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How Live Virtual Receptionist Service Can Help Grow Your Business - PATLive - ContactCenterWorld.com Blog

How Live Virtual Receptionist Service Can Help Grow Your Business

Many businesses will want to scale at some point. While scaling can lead to growing pains, it can also lead to more profit and overall stability for the company itself, both of which are incredible incentives to do so.

Growing a business, of course, isn’t necessarily an easy task; if it was, more companies would be rapidly expanding, with empires popping up all around us as if they were Starbucks. Though it isn’t easy, however, there’s some good news: There are plenty of tools that can help, especially if you’re leveraging them correctly.

Live virtual receptionist services are one of those tools, and in this post, we’re going to look at how virtual receptionists can help you grow your business effectively.

What Are Live Virtual Receptionists? 

Live virtual receptionists are real people (not chatbots) that are available to answer calls going into your business, handling them as an in-office receptionist would, but they’re not physically in your office. 


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High quality answering services like PATLive will have a contact center full of talented, experienced, and highly-trained customer service experts who will be available to take on the calls coming to your business, and they’re capable of doing more than just answering a call and sharing your business’s working hours; they can process payments, book appointments, and more. 

How Live Virtual Receptionists Can Help Grow Your Business 

Wondering exactly how hiring a virtual receptionist service can help you grow your business? Take a look at these four clear benefits, and see if they line up with your business’s current or future needs. 

You Never Risk Missing a Potential Customer 

If you’ve got an in-office receptionist (or if you’re handling all your calls yourself), chances are good that you want to shut down during your off-hours so you can get some rest and enjoy your time away. 

That’s hard to do if no one is answering the incoming calls that inevitably stream in during the off-hours, holidays, and busiest times of the year. 

Live virtual receptionist services, however, are the perfect solution. The receptionists available 24/7, 365 days a year. You’ll never miss a single client call, and you won’t have to pay exorbitant holiday pay or overtime fees. 

Keep in mind that if most leads call and you don’t answer, they’re unlikely to leave a voicemail and they may never call you back. A live virtual receptionist service will prevent you from missing even a single client, allowing you to grow more rapidly. 

Customer Calls Are Never Rushed 

When you hire a live virtual receptionist service, not only are you ensuring that client calls are never missed, but you’re also guaranteeing that customer calls aren’t rushed, either.

If you have a single in-office receptionist or customer support person trying to tackle every incoming call, there are going to be long wait times, and inevitably someone will be pushed off the phone a little faster because there are so many more calls and tasks to manage. That’s not what you want, because it can prevent your customers from receiving top-tier customer service.

Live virtual receptionist services are happy to spend time on the phone with your customers, chatting to build rapport and helping them with everything from booking appointments and processing payments to registering for events. Customers and potential customers will never be rushed; there are always more virtual receptionists from the contact center who can handle additional calls that come in during the meantime. 

You Aren’t Distracted by Non-Critical Calls 

Productivity is everything when it comes to growing your business. You need to allocate your most valuable resource wisely, and that resource is your time.

Trying to manage calls during the day will prevent you from focusing, and can slow down your entire team. This means that it will take longer to get around to mission-critical tasks that are necessary to grow your business moving forward, keeping you stagnant and stuck. 

You don’t want your productivity to be interrupted, especially when you’re trying to get your creative and problem-solving juices flowing. A live virtual receptionist can handle your incoming calls so that you can put your attention where your business needs it most. 

You Save Money That Can Be Reinvested in Other Areas 

Believe it or not, high-quality answering services like PATLive’s will typically save you money. This happens for the following reasons:

  • It’s more affordable to hire an answering service than to have an in-office receptionist, and you get more coverage with more live VR agents than a single in-office team member could provide.
  • You never miss a call, so you never miss the chance to convert a client.
  • There’s no overtime or holiday pay.
  • We can qualify leads, process orders, set up appointments, take messages, and more, helping you make sales faster. 
  • You can focus more on money-making tasks while we handle the calls, giving you more earning potential.

Once you add up all these benefits, you can save costs in some areas while earning more profit overall. This gives you a major net positive, which you can then reinvest back into your business, enabling growth even further.

Want to get more aggressive about your marketing campaigns so you can reach new audiences and get more clients? You could invest more funds there. Or you could invest in new products or services, or even hire new team members so that you can grow internally. 

Growing businesses can always benefit from funds, so this is a powerful reason in and of itself. 


Live virtual receptionists can be an incredible addition to businesses of all sizes, even though they aren’t an employed team member who works 9-5 in your office. Here at PATLive, our virtual receptionists are highly trained and know exactly how to help your customers just like you would, allowing us to act as an extension of your business to best serve your customers. 

You’ve got enough on your hands trying to grow a business; at least let a virtual receptionist take the phone calls of your plate.

Source: https://www.patlive.com/blog/virtual-receptionist-grow-business/

Publish Date: January 15, 2020 5:00 AM


2021 Buyers Guide Remote Agent Solutions

 
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3Fiftynine

Branches
Making sure agents can work remotely isn’t a problem with Branches. The system shows accurate information, real-time. No fear of missing out on important updates anymore.

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Amtelco

Web Agent
Our Web Agent application is a web browser-based telephone agent interface for the Genesis Intelligent Series (IS) call center platform. The Genesis Web Agent application makes any personal computer a professional telephone agent station.

3.) 
Centrical

Centrical Business Continuity & Remote Work Solutions
Centrical Solutions Help Sustain Business Continuity,
Keep Employees Engaged and Connected During COVID-19
In response to the COVID-19 pandemic, Centrical, provider of the holistic, real-time employee engagement and performance management platform, offers contact centers ways to

Keep calm and keep working remotely.

We offer solutions for business continuity in a crisis that provide effective engagement, communications, and reskilling of employees working from home, among other things. They will let you:

Reduce anxiety and isolation
The times we’re in require an extra effort to communicate and keep everyone connected. With Centrical, you can create an ongoing stream of communica...
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4.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

5.) 
Consilium Software

Consilium UniAgent™ Mobile
As we enter the next stage of the global pandemic, Contact Centers are faced with a new set of challenges to enable their Agents to Work-from-Home without impacting Customer Experience (CX). UniAgent™ Mobile is the ideal solution to enable Work-from-Home Agents using Tablets or Smartphones or PC without any VPN. UniAgent™ Mobile is compatible with Cisco CCE, CCX, PCCE and HCS-CC contact centers (both bridged and nailed connection). UniAgent™ Mobile is available as On-Premises or Cloud Solution which can be hosted in the Private Cloud, or on the Public Cloud (AWS, Microsoft Azure, Google Cloud Platform, etc.). UniAgent™ Mobile can be deployed in conjunction with Cisco Unified Mobile Agent (CU...
(read more)

6.) 
Dalbar Inc.

CXA iCoach
As a leading expert in contact center business practices, DALBAR recognizes the challenge of consistently delivering exceptional customer experiences with the sudden shift to remote teams. Our self-evaluation and coaching solution for remote representatives and virtual contact centers will let you meet these challenges head on. DALBAR's CXA iCoach solution, combines our proprietary criteria and over 40 years of industry research. It allows Contact Center Managers and Quality Teams to continue to improve and provide a better customer experience even when they aren't at a physical location.

7.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS. This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

8.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

9.) 
MattsenKumar LLC

Virtual Contact Center Solutions
Our virtual contact center services help our clients to run their customer support processes (phone, chat, and email) remotely. Our well trained remote agents can help them deliver the best experience for their customers irrespective of the channels. With our data security measures, engaged workforce, and the right reporting tools, our clients are guaranteed with a satisfied customer base.

10.) 
MFE International

Oracle LIVE Experience
Live Experience offers HD voice, video, Screen sharing and annotations for customer mobile users. Agents interacted with users using desktops or mobile. Applications are for Financial Services, Retail, Travel and Hospitality, Digital Services, Utilities, Coporate IT where remote HD video, screen share or annotation is needed for a great customer experience.

11.) 
Nuxiba Technologies

CenterWare
Maintain your business operation from anywhere, even if your agents are at different locations!
Don't let COVID-19 stop you. Use our cloud contact center hosted software and continue your operation.
Monitor active campaigns in our administration module, have your agents receive and dial calls, access reports, have multi-channel interactions, and obtain 24/7 support.

Easy setup and usage, request a quote or schedule a live demo today!


12.) 
Orion Learning Services Inc.

Learning & Development
Learning & Development - For Remote Workers
Learning & Development for Remote Agents, Supervisors, Managers and Administration/Support Staff

Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.

13.) 
Vads

VADS Indonesia Remote Agent Solutions helps your company with various features that can make it easier for you and your company to stay productive, can be accessed anywhere because it uses cloud-based licenses so that it can help you and your business activities run smoothly.The features that keep your company activities running and productive.

14.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 



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