Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

Become a Basic Member for free. Click Here

Continue Reading - Pittsburgh Telephone Answering Service - Blog

Continue Reading

As the new year is quickly approaching, now is a good time to refine your strategy for providing the best service to customers who call your company. With many companies turning to professional telephone answering services, there are numerous technologies that can seamlessly integrate these services with your sales and customer relationship management (CRM) systems in real time.

One vehicle that has emerged as a way to accomplish this is the Application Programming Interface (API). APIs allow for the creation of web-based forms that your telephone answering services company can use to communicate with your systems in real time. Using the API system, their agents can see the parts of your company’s systems that you would like them to see and communicate with, without their having access to the administrative portions of your software and systems. It essentially removes the need to train non-employees on your systems and protects the integrity of your systems and data – as well as that of your customers.

Compare Telephone Answering Solutions

Many companies that provide business software solutions also provide APIs – either in cloud or software form. Following are several vendors to consider:

....NOTE - content continues below this message


We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!



  • 3Scale- 3scale provides an Out-of-the-Box Cloud API Management Platform & Infrastructure for companies to securely open, control, manage, operate, and monetize their API to 3rd parties (i.e., developers, business partners, etc.).
  • APIphany- APIphany is a reliable API management platform from which the company can manage any API hosted anywhere on the Internet, regardless of implementation technology.
  • Bridge Software – Bridge is a leader in SaaS partner-driven custom API integration services solely dedicated to solving the SaaS integration needs of small businesses.
  • Emergent One- Emergent One is an API platform that allows you to quickly generate and launch a new API from MySQL or Postgres databases connection.
  • Mashery- Mashery’s API management tools and strategic services help companies connect with customers and partners by extending reach across devices, markets, and the web.
  • Nevatech Sentinet- Nevatech Sentinet is a flexible, lightweight, and scalable API management platform that promotes integration through the use of SOA standards. It has the ability to connect, mediate, and manage interactions between services in the cloud or across the business.
  • Tray – Tray’s platform provides organizations with the ability to sync all data, connect deeply into apps, and integrate into any app using its Universal Connector.
  • SAP Cloud Platform – SAP provides the SAP Cloud Platform Integration Suite, which simplifies integration by connecting people, processes, data, and devices everywhere by allowing people with different skills to leverage a wide variety of integration approaches, intuitive tools, and prepackaged content to achieve results faster and gain business agility via an enterprise-grade cloud integration platform.
  • WebServius- WebServius is a self-service tool that allows the user to for deploy, manage, and monetize datasets using an API. WebServius users can integrate and store data and enable access to the data.
  • Alcatel-Lucent- The Alcatel-Lucent Open API Platform (OAP) is an API Monetization and Optimization software solution for service providers. It enables service providers to convert their data and telecommunication infrastructure into a commercial transaction platform.

About Pittsburgh Telephone Answering Service

Pittsburgh Telephone Answering Service (PTAS) provides live telephone operator and answering services that replace the need for voicemail and increase customer satisfaction. With PTAS on your team, you have professional agents at your constant disposal, acting as your very important virtual personal assistant. At PTAS, we help independent business owners and mobile professionals with small and large businesses with their daily tasks. Missing customer calls can lead to lost revenue from upset customers or for a healthcare professional, it can mean a medical emergency left in the balance. We are able to provide custom solutions that meet the demands of multiple industries.

Contact us today to talk about how we can help you grow your business in 2019 with a call answering solution that integrates seamlessly with your CRM or Sales software.


Publish Date: November 28, 2018 5:00 AM

2020 Buyers Guide Payment Services


CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300

View more from Pittsburgh Telephone Answering Service

Recent Blog Posts:
Pros and Cons of Outsourcing Answering ServicesMarch 7, 2019 5:00 AM
Continue ReadingMarch 7, 2019 5:00 AM
Top Industries Using Call Answering ServicesFebruary 1, 2019 5:00 AM
Continue ReadingNovember 28, 2018 5:00 AM
Plan a Telephone Answering Solution in 2018, Going into 2019November 28, 2018 5:00 AM
Communication is Key: Why Large Companies Miss the Mark at Customer ServiceSeptember 12, 2018 5:00 AM
How do IT, Manufacturing and Retail Businesses Improve Customer Service Efficiency?July 23, 2018 5:00 AM
Benefits of Call Answering Service by Outsourcing to Trained SpecialistsJune 22, 2018 5:00 AM
Spring into Action with Call CleaningApril 24, 2018 5:00 AM
7 Strategies to Increase Answering Service Operational PerformanceMarch 22, 2018 5:00 AM

Industry Champion Award Leaderboard

Submit Event

Upcoming Events

Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

Attending the EXPO is FREE to any member of our association and you can me... Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =