Secure payment solution provider, PCI-PAL, are delighted to welcome Oliver Houghton to the growing team.
Oliver joined PCI-PAL in May 2016 to manage the implementation of projects to new and existing customers. Oliver’s contribution to the division as Project Manager will ensure that PCI-PAL clients are receiving the best support and service possible during the set-up process.
Having spent a considerable period in the public sector delivering IT projects and managing IT services, Oliver felt that a career in the Financial Technology sector would be an exciting change of scenery. We are certain that the fast paced world of payment card transactions and security will not disappoint!
We wish Oliver all the best in his new role and look forward to working with him.
Meet the new guy
Name: Oliver Houghton
Hobbies and interests: 5-a-side, travel, music, trading, fishing. Oliver is also a keen DIY-er and has put these skills to excellent use renovating properties as a hobby. We’ll know who to call next time we have a DIY emergency!
Football team: Liverpool FC
Favourite holiday destination: Tenerife – for the sun, sea, sand and cocktails!
Favourite cake flavour: CHOCOLATE!
Connect with Oliver on LinkedIn: Oliver Houghton
PCI-PAL is a product developed by IPPLUS PLC, the AIM listed contact centre technology specialists.
The company incorporates three brands:
IP3 Telecom, a network telecommunications business delivering automated telephony through Interactive Voice Response (IVR), cloud contact centre solutions, and secure payment services (PCI-PAL).
Ansaback, a 24/7 bureau contact centre operation providing an exemplary, discreet service for discerning clients who wish to overflow and outsource certain calls when required.
CallScripter, a software house producing Customer Interaction Management (CIM) software tools for the contact centre market. Currently installed both within the UK in major contact centres and internationally through multi-channel delivery partners.
Publish Date: May 5, 2016 5:00 AM
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.
This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
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