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How to Protect Your Business Against Robocalls - PATLive - ContactCenterWorld.com Blog

How to Protect Your Business Against Robocalls

An enormous volume of incoming calls is just part of the deal when you’re running a growing business, even if the business is in relatively early stages. Potential leads, vendors, and customers alike are all calling to ask about everything from return policies to order tracking to appointment booking.

These calls can take up a big chunk of time, but they’re productive and an important part of being in business. Robocalls, on the other hand, do nothing but waste your time and could potentially even put you at risk. Many, after all, are fraudulent and scam-based, trying to collect credit card or personal information that they can then use or sell to the highest bidder. 

Tired of robocalls putting a damper on your day? Here’s what you can do to protect your time and your business today. 


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1. Know What They Look Like 

More organizations than ever before are using automated call services to reach out to customers. Discover, for example, used an automated system to reach out and ask cardholders about flagged transactions. This can make identifying legitimate robocalls a little more difficult, because the good guys are using recorded messages, too.

Fortunately, there are two effective ways you can typically identify a potentially fraudulent robocaller right off the bat:

  • They don’t identify themselves right away. Most reputable organizations start automated and non-automated calls by saying who they’re with and what they want. If a call doesn’t do that, there’s a chance it could be fraudulent. 
  • They ask for identifying information. They ask for your credit card number or personal address or social security number. Some pretend to be organizations like banks or the IRS in attempt to startle people, but none of these organizations ever ask for secure information over the phone. Never provide it unless you’ve called them over a secure and verified line.

Most robocallers try to engage in phishing, pretending to call as part of a reputation business or organization in attempt to trick the person into sharing confidential or identifying information. This can be used for identity fraud or in an attempt to steal bank, credit card, or other sensitive information. Keep in mind that all reputable organizations will not ask for your social security number, credit card number, or any other sensitive info over the phone, particularly if they’ve called you.

Even if the phone number looks like it might be ok, don’t trust it on that alone. Many robocallers using a scam called “spoofing” to try to mimic the numbers organizations may call from to trick the person on the other end of the line. It’s common, for example, for scammers to do this using 202 area codes when pretending to be the IRS. 

2. Sign Up for the “Do Not Call” List 

Ultimately, most robocallers don’t exactly play by the rules, especially if they’re up to no good. That being said, you can still cut down on some of the calls by signing up for the FTC’s “Do Not Call” list. It prohibits telemarketers from calling your business, so go ahead and add all of your business lines to the list to cover your basis. It won’t eliminate all calls, but it will help reduce some of them. 

Signing up for the Do Not Call list is free, and it can be done at any point here

3. Never Interact With A Robocall Except to Hang Up 

Sometimes, robocallers will call you and ask you to say your name, choose from an automated message, or to call them back so that some next step can be taken. Whether this is to grant you a free supposed-loan or to give you more information on some overdue account, it doesn’t matter; never interact with the calls and never call the numbers back. If you do, you’ll end up with more people calling you.

The only interaction that you should ever take with a robocall is to hang up, and ideally, the sooner the better. 

4. Consider Using Call-Blocking Services & Apps 

Robocallers are nothing new, and just like there are tools to block ads and pop-ups online, there are now services that can prevent some of the robocallers from coming through and causing your phone to ring.

Some cell phone providers offer call-blocking services from suspected telemarketers and scammers, including Verizon, T-mobile, and AT&T. Some are free, and some may require payment, though it’s typically a low cost. 

There are also third-party services that you can use for this purpose. Apps like TrueCaller, Call Blocker, and Calls Blacklist are all good options, with the former two offering caller lookup features and the latter featuring a blocking schedule. If you’re getting repeat calls from common numbers, these apps will help. 

5. Never Give Up Secure Information 

Robocallers aren’t like hackers; they need you to give them the information they want, they can’t just take it. The easiest way to protect your business from them, therefore, is to just never hand over that information. No reputable organization will call you and ask for secure information over the phone.

If you have doubts, you can always hang up, look up the business you are familiar with online, and call them directly from the verified number that you find listed publicly. This reduces the likelihood of scams. If it’s a bank or credit card you need to reach, call the number on the back of your card or on your bank statements; they can transfer your call as necessary. 


Robocallers are easy to dismiss as a threat, but the reality is that many are getting smarter and more cunning, and plenty have tricked smart, hardworking business owners. At PATLive, our agents are actually trained to quickly recognize robocallers and shut them down so they don’t pose a risk to your business, protecting you along the way. Make sure that you stay up to date on any new scams that may be floating around, and play it close to the chest with secure information; only give it out on your terms, and not when someone calls to ask.

Source: https://www.patlive.com/blog/how-to-protect-your-business-against-robocalls/

Publish Date: July 8, 2019 5:00 AM


2021 Buyers Guide Dialer Solutions

 
1.) 
Acqueon Technologies Inc.

Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.

2.) 
Avyukta Intellicall Consulting Pvt. Ltd.

Dialer CRM VoIP CTI Cloud Solutions
We are a single roofed solution for Dialer / Hosted Dialer / VoIP / CRM and CTI Solutions . With 300+ call center clients in above 9 countries and recent features such as :

Dynamic custom agent crm popup

avatar module

10+ Custom Reports

Cloud Telephony with/out "Host your Trunks" option

and End to End CRM on the cards we are supposed to grow exponentially within the next 6 Months

3.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

4.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

5.) 
ComSys S.A.

CList for Outbound Campaigns Management
CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
(read more)

6.) 
Consilium Software

Consilium UniCampaign™
Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des...
(read more)

7.) 
contactSPACE

contactSPACE
Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time.

Take control, and ensure your team are on-message by designing the perfect agent interface with a drag-n-drop visual WYSWYG editor.

Rotate CLIDs, and auto-wrap certain calls to ensure maximum agent productivity and performance.

8.) 
CTCOMM

Genesys PureConnect
Genesys PureEngage
Tegsoft

9.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.

10.) 
Megacall

Megadialer
With Megadialer you will get a customized call center software. With the creation of personalized questions, surveys and sales script you will have the information you need from your customers quickly and efficiently. Improve the performance of your agents with a 100% online contact center, real-time analytics and predictive dialer to optimize the time between one call and another.

All rates include:
Instant Call Reports
On-Demand Recording
Call Supervisor
Call Layout after Completion
Your Own Caller ID
Call Monitor
Automatic Re-Calls
Automatic sending of Mails
Incoming Call Management
Real-time Activity Panels
Call Lists for Agents
Different Levels of Administration

11.) 
Noetica

SmartBound™
Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.

12.) 
Nuxiba Technologies

CenterWare
Discover Nuxiba's all-in-one dialer solutions. Either predictive or automatic, our software adapts to your business needs with a powerful and easy-to-use system. We offer TCPA compliance options, so you never have to worry about issues with the law and PCI Data Security so you can protect your cardholder's data information during every call.

Stop worrying about technicalities and focus on the most valuable aspect: giving the best service and customer experience with our intuitive features. All of our features and modules are fully adaptable to any business needs.

Obtain the benefits of using software fully tailored to your business, start saving money, and boosting your productivity.

13.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.

14.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!

15.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time.

The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t...
(read more)

16.) 
Tru29 Outsource Solutions Inc.

Custom Outsourced Solutions
Tru29 Solutions tailor fits a dialer solution that will truly suit your needs.

17.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 



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