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10 Answering Service Posts Every Small Business Should Read - PATLive - ContactCenterWorld.com Blog

10 Answering Service Posts Every Small Business Should Read

The Coronavirus pandemic has been a time full of uncertainties. With millions of us social distancing and working from home, small businesses worldwide have been preparing for their new normal as they begin to reopen their doors.

One thing is for sure - your customers and clients are ready to see you again. And, people in general are making more phone calls than they ever have. With voice calls increasing by 35% people are calling to ask when you’re going to reopen, when they can make an appointment, and if you’re going to be changing the way you operate. 

You’ll want to have a live voice answering every call to assure your customer base you’re here to stay and are ready for their business. If you’re considering adding an answering service or have one already but would like to learn how to further leverage the service to benefit your business, these posts are for you. 

What does an answering service do and who needs one?

What is a Remote Receptionist and How Does it Work?

If your business is on the cusp of scaling to the point where you’re considering additional help (or if you’ve reached that point already), consider hiring a remote receptionist before you do anything else, even if you want an in-office worker. 

What Types of Companies Need a Call Center?

In this post, we look at the qualifications your company may have indicating that you could benefit strongly from a call center, as well as discuss the key business sectors that practically require it. 

Who’s Answering Your Phones During COVID-19?

How is a small business to cope with all the changes stemming from the coronavirus crisis while still attempting to grow? Here are five ways your business can benefit from virtual receptionist service during COVID-19.

How can it benefit me and my business?

The Benefits of Outsourcing Calls to An Answering Service

Your in-house staff is your best asset when it comes to running your day-to-day operations, and outsourcing calls with an answering service can do wonders for both your team and can help your business become more profitable. 

7 Surprising Ways to Save Your Small Business Money

Most businesses are happy to save money, but while it’s natural to look for ways to cut costs, you don’t want to do so in a way that will cut into your business’s profit.

How Live Virtual Receptionist Service Helps Grow Your Business

There are plenty of tools that can help, especially if you’re leveraging them correctly. Live virtual receptionist services are one of those tools, and in this post, we’re going to look at how virtual receptionists can help you grow your business effectively.

6 Ways an Answering Service Will Help Improve Your Business & Life

Quality answering services offer numerous benefits that will improve the flow of your workday (and your entire team’s workday!) while also improving your quality of life. 

How do I choose and get the most out of an answering service?

4 Ways to Get the Most Out of PATLive’s Answering Service

In this post, we look at 4 specific ways that you can ensure you’re getting everything you can out of our answering service, providing maximum benefits for your business. 

How to Find the Right Answering Service That Fits Your Business

It’s easy to come to the conclusion that you could scale more efficiently (and painlessly) with an answering service than without one, but finding the right service for you is a little trickier.

Live Answering Scripting: Develop the Perfect Call Script

We get it! No one knows your business like you do. That’s why we work with you to create a customized script. Here’s how we optimize your script to be the best it can be. 

Source: https://www.patlive.com/blog/answering-service-posts-small-business/

Publish Date: June 2, 2020 5:00 AM


2020 Buyers Guide Speech Technology

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

4.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044

5.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

6.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 



View more from PATLive

Recent Blog Posts:
7 Things Every Virtual Office NeedsJune 23, 2020 5:00 AM
10 Things Every Virtual Office NeedsJune 23, 2020 5:00 AM
10 Answering Service Posts Every Small Business Should ReadJune 2, 2020 5:00 AM
How to Personalize Customer Service as a Small BusinessApril 29, 2020 5:00 AM
9 Stress Management Tips for Business Owners & Team LeadersApril 21, 2020 5:00 AM
Who’s Answering Your Phones During COVID-19?April 8, 2020 5:00 AM
Small Business Tips: Guide to Working from HomeApril 1, 2020 5:00 AM
How Technology is Changing Customer ServiceMarch 18, 2020 5:00 AM
6 Simple Ways to Create a Lifetime Customer BaseFebruary 19, 2020 5:00 AM
How to Transform Negative Reviews Into OpportunitiesFebruary 12, 2020 5:00 AM
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