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4 Types of Small Business Technology That’s Not As Scary As It Sounds - PATLive - ContactCenterWorld.com Blog

4 Types of Small Business Technology That’s Not As Scary As It Sounds

Technology is evolving at a break-neck speed, with new developments coming out faster than most of us can keep up with them. This can be overwhelming for anyone, but especially for business owners and managers who are trying to keep up with changes in their business, their market, and their industry on top of everything else. 

And then, even if you know of the technology, it can be overwhelming to know how to implement it and whether or not you actually need it. Some of it can even be downright intimidating, if not a little scary. 


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There are some tools out there that small businesses really don’t need, but there are a few that you should absolutely invest in, even if they sound a little intimidating. These are the four not-as-scary-as-they-sound technologies that you should consider implementing right away. 

1. Intrusion Detection & Prevention Software  

Intrusion detection and prevention software (IDS/IPS) is a fail-safe that’s designed to block unwanted traffic from entering your network. This sounds like a standard firewall at a first glance, but it works differently and slightly more thoroughly.

Firewalls (which many businesses are familiar with and already have up and running), work by reviewing packet header information to determine whether or not to allow access to the network. IDS/IPS software, however, will examine the full contents of every packet before it’s allowed entry into the network. It looks at more information and is thus able to sometimes catch more unwanted traffic before it comes into the network. And if someone does try to get in, you’ll get an alert.

You can choose from host-based intrusion detection systems (which examine what’s happening on a computer on your network) or network-based intrusion systems (which look at the traffic on the network). It’s crucial to always choose network-based software, as it can see more and assess threats to the network overall. You can see a few great options here. 

2. VPNs 

Virtual Private Networks- more commonly known as VPNs- allow you to connect your device (including desktops and mobile devices) to the internet by connecting with a server in a different area. 

This server can even be in a different country, masking where you are and making it harder for someone to break into your network. You can browse anonymously, and your online traffic will be encrypted, making it harder for you to be hacked. 

While this sounds complicated, it’s not; all you need to do is set it up with the right software, and you’ll be good to go. 

When you’re choosing a VPN for your business, make sure you’re choosing a commercial provider so that your entire staff can join in. You can find specific suggestions for software in this post from Computerworld.

3. Encryption Software 

Hopefully, your anti-virus software and firewalls will be doing their job, and no one will get into your system. Even if you’re using the best tech in those areas possible, you still need to be using encryption tools to protect your data.

Encryption works to protect your data by essentially scrambling it while it’s traveling from one digital location to another or even being stored. Only the intended recipients are able to see the information in its unscrambled version.

This protects all your company’s valuable data, whether someone hacks into an email or swipes a team member’s laptop and tries to download files from it while locked. 

Encryption sounds intimidating, but it’s actually easy to use. Most messaging systems like Signal already used standard encryption, and you can use software to protect your systems and your hardware. Some options are even free, and you can see a list of some of the best tools here

4. Password Safes 

Password safes work by storing your passwords, encrypted, so that you’re able to quickly log in on your devices. 

The thought of storing all of your company passwords- and your employee’s passwords- into a single program can sound downright terrifying, and not because it’s complex or intimidating to set up. The thought of “what if it gets hacked” is justifiably one that could make people think twice.

Ultimately, though, these tools will make your system more secure, especially once you consider that you should be using strong, diverse passwords for each specific login. These can be complicated and difficult to remember, so password safes will store them on the local computer and encrypt them securely. It’s fast to log in, and you only need to know the master password or select the right keyfile in order to get into the system you’re trying to access. 

When choosing a password safe, it’s particularly important to choose one that’s reliable, high quality, and currently supported. This list contains 2019’s most recommended options. 

Oh, and if you really want to find out how strong those passwords are? You can use a password sniffing software like John the Ripper to see how easily they could be hacked. 

 

Sometimes, using tools that gain access to our systems (or even hold the passwords to get into our systems) can be downright terrifying to trust. Wondering about using a non-secure server or software that could somehow corrupt key data sounds scary, but using high-quality, well-recommended versions of tools on this list will help protect your business from serious security threats. Some options are free, and many are designed for small business and commercial use, meaning that they’ll be affordable and can scale with you as you grow.

Source: https://www.patlive.com/blog/4-small-business-technology/

Publish Date: August 13, 2019 5:00 AM


2021 Buyers Guide Customer Relationship Management

 
1.) 
Alliance Infotech Pvt Ltd

alliance Infotech (P) Ltd. is an ISO 9001:2008 certified company and OEM having more than a decade of experience in CRM and Computer Telephony (CT) software solutions. Our CT products are sold in Telecom, Police, Media, Bank, Corporate, Defense and Contact-Centers. We have established technical relationship with leading component providers as a Digium Select partner, Sangoma, Microsoft Certified Partner and Dialogic amongst others.

2.) 
Alycom Business Solutions

CRM Solutions, Digital Marketing, Business Management Consultancy, HubSpot CRM, SugarCRM, Goldmine CRM
Since 2000, we help businesses to grow and increase revenues. We are a certified CRM solutions provider and digital marketing agency that align and automate your marketing and sales efforts to connect with ideal customers and make customers for life.

We strive every day to learn, improve, and grow in our ability to bring practical, efficient, state of the art, and affordable solutions for our customers. We use latest technologies to improve your business's marketing, sales, and customer relationship management.

We are looking forward to serving you with our knowledge, expertise, and experience, so you and your team may benefit by closing more sales, providing exceptional service to and retaining customers for life.

3.) 
Cloudyflex

Zoho CRM Suite
Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs :
- Multi Channel Lead Management
- Sales Force Automation
- Quotation & Order Management
- Full 'Lead to Order' process
- After Sales Services
- Social Media Management
- Mass E-mailing & Marketing Automation

& several other capabilities

4.) 
Commence Corporation

Commence CRM
Comprehensive solution for automating sales, marketing, customer service ticketing and project management.

5.) 
eGain Corporation

eGain Solve™
eGain Solve™ is the industry’s leading cloud solution for omnichannel customer service and engagement. As the industry’s only unified customer engagement and knowledge management software suite, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. The suite consists of modular, best-of-breed applications built on a unique customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.

6.) 
FinCRM

FinCRM - CRM Software
FinCRM holds expertise in providing Customer Relationship Management (CRM) software and Full Stack Office Management solutions. The company possesses prowess in developing tailored CRM software solutions with integration of advanced features to empower your workforce and lead to the pathway of lucrative business opportunities. It also offers CRM integrated Office Management Software to streamline your internal operations, improve marketing proficiency, and upsurge productivity.

FinCRM is developed to serve several industries, including insurance, bank, NBFC, education, e-commerce, auto dealership, and more. The software is developed in such a way that any industry player can customize it...
(read more)

7.) 
MFE International

Creatio(formerly bpm'online) Process-driven unified CRM
Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software.
A new process-driven CRM and not the traditional CRM type.

8.) 
NetHunt CRM

NetHunt CRM
NetHunt CRM blends entirely with Gmail, placing the full-featured CRM right next to your emails. Everything you need is now available in Gmail inbox: customer profiles, deals and opportunities, data filters and views, team collaboration, email tracking, bulk email campaigns, and much more! Simple setup process, intuitive UI, and personal guidance of customer success allow quick integration.

Core Functionality:
- one-click lead capturing;
- pipeline and deals stage management;
- unmatched integration with G Suite apps;
- integration with Linkedin and other apps via Zapier;
- automated contact sync;
- bulk email campaigns, open and clicks tracking;
- dashboard, performance reporting, and tasks;
- full customisation.

9.) 
Noetica

Synthesys™
A complete contact centre technology offering including a flexible and highly configurable CRM solution which can be multi-tenanted, relational and visually configured. CRM entities are fully embedded in a sophisticated dynamic call scripting drag & drop solution which allows for complex process flows and integration to external systems for the delivery of an integrated intelligent agent desktop solution. The solution can be integrated to telephony for both inbound and outbound using the Noetica Voice Platform which is a fully featured contact centre telephony platform.

10.) 
Notoriety Group

Customer Relationship Management
We Offer a great service level to outsourcers, our teams are focus to provide an added value to end clients and our partners.
we provide services with excellence. Our customer centricity is our secret to always deliver a great customer experience.
NOTORIETY is your power to grow and thrive

11.) 
Vads

Customer Relationship Management enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

CRM is a hybrid business solution that can increase sales and marketing efficiency many other key customer relationship matters. CRM platform enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

Benefits :
- Help to see 360 degrees of customer view perspective
- Analysis to measure performance and gain new target and business insight
- Tracking and scheduling are centralized in one database
- Help to stay abreast and stay close each other, increase productivity.

12.) 
TrendzAct

Trendzact CRM
Trendzact’s CRM case management platform specializes in contact engagement centers with complex workflows or integrations. Our features, full customization, scalability, native on-demand AI and flat-fee pricing sets us apart from the competition.
 



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