate. 

You’ll want to have a live voice answering every call to assure your customer base you’re here to stay and are ready for their business. If you’re considering adding an answering service or have one already but would like to learn how to further leverage the service to benefit your business, these posts are for you. 

What does an answering service do and who needs one?

What is a Remote Receptionist and How Does it Work?

If your business is on the cusp of scaling to the point where you’re considering additional help (or if you’ve reached that point already), consider hiring a remote receptionist before you do anything else, even if you want an in-office worker. 

What Types of Companies Need a Call Center?

In this post, we look at the qualifications your company may have indicating that you could benefit strongly from a call center, as well as discuss the key business sectors that practically require it. 

Who’s Answering Your Phones During COVID-19?

How is a small business to cope with all the changes stemming from the coronavirus crisis while still attempting to grow? Here are five ways your business can benefit from virtual receptionist service during COVID-19.

How can it benefit me and my business?

The Benefits of Outsourcing Calls to An Answering Service

Your in-house staff is your best asset when it comes to running your day-to-day operations, and outsourcing calls with an answering service can do wonders for both your team and can help your business become more profitable. 

7 Surprising Ways to Save Your Small Business Money

Most businesses are happy to save money, but while it’s natural to look for ways to cut costs, you don’t want to do so in a way that will cut into your business’s profit.

How Live Virtual Receptionist Service Helps Grow Your Business

There are plenty of tools that can help, especially if you’re leveraging them correctly. Live virtual receptionist services are one of those tools, and in this post, we’re going to look at how virtual receptionists can help you grow your business effectively.

6 Ways an Answering Service Will Help Improve Your Business & Life

Quality answering services offer numerous benefits that will improve the flow of your workday (and your entire team’s workday!) while also improving your quality of life. 

How do I choose and get the most out of an answering service?

4 Ways to Get the Most Out of PATLive’s Answering Service

In this post, we look at 4 specific ways that you can ensure you’re getting everything you can out of our answering service, providing maximum benefits for your business. 

How to Find the Right Answering Service That Fits Your Business

It’s easy to come to the conclusion that you could scale more efficiently (and painlessly) with an answering service than without one, but finding the right service for you is a little trickier.

Live Answering Scripting: Develop the Perfect Call Script

We get it! No one knows your business like you do. That’s why we work with you to create a customized script. Here’s how we optimize your script to be the best it can be. 


Publish Date: June 2, 2020

2023 Buyers Guide SaaS Solutions


CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)


We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.

View more from PATLive

Recent Blog Posts:
Can Your Small Business Afford A Call Answering Service?July 15, 2020
7 Things Every Virtual Office NeedsJune 23, 2020
10 Things Every Virtual Office NeedsJune 23, 2020
10 Answering Service Posts Every Small Business Should ReadJune 2, 2020
How to Personalize Customer Service as a Small BusinessApril 29, 2020
9 Stress Management Tips for Business Owners & Team LeadersApril 21, 2020
Who’s Answering Your Phones During COVID-19?April 8, 2020
Small Business Tips: Guide to Working from HomeApril 1, 2020
How Technology is Changing Customer ServiceMarch 18, 2020
6 Simple Ways to Create a Lifetime Customer BaseFebruary 19, 2020

About us - in 60 seconds!

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =