Customer service is the cornerstone of a positive relationship between a business and their clients. If a customer does not feel valued by a business or service provider it can damage the relationship to the point where they may cut ties entirely. But it can be difficult to maintain these quality client relationships, with potential issues popping up around the clock and complex questions demanding thorough answers. At PATLive, we are proud to ensure that our clients are not alone in their efforts to provide customers with the 24/7 care and attention they deserve.
While we help our clients build positive relationships with their customers, we also wanted to get a better feeling of how we were doing for our own clients. For this, we turned to Clutch, a platform for companies to post reviews of their B2B service suppliers. Since first being listed on Clutch in January 2019 (a short 5 months ago), we are proud to note that PATLive has already been listed on their directory of the top answering services in the world, as well as their Leaders’ Matrix for both answering services and live virtual receptionist services.
Aside from the quality of our work, our verified client reviews are what earned us one of the top spots on Clutch. We already have seven verified client reviews, earning us a rating of 4.9 out of 5 stars. The structure of these client interviews includes questions about cost, satisfaction, and what specifically impressed the client about our services. When asked what they found impressive about PATLive, one client responded:
It’s our goal to bring not only care and attention, but our expertise to each and every call that clients send our way. We are looking forward to growing our presence on the Clutch platform and learning from our clients’ feedback.
In addition to our presence on Clutch, we are featured on their sister-site, The Manifest. The Manifest is a resource for businesses to identify and address their challenges, providing industry insights and how-to guides. Our inclusion on their list of the top voice services companies helps solidify our reputation as a trusted partner. We have also expanded our presence to Visual Objects, a platform for firms to share their work with prospective clients. It is important to match praise with substance, and we hope that the quality of our work will speak for itself.
Thank you to all of our clients! We love the work that we do, and we are so grateful for the people we have had the opportunity to work alongside. If you have worked with us and want to talk about it, feel free to leave a review, and if you are interested in learning more about an answering service, contact us any time.
Publish Date: June 12, 2019 5:00 AM
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
|2.)||Computer Data Services, LLC|
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.
- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.
Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511
MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
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