Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Ikhwal Sidiq
Assistant Manager Trade and Remittance Services
408
MEMBER
Athina Karahogiti
Global Deputy Chief Client Officer
2
MEMBER
Thamer Noori
Director of Industrial Security and Safety Dept.
13
EXECUTIVE MEMBER
Eric Young
President / Contact Centre & Business Optimization Consultant
30

4 Types of Small Business Technology That’s Not As Scary As It Sounds - PATLive - ContactCenterWorld.com Blog

4 Types of Small Business Technology That’s Not As Scary As It Sounds

Technology is evolving at a break-neck speed, with new developments coming out faster than most of us can keep up with them. This can be overwhelming for anyone, but especially for business owners and managers who are trying to keep up with changes in their business, their market, and their industry on top of everything else. 

And then, even if you know of the technology, it can be overwhelming to know how to implement it and whether or not you actually need it. Some of it can even be downright intimidating, if not a little scary. 

There are some tools out there that small businesses really don’t need, but there are a few that you should absolutely invest in, even if they sound a little intimidating. These are the four not-as-scary-as-they-sound technologies that you should consider implementing right away. 

1. Intrusion Detection & Prevention Software  

Intrusion detection and prevention software (IDS/IPS) is a fail-safe that’s designed to block unwanted traffic from entering your network. This sounds like a standard firewall at a first glance, but it works differently and slightly more thoroughly.

Firewalls (which many businesses are familiar with and already have up and running), work by reviewing packet header information to determine whether or not to allow access to the network. IDS/IPS software, however, will examine the full contents of every packet before it’s allowed entry into the network. It looks at more information and is thus able to sometimes catch more unwanted traffic before it comes into the network. And if someone does try to get in, you’ll get an alert.

You can choose from host-based intrusion detection systems (which examine what’s happening on a computer on your network) or network-based intrusion systems (which look at the traffic on the network). It’s crucial to always choose network-based software, as it can see more and assess threats to the network overall. You can see a few great options here. 

2. VPNs 

Virtual Private Networks- more commonly known as VPNs- allow you to connect your device (including desktops and mobile devices) to the internet by connecting with a server in a different area. 

This server can even be in a different country, masking where you are and making it harder for someone to break into your network. You can browse anonymously, and your online traffic will be encrypted, making it harder for you to be hacked. 

While this sounds complicated, it’s not; all you need to do is set it up with the right software, and you’ll be good to go. 

When you’re choosing a VPN for your business, make sure you’re choosing a commercial provider so that your entire staff can join in. You can find specific suggestions for software in this post from Computerworld.

3. Encryption Software 

Hopefully, your anti-virus software and firewalls will be doing their job, and no one will get into your system. Even if you’re using the best tech in those areas possible, you still need to be using encryption tools to protect your data.

Encryption works to protect your data by essentially scrambling it while it’s traveling from one digital location to another or even being stored. Only the intended recipients are able to see the information in its unscrambled version.

This protects all your company’s valuable data, whether someone hacks into an email or swipes a team member’s laptop and tries to download files from it while locked. 

Encryption sounds intimidating, but it’s actually easy to use. Most messaging systems like Signal already used standard encryption, and you can use software to protect your systems and your hardware. Some options are even free, and you can see a list of some of the best tools here

4. Password Safes 

Password safes work by storing your passwords, encrypted, so that you’re able to quickly log in on your devices. 

The thought of storing all of your company passwords- and your employee’s passwords- into a single program can sound downright terrifying, and not because it’s complex or intimidating to set up. The thought of “what if it gets hacked” is justifiably one that could make people think twice.

Ultimately, though, these tools will make your system more secure, especially once you consider that you should be using strong, diverse passwords for each specific login. These can be complicated and difficult to remember, so password safes will store them on the local computer and encrypt them securely. It’s fast to log in, and you only need to know the master password or select the right keyfile in order to get into the system you’re trying to access. 

When choosing a password safe, it’s particularly important to choose one that’s reliable, high quality, and currently supported. This list contains 2019’s most recommended options. 

Oh, and if you really want to find out how strong those passwords are? You can use a password sniffing software like John the Ripper to see how easily they could be hacked. 

 

Sometimes, using tools that gain access to our systems (or even hold the passwords to get into our systems) can be downright terrifying to trust. Wondering about using a non-secure server or software that could somehow corrupt key data sounds scary, but using high-quality, well-recommended versions of tools on this list will help protect your business from serious security threats. Some options are free, and many are designed for small business and commercial use, meaning that they’ll be affordable and can scale with you as you grow.

Source: https://www.patlive.com/blog/4-small-business-technology/

Publish Date: August 13, 2019


2024 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
Pointel

CCaaSSync – Contact Center Disaster Recovery Solution
CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. Our disaster recovery solution ensures that your business remains operational and continues to provide seamless customer service even in the event of catastrophic failure of your primary infrastructure.

Our disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures tha...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 



View more from PATLive

Recent Blog Posts:
Can Your Small Business Afford A Call Answering Service?July 15, 2020
7 Things Every Virtual Office NeedsJune 23, 2020
10 Things Every Virtual Office NeedsJune 23, 2020
10 Answering Service Posts Every Small Business Should ReadJune 2, 2020
How to Personalize Customer Service as a Small BusinessApril 29, 2020
9 Stress Management Tips for Business Owners & Team LeadersApril 21, 2020
Who’s Answering Your Phones During COVID-19?April 8, 2020
Small Business Tips: Guide to Working from HomeApril 1, 2020
How Technology is Changing Customer ServiceMarch 18, 2020
6 Simple Ways to Create a Lifetime Customer BaseFebruary 19, 2020

About us - in 60 seconds!

Join Our Team

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 31753 
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =