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3 Undeniable Reasons Your Business Needs a Live Receptionist Now - PATLive - ContactCenterWorld.com Blog

3 Undeniable Reasons Your Business Needs a Live Receptionist Now

The phone is ringing. Again.

It’s ringing when you’re trying to finish an expense report. It’s ringing when you’re trying to take ten minutes for lunch. It’s even ringing while you’re on the phone with another client.


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Whether it’s an employee trying to get in touch, a vendor who needs clarification, or a customer who wants help, someone is always trying to reach you, and it’s both exhausting and distracting.

Live receptionists are the solution here, and in this post, we’re going to take a look at 3 undeniable reasons why your business needs to hire a live receptionist right now.

What Is a Live Receptionist?

Live receptionists are skilled agents who typically work through an answering service and who have been trained to treat your customers exactly like you do. They understand your branding, the basics of how your business works, and they can help your customers when you’re unavailable for whatever reason.

Live receptionists can do more than just direct calls, too; our expert agents at PATLive, for example, can help you by answering basic client questions about your business, setting up appointments on your calendar, taking lead information, and even taking payments or setting up event registration over the phone. All this can happen without anyone needing to set foot in your office.

1. They’ll Improve Your Productivity

Phones ringing off the hook can be draining, and make you feel like you’ve got too much on your plate at any one time.

They’re also distracting to the point that they can start taking a big hit on your productivity. A recent study found that even receiving a cell phone notification had the potential to severely impact productivity, so imagine the toll trying to get to all those ringing phones is taking.

It only takes a three second distraction to impact your productivity, after all, and the amount of time it takes to notice the phone is ringing and even consciously decide whether or not to answer can send you off track.

Live receptionists can solve this problem. You don’t have to worry about running towards that phone; they’ll answer the call if you can’t. Go ahead and give your undivided attention to whatever it is that you’re working on, even if it’s a client call that you’re already on!

2. They’re 24/7, 365 Days a Year So You Don’t Have to Be

Live receptionists come through answering services, meaning that you have an entire team of agents ready to take on those incoming calls for your business. As a result, you’ve got more than just a single team member pulling their weight, and you get the benefit of more agents to answer those calls at all hours of the day.

And when we say all hours, we mean it. Live receptionists here at PATLive will answer your calls during those graveyard shift hours, happily resolving customer issues at 4AM if needed. They’re available 24/7, 365 days a year, so you never have to worry about missing a single phone call. Each one will be answered by our team members (who have each received a minimum of 80 hours of training), so you can go ahead and take the evening off to kick back and relax. Don’t worry; if it’s something we can’t resolve and that needs your urgent attention, we’ll call you.

More agents available to help your customers whenever they decide to call means that you’re never missing a single opportunity. This means more sales, more revenue, and some very, very happy customers in the mix.  

3. They Can Take Simple Tasks Off Your Hands

Speaking from experience, business owners often take on a lot and end up getting strapped doing a lot of administrative work that sucks up a lot of time.

Live receptionists can help with that, too, improving your productivity significantly yet again. Don’t worry about taking calls only to have someone ask about their order tracking number for the fourth time or to argue about a return policy; we can take care of that for you! Our agents can also act as a barrier, setting up appointment times instead of letting people ambush you constantly when you don’t have the availability, and we can process payments, offer help desk support, and take care of event registration, all over the phone.

You have a lot on your to-do list, so don’t worry about the menial-but-crucial tasks that you can hand off. By letting your live receptionists take care of this work, you can focus on the job you need to be doing, and your customers get near-instant access to someone who can help them with whatever they need. It’s a win-win for everyone.

Conclusion

Live receptionists are effective and an incredible time saver, but it’s also important to point out they’re extremely cost efficient in a number of different ways.

A boost in productivity, after all, typically means more time working, which can directly translate into more revenue.

The ability to convert more leads and process more sales at all hours of every day? An increased likelihood of a positive customer interaction every time? That means more sales, too.

All of these benefits make a live receptionist an easy decision, but it’s particularly appealing when you consider that conventional, in-office receptionists will cost more between training, salary, and benefits, and they’re only available to work so many hours in a day for 5 days per week, meaning less work at a higher cost. This is one area where it’s definitely more effective and more profitable to outsource, making it a powerful and easy choice.

Are you ready to see how a live receptionist can change your workday for the better? Start your free trial with PATLive today!

Source: https://www.patlive.com/blog/3-undeniable-reasons-your-business-needs-a-live-receptionist-now/

Publish Date: May 29, 2019 5:00 AM


2021 Buyers Guide Dialer Solutions

 
1.) 
Acqueon Technologies Inc.

Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.

2.) 
Avyukta Intellicall Consulting Pvt. Ltd.

Dialer CRM VoIP CTI Cloud Solutions
We are a single roofed solution for Dialer / Hosted Dialer / VoIP / CRM and CTI Solutions . With 300+ call center clients in above 9 countries and recent features such as :

Dynamic custom agent crm popup

avatar module

10+ Custom Reports

Cloud Telephony with/out "Host your Trunks" option

and End to End CRM on the cards we are supposed to grow exponentially within the next 6 Months

3.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

4.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

5.) 
ComSys S.A.

CList for Outbound Campaigns Management
CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
(read more)

6.) 
Consilium Software

Consilium UniCampaign™
Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des...
(read more)

7.) 
contactSPACE

contactSPACE
Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time.

Take control, and ensure your team are on-message by designing the perfect agent interface with a drag-n-drop visual WYSWYG editor.

Rotate CLIDs, and auto-wrap certain calls to ensure maximum agent productivity and performance.

8.) 
CTCOMM

Genesys PureConnect
Genesys PureEngage
Tegsoft

9.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.

10.) 
Megacall

Megadialer
With Megadialer you will get a customized call center software. With the creation of personalized questions, surveys and sales script you will have the information you need from your customers quickly and efficiently. Improve the performance of your agents with a 100% online contact center, real-time analytics and predictive dialer to optimize the time between one call and another.

All rates include:
Instant Call Reports
On-Demand Recording
Call Supervisor
Call Layout after Completion
Your Own Caller ID
Call Monitor
Automatic Re-Calls
Automatic sending of Mails
Incoming Call Management
Real-time Activity Panels
Call Lists for Agents
Different Levels of Administration

11.) 
Noetica

SmartBound™
Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.

12.) 
Nuxiba Technologies

CenterWare
Discover Nuxiba's all-in-one dialer solutions. Either predictive or automatic, our software adapts to your business needs with a powerful and easy-to-use system. We offer TCPA compliance options, so you never have to worry about issues with the law and PCI Data Security so you can protect your cardholder's data information during every call.

Stop worrying about technicalities and focus on the most valuable aspect: giving the best service and customer experience with our intuitive features. All of our features and modules are fully adaptable to any business needs.

Obtain the benefits of using software fully tailored to your business, start saving money, and boosting your productivity.

13.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.

14.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!

15.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time.

The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t...
(read more)

16.) 
Tru29 Outsource Solutions Inc.

Custom Outsourced Solutions
Tru29 Solutions tailor fits a dialer solution that will truly suit your needs.

17.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 



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