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Customer Service Week: How to Celebrate in 2019 - PATLive - ContactCenterWorld.com Blog

Customer Service Week: How to Celebrate in 2019

Customer Service Week is a nationally recognized event celebrated annually on the first full week in October. If you’re wondering why anyone would ever want to celebrate customer service for a day, let alone an entire week, here’s why.

At PATLive, we celebrate Customer Service Week to remind our live receptionists what an integral role they play in our business. Customer Service Week was established as a way for organizations to place a strong emphasis on the importance of support staff and stellar service. The Customer Service Group, originators of this event, recommend using the week to…

  • Boost morale, motivation and teamwork.
  • Reward your frontline representatives.
  • Raise company-wide awareness of the importance of customer service.
  • Thank other departments for their support.
  • Remind customers of your commitment to customer satisfaction.

This year’s theme is “The Magic of Service, recognizing that good service is magical. It can turn an unhappy customer into a satisfied long term customer. It can turn an occasional customer into a repeat customer. And it can turn any customer into your biggest fan and advocate.”


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Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

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Need some inspiration for how to celebrate your customer service team? Here are some unique ways to recognize your team for Customer Service Week 2019:

Two Words - Free Food

Free food is a guaranteed crowd-pleaser, every time. Treat your CSRs to breakfast or a catered lunch. Set up a taco bar, bring around an ice cream cart, or even call in a food truck.

Show Your Appreciation in Writing

Nothing beats a handwritten note or card for getting a message across. Delivering handwritten cards to your CSRs from leadership is a great way to show your appreciation.

Have Fun with Themes

Hosting themed days with games and relevant outfits is a fun way to keep it festive. This year’s theme is “The Magic of Service”. Get creative!

Give Back

Studies show that employees stay longer with organizations that care about their community. Organize a charitable activity or service day for your team.

Show Them Off

Your CSRs aren’t always the center of attention. Feature them on your social media channels to recognize their hard work and dedication.

Source: https://www.patlive.com/blog/customer-service-week/

Publish Date: October 1, 2019 5:00 AM


2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 



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