How Live Virtual Receptionist Service Can Help Grow Your Business

Many businesses will want to scale at some point. While scaling can lead to growing pains, it can also lead to more profit and overall stability for the company itself, both of which are incredible incentives to do so.

Growing a business, of course, isn’t necessarily an easy task; if it was, more companies would be rapidly expanding, with empires popping up all around us as if they were Starbucks. Though it isn’t easy, however, there’s some good news: There are plenty of tools that can help, especially if you’re leveraging them correctly.

Live virtual receptionist services are one of those tools, and in this post, we’re going to look at how virtual receptionists can help you grow your business effectively.

What Are Live Virtual Receptionists? 

Live virtual receptionists are real people (not chatbots) that are available to answer calls going into your business, handling them as an in-office receptionist would, but they’re not physically in your office. 

High quality answering services like PATLive will have a contact center full of talented, experienced, and highly-trained customer service experts who will be available to take on the calls coming to your business, and they’re capable of doing more than just answering a call and sharing your business’s working hours; they can process payments, book appointments, and more. 

How Live Virtual Receptionists Can Help Grow Your Business 

Wondering exactly how hiring a virtual receptionist service can help you grow your business? Take a look at these four clear benefits, and see if they line up with your business’s current or future needs. 

You Never Risk Missing a Potential Customer 

If you’ve got an in-office receptionist (or if you’re handling all your calls yourself), chances are good that you want to shut down during your off-hours so you can get some rest and enjoy your time away. 

That’s hard to do if no one is answering the incoming calls that inevitably stream in during the off-hours, holidays, and busiest times of the year. 

Live virtual receptionist services, however, are the perfect solution. The receptionists available 24/7, 365 days a year. You’ll never miss a single client call, and you won’t have to pay exorbitant holiday pay or overtime fees. 

Keep in mind that if most leads call and you don’t answer, they’re unlikely to leave a voicemail and they may never call you back. A live virtual receptionist service will prevent you from missing even a single client, allowing you to grow more rapidly. 

Customer Calls Are Never Rushed 

When you hire a live virtual receptionist service, not only are you ensuring that client calls are never missed, but you’re also guaranteeing that customer calls aren’t rushed, either.

If you have a single in-office receptionist or customer support person trying to tackle every incoming call, there are going to be long wait times, and inevitably someone will be pushed off the phone a little faster because there are so many more calls and tasks to manage. That’s not what you want, because it can prevent your customers from receiving top-tier customer service.

Live virtual receptionist services are happy to spend time on the phone with your customers, chatting to build rapport and helping them with everything from booking appointments and processing payments to registering for events. Customers and potential customers will never be rushed; there are always more virtual receptionists from the contact center who can handle additional calls that come in during the meantime. 

You Aren’t Distracted by Non-Critical Calls 

Productivity is everything when it comes to growing your business. You need to allocate your most valuable resource wisely, and that resource is your time.

Trying to manage calls during the day will prevent you from focusing, and can slow down your entire team. This means that it will take longer to get around to mission-critical tasks that are necessary to grow your business moving forward, keeping you stagnant and stuck. 

You don’t want your productivity to be interrupted, especially when you’re trying to get your creative and problem-solving juices flowing. A live virtual receptionist can handle your incoming calls so that you can put your attention where your business needs it most. 

You Save Money That Can Be Reinvested in Other Areas 

Believe it or not, high-quality answering services like PATLive’s will typically save you money. This happens for the following reasons:

• It’s more affordable to hire an answering service than to have an in-office receptionist, and you get more coverage with more live VR agents than a single in-office team member could provide.
• You never miss a call, so you never miss the chance to convert a client.
• There’s no overtime or holiday pay.
• We can qualify leads, process orders, set up appointments, take messages, and more, helping you make sales faster. 
• You can focus more on money-making tasks while we handle the calls, giving you more earning potential.

Once you add up all these benefits, you can save costs in some areas while earning more profit overall. This gives you a major net positive, which you can then reinvest back into your business, enabling growth even further.

Want to get more aggressive about your marketing campaigns so you can reach new audiences and get more clients? You could invest more funds there. Or you could invest in new products or services, or even hire new team members so that you can grow internally. 

Growing businesses can always benefit from funds, so this is a powerful reason in and of itself. 

Live virtual receptionists can be an incredible addition to businesses of all sizes, even though they aren’t an employed team member who works 9-5 in your office. Here at PATLive, our virtual receptionists are highly trained and know exactly how to help your customers just like you would, allowing us to act as an extension of your business to best serve your customers. 

You’ve got enough on your hands trying to grow a business; at least let a virtual receptionist take the phone calls of your plate.

Source: https://www.patlive.com/blog/virtual-receptionist-grow-business/

2023 Buyers Guide

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1.)

Cloud IT Services GmbH Dialfire Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen. You can see the full list of features here:

2.)

Cloudonix Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.)	Connectica Solutions, LLC PBX On The Cloud We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates. We specialize in the US and Latin American market.

4.)	DiRAD Technologies AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.

5.)	Layer One Technologies Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.

6.)	Lexico Telecom SIP TRUNK PROVIDER We provide competitive SIP trunk services with different level of quality, IVR mailing service, pay per call servise, DID numbers service.

7.)

Megacall VOIP services Stay in contact quickly and easily with your international offices through Megacall. Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget. 📞 Virtual Switchboard 🔌 SIP trunk 🔢 Virtual number 📠 Call Center Solutions

8.)

NetSapiens SNAPsolution Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use. netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc... (read more)Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use. netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a concurrent call basis instead of charging per-seat or per-feature. SNAPsolution, SNAPvantage, and SNAPanalytics give you all the tools to start off strong in the VoIP industry while giving you room to grow efficiently within your means. Why Sessions, Not Seats? The era of the mobile workforce is upon us. In fact, Google recently put out an estimate that 80% of the global workforce is now performing deskless work every day! Unfortunately, when it comes to providing Unified Communications (UC) features to these deskless employees, many systems operators, carriers and service providers are stuck investing in their platforms on a per-seat basis. That limits them to chasing only about 20% of the workforce - those with actual seats and desks. Why not expand your addressable market and open your business model to chase up to 5 times as many clients as you are today? If a majority of the workforce today doesn’t have a desk, does it make sense to purchase the UC solutions you want to sell by the seat? We don’t think so. That’s why we’ve created this report titled Sessions, Not Seats. In it, we’ll show you why finding a UC platform, like our SNAPsolution, that charges for sessions instead of seats is the way to go.

9.)

Nuxiba Technologies CenterWare Build a strong business presence and improve customer relationships! Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics. Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more! Schedule a live demo or request a quote today!

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PRILINK Demarc Network Traffic Monitor A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

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Scopserv Integrated Services ScopTEL IP PBX The ScopTel IP PBX solution is a distributed software application that can be installed on both virtual and physical servers, thus offering a multitude of architectural designs from premise-based servers to a centralized data center (DC) hosted WAN environment. The application is distributed as an ISO which includes the customized Linux operating system

12.)

Televergence Long Distance and Toll Free Specialists for Contact Centers Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms. Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.

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The Phone Number Testing Company Phone Number Testing and Validation Bulk testing and validation of UK Landline and mobile numbers, with a growing list of other coutries where we can test. If you own a large customer or business prospect sales database, our service helps you to quickly and accurately cleanse all the dead records, by identifying all the dead phone numbers. We offer a free no obligation test trial

 

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