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PATLive Listed as a Top Answering Service on Clutch B2B Review Site - PATLive - ContactCenterWorld.com Blog

PATLive Listed as a Top Answering Service on Clutch B2B Review Site

Customer service is the cornerstone of a positive relationship between a business and their clients. If a customer does not feel valued by a business or service provider it can damage the relationship to the point where they may cut ties entirely. But it can be difficult to maintain these quality client relationships, with potential issues popping up around the clock and complex questions demanding thorough answers. At PATLive, we are proud to ensure that our clients are not alone in their efforts to provide customers with the 24/7 care and attention they deserve.

While we help our clients build positive relationships with their customers, we also wanted to get a better feeling of how we were doing for our own clients. For this, we turned to Clutch, a platform for companies to post reviews of their B2B service suppliers. Since first being listed on Clutch in January 2019 (a short 5 months ago), we are proud to note that PATLive has already been listed on their directory of the top answering services in the world, as well as their Leaders’ Matrix for both answering services and live virtual receptionist services.


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Aside from the quality of our work, our verified client reviews are what earned us one of the top spots on Clutch. We already have seven verified client reviews, earning us a rating of 4.9 out of 5 stars. The structure of these client interviews includes questions about cost, satisfaction, and what specifically impressed the client about our services. When asked what they found impressive about PATLive, one client responded:

“PATLive has improved my workload, and the amount of time they’ve freed up is invaluable. They’ve improved the quality of my calls and I’ve picked up extra listings and transactions with their help.”

It’s our goal to bring not only care and attention, but our expertise to each and every call that clients send our way. We are looking forward to growing our presence on the Clutch platform and learning from our clients’ feedback.

In addition to our presence on Clutch, we are featured on their sister-site, The Manifest. The Manifest is a resource for businesses to identify and address their challenges, providing industry insights and how-to guides. Our inclusion on their list of the top voice services companies helps solidify our reputation as a trusted partner. We have also expanded our presence to Visual Objects, a platform for firms to share their work with prospective clients. It is important to match praise with substance, and we hope that the quality of our work will speak for itself.

Thank you to all of our clients! We love the work that we do, and we are so grateful for the people we have had the opportunity to work alongside. If you have worked with us and want to talk about it, feel free to leave a review, and if you are interested in learning more about an answering service, contact us any time.

Source: https://www.patlive.com/blog/patlive-listed-as-a-top-answering-service-on-clutch-b2b-review-site/

Publish Date: June 12, 2019 5:00 AM


2021 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

4.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

5.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

6.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

7.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

8.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.

9.) 
Synthetix

Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.

Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.

Internally, the centralised knowledge base equips your employees with all the knowledge they require to assist customers, enhancing not only the way agents work, but the impact on CSAT.

Knowledge can be seamlessly integrated with your customer service tools to ensure complete coherence of information, even when it's updated.
 



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