Secure payment solution provider, PCI-PAL, are delighted to welcome Oliver Houghton to the growing team.
Oliver joined PCI-PAL in May 2016 to manage the implementation of projects to new and existing customers. Oliver’s contribution to the division as Project Manager will ensure that PCI-PAL clients are receiving the best support and service possible during the set-up process.
Having spent a considerable period in the public sector delivering IT projects and managing IT services, Oliver felt that a career in the Financial Technology sector would be an exciting change of scenery. We are certain that the fast paced world of payment card transactions and security will not disappoint!
We wish Oliver all the best in his new role and look forward to working with him.
Meet the new guy
Name: Oliver Houghton
Hobbies and interests: 5-a-side, travel, music, trading, fishing. Oliver is also a keen DIY-er and has put these skills to excellent use renovating properties as a hobby. We’ll know who to call next time we have a DIY emergency!
Football team: Liverpool FC
Favourite holiday destination: Tenerife – for the sun, sea, sand and cocktails!
Favourite cake flavour: CHOCOLATE!
Connect with Oliver on LinkedIn: Oliver Houghton
PCI-PAL is a product developed by IPPLUS PLC, the AIM listed contact centre technology specialists.
The company incorporates three brands:
IP3 Telecom, a network telecommunications business delivering automated telephony through Interactive Voice Response (IVR), cloud contact centre solutions, and secure payment services (PCI-PAL).
Ansaback, a 24/7 bureau contact centre operation providing an exemplary, discreet service for discerning clients who wish to overflow and outsource certain calls when required.
CallScripter, a software house producing Customer Interaction Management (CIM) software tools for the contact centre market. Currently installed both within the UK in major contact centres and internationally through multi-channel delivery partners.
Publish Date: May 5, 2016 5:00 AM
We’re looking for and experienced Account Manager to work alongside our sales and operations teams to manage key client accounts and provide relationships management support to the sales and operations teams.
OVERALL PURPOSE OF JOB:
The successful candidate will have the opportunity to work with a range of different businesses, many of which are leading UK and international brands. We’re looking for a team player who will be passionate about their role, is hard working and not afraid of a new challenge.
If you’re interested in this position at PCI-PAL, or would like some more information, then please send a cover letter and CV to firstname.lastname@example.org
Publish Date: March 29, 2016 5:00 AM
We’re looking for a Business Development Manager to join our vibrant sales team, with a focus on a key market; SME and mid-range contact centres. The successful candidate will be a team player, determined, hard-working, and experienced in the contact centre and/or telephony space. The successful candidate will have the opportunity to work with a range of different business, many of which are leading UK brands.
OVERALL PURPOSE OF JOB:
If you are interested in this position at PCI-PAL, or would like some more information, then please send a cover letter and CV to email@example.com
Publish Date: February 1, 2016 5:00 AM
Providing a good customer experience is imperative for any company, as it encourages repeat business, establishes you as an authority and leads to positive recommendations.
They say that customers tell between one and four people when they have had a good experience, but can tell as many as eleven if they’ve not received satisfactory service. Although providing a good experience costs time and money, it really does pay to get things right every time.
Here are six ways to make the best impression and ensure your customers go away feeling valued.
1. Establish wants and needs
Your business will struggle to get off the ground if you have no knowledge of what your prospective customers want and expect. While there is no set blueprint for achieving this, one of the best things you can do is put yourself in the customer’s shoes and ask yourself how you would want to be treated.
It is also always good to ask anyone who comes to your premises open questions. These will help you to establish their desires; just be careful not to appear pushy.
2. Build rapport
If a customer likes you and feels you have something in common, then they’ll come back time and again.
Nobody likes a customer service robot, they like people who take an interest in them, and in some cases a bond can be made over something that at first appears irrelevant to the products and services your company provides.
Click Here For More Out PCI-PAL
3. Be receptive even when dealing with awkward enquiries
While the old adage that the customer is always right is far from true, you should take all expressions of dissatisfaction seriously and go the extra mile to reach a resolution. That’s not to say you should roll over and give in when a complaint is unfounded; just try to deal with it in the most personable way possible.
4. Engage with customers online
Social media is important for almost all businesses now, with many people choosing to check out a firm’s profiles before making a decision to work with them or purchase a product.
Sites such as Facebook and Twitter give you the opportunity to not only engage directly with those already drawn to your page, but also to find new audiences by providing informative and interactive content that will be shared and retweeted.
5. Read reviews and respond
Reading reviews is a great way to understand what customers think of your business and where it can improve.
Where people have been harsh, reach out to them and ask what you can do to make their experience better next time. Where you have received a glowing review, send them a thank you and even a reward.
6. Standardise your processes
If things are too complex, people will look elsewhere. A good customer experience is one that is simple and speedy, and if your systems are sluggish or overladen with lengthy forms, then you’re probably losing business to slicker rivals.
Everything from the wording of your literature to your website’s layout should be as simple as possible, without missing any important features.
Publish Date: July 30, 2015 5:00 AM