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PCI-PAL announce new recruit - PCI-PAL - ContactCenterWorld.com Blog

PCI-PAL announce new recruit

Secure payment solution provider, PCI-PAL, are delighted to welcome Oliver Houghton to the growing team.

Oliver joined PCI-PAL in May 2016 to manage the implementation of projects to new and existing customers. Oliver’s contribution to the division as Project Manager will ensure that PCI-PAL clients are receiving the best support and service possible during the set-up process.

Having spent a considerable period in the public sector delivering IT projects and managing IT services, Oliver felt that a career in the Financial Technology sector would be an exciting change of scenery. We are certain that the fast paced world of payment card transactions and security will not disappoint!

We wish Oliver all the best in his new role and look forward to working with him.

Meet the new guy

Name:  Oliver Houghton

Alias:     Ollie

Hobbies and interests: 5-a-side, travel, music, trading, fishing. Oliver is also a keen DIY-er and has put these skills to excellent use renovating properties as a hobby. We’ll know who to call next time we have a DIY emergency!

Football team: Liverpool FC

Favourite holiday destination: Tenerife – for the sun, sea, sand and cocktails!

Favourite cake flavour: CHOCOLATE!

Connect with Oliver on LinkedIn: Oliver Houghton

PCI-PAL is a product developed by IPPLUS PLC, the AIM listed contact centre technology specialists.

The company incorporates three brands:

IP3 Telecom, a network telecommunications business delivering automated telephony through Interactive Voice Response (IVR), cloud contact centre solutions, and secure payment services (PCI-PAL).

Ansaback, a 24/7 bureau contact centre operation providing an exemplary, discreet service for discerning clients who wish to overflow and outsource certain calls when required.

CallScripter, a software house producing Customer Interaction Management (CIM) software tools for the contact centre market. Currently installed both within the UK in major contact centres and internationally through multi-channel delivery partners.

Source: https://www.pci-pal.com/pci-pal-announce-new-recruit/

Publish Date: May 5, 2016 5:00 AM


2021 Buyers Guide Business Continuity

 
1.) 
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CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

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OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

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VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 



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