No matter what type of law you practice, we know that you’ve got a lot of tasks on your plate and that all of them are pretty hands-on. You’re the one who needs to meet with your clients and discuss contracts, strategies, and next steps; you often need to handle the majority of cases yourself, even if you have a team supporting you.
What if we told you that there was one huge task that we could take off your plate? That you didn’t have to deal with answering too many calls on a regular basis?
Lawyers are often nervous about the idea of answering services, especially with concerns of confidentiality and the urgency that many of their cases require, but they also have a change of heart once they hear about what benefits the services can offer. In this post, we’ll take a look at whether legal answering services are right for your practice, and what you should look for if you decide to hire one.
Answering services are pretty much what they sound like: when someone calls your office number, if for any reason you don’t want to be (or can’t be) the first person they get ahold of, we’ll be the ones to answer it.
Are you on the phone with another client? In an important meeting or in court? Set up an overflow scenario with your phone carrier to ensure that the answering service gets the call. Just want a few minutes to grab lunch in peace, or enjoy a night off? Forward your calls to your answering service when you leave the office and relax knowing that our agents are able to handle client intake calls, resolve basic questions and that we’ll get in touch with you if it’s something urgent.
All of this can happen seamlessly, improving your clients’ experience (and yours!) without any sacrifice.
In addition to the basic advantages discussed above, there are three reasons why law firms, in particular, can benefit from a specialized answering service that’s ready to support them. Let’s take a look at each one.
Some clients- or potential clients- will call lawyers in the middle of the night with an urgent emergency. This is particularly common in certain fast-acting specialties, can often affect those including car accident attorneys, criminal defense attorneys, and even family attorneys.
Other clients will call in the middle of the night, on the other hand, with non-emergencies.
Guarantee that you’re getting as much sleep as possible and enough time at home with your family and friends to recharge by using an answering service. We’ll handle calls after hours, and if there is a true emergency, we’ll call to wake you up. If not, we’ll pass along the message in the morning if we’re unable to resolve it ourselves.
Most attorneys have insanely busy calendars but know that actually setting up the appointments can take almost as much time as the appointments themselves. You have to qualify the leads, deal with the interruption, and then try to get back into a productive mindset.
Answering services will help with this, preventing distractions while helping you capture initial lead information and set up appointments. We’ll be able to gather all the information necessary to ensure the potential client is likely to be a good fit for you so the initial meeting will go well.
You never want to worry about missing a single important call from a client or about a case, even on holidays or at late hours, but sometimes calls are coming in while you’re with another client or even on the phone with someone else.
Overflow service allows calls that would typically get a busy signal or your voicemail will instead be routed to one of our expert agents, preventing you from needing to hire and train a receptionist. We can handle call overflow 24/7, 365 days a year so that nothing is ever overlooked.
Confidentiality is one of the biggest concerns that most lawyers have when it comes to trusting outsiders with anything related to their practice, and for good reason: you’re dealing with sensitive information that your clients are trusting you with.
We understand this and respect it. The right answering services, like PATLive, will listen to what you do and don’t want us to be able to discuss with your clients; if you want us to only take messages or to handle call routing, we can do that.
If you decide to invest in a legal answering service, you should watch out for the following features that will come in handy for lawyers and attorneys:
If you’re on the fence, consider that we offer specialized legal answering services, with experience in the following fields:
Are you interested in how our legal answering services can help your law firm? Learn more and read testimonials from our current legal clients here.
Publish Date: July 29, 2019 5:00 AM
Accordia Solution CIS
Accordia Solution is an innovative developer of seamlessly integrated cost-effective omnichannel Contact Center Solutions specifically targeted at the micro, small and medium operations.Our core business model involves the development and marketing of IP Telephony and IP Contact Center Solutions. We also strive to develop customer interaction solutions which include contact center and customer relationship management (CRM) that enhances Customer Experience Of The Future (CEOTF) and optimizes agent productivity.
Our flagship product, the Accordia Customer Interaction Suites (CIS), offers comprehensive functionality by helping your business meet and exceed the level of service in line with...
Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses.
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Omnichannel contact center platform which can be deployed on-premise, private cloud or public cloud subscription. Our contact center provides all of the modern features expected in a full contact center solution. Includes voice, SMS, chat, email, and social media integration. Built-in integrations for all major CRM's (Plus a built-in CRM). Survey module and QA module are also available.
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Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands.
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INBOX allows any digital interaction to be blended into single or multiple queues with zero service interruption with implementation. Organising them by business context with smart tagging and search filters, the events can be automatically prioritised and categorised. Automating the route to the correct agent or business orchestration rule. It also connects with all your social media channels, enabling you to respond and route accordingly in real-time. Customer sentiment is also indicated. Use it to measure trends across your business or by a single event so that your agents can easily prioritise responses.
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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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Cloud contact software that makes customer contact pain free, so your team aren’t worrying about complex technology and can focus on what they do best. Take control, and design the perfect agent interface with a drag-n-drop visual editor. Combined with AI, leverage data-driven contact strategies to ensure the right agent is contacting your customers at the right time & on the right channel.
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Convoso is the #1 dialer software for outbound lead gen/sales-related contact centers. Our cloud-based omnichannel solution solves the biggest frustrations call centers have with their dialer, including:
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