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10 Things Every Virtual Office Needs - PATLive - ContactCenterWorld.com Blog

10 Things Every Virtual Office Needs

According to a study conducted by FlexJobs, remote work has grown 91% over the past 10 years. And that was before the COVID-19 crisis, which has even more of the working world doing so at home. Not only is remote work at an all-time high, but the need for a virtual office setup is too.

When the pandemic had employees all over the world quickly switching to a work-from-home arrangement, many were left scrambling for communication solutions and other cloud-based business tools. Luckily, technology has given us more freedom than ever before. Meaning you can run a business from your back porch as long as you have a few key essential tools at your disposal; even if you have just the internet and a computer, your office can be anywhere.

If you’re thinking about going virtual business for the long-haul or hiring remote employees, there are a few things you’re going to need beyond the internet and a laptop to be successful. Here are the top seven things your business needs to run a virtual office.

1. Updated and Modern Website

A current website full of rich content and a powerful strategy for generating web traffic is essential to any virtual business. A quick and easy method for creating your own website is WordPress. Whether you are tech-savvy or not, you can find a template and some plug-ins that will suit just about any business need.

2. Business Email Address

We recommend purchasing a domain (which you’ll probably have when you set up your website) for a personalized email address that represents your business and conveys a higher level of professionalism than an email address that ends in @gmail.com. Again, you want your customers and potential customers to know you’re legit.

3. Postal Address

Even though most people use the internet or cellular service to communicate and pay bills — and it really should not matter where you do your work — your customers need to know that you’re legitimate. A postal address, particularly a post office box, conveys legitimacy in a way that a free email address does not.

4. Virtual Business Phone Number

Virtual phone numbers, like those from Tresta, work by routing calls directly to your smartphone, allowing you to separate work calls from personal calls. You also benefit by boosting your business profile and presenting a polished, professional image.

5. Project Management Tool

You need project management software to help keep you organized no matter where you are in the world. Basecamp, Trello, and Monday.com are all great for organizing projects, tracking progress, and collaborating with others.

6. Customer Relationship Management Tool

A cloud-based CRM tracks all of your customer information and notes in one location. Consider options like SugarCRM, Zoho CRM, or Pipedrive to help manage your lead and customer relationships.

7. Answering Service

How can you run a business and personally answer every single call 24 hours a day? For your business to succeed, you need to have time to work. Let someone else pick up the phones, screen the callers, and forward you only the calls that will help your company grow.

8. Storage and Collaboration Solution

With a virtual office, you need an easy way to store, organize, and share files with your team and customers. Dropbox and Google Drive are among the most popular cloud-based file storage systems. Plus, they’re affordable and offer more capacity than you’ll ever need.

9. Cloud-Based Accounting Software

You can go with the standard of Quickbooks, or explore newer cloud-based options like Freshbooks. Having access to your financials, no matter where you are, is a great way to keep tabs on where your money is going.

10. Chat Tool

Perhaps you have a couple of people on your team who also work from home or in various locations around the world. A chat tool like Slack or Microsoft Teams helps to keep teams united and on the same page. They even offer video calling, making it feel like you’re all in the same room.


Remote work is here to stay. If you’re thinking about setting up a virtual office for your business, you’ll want to ensure you have the right technology on your side. Tools such as project management software and collaboration solutions are the answer to running a successful operation that keeps your clients happy and your business growing.

Source: https://www.patlive.com/blog/virtual-office-needs/

Publish Date: June 23, 2020 5:00 AM


2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
PH: 425-649-1246

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
Synthetix

Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
PH: +441279 5555 80
 



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