Spring into Action with Call Cleaning - Pittsburgh Telephone Answering Service - ContactCenterWorld.com Blog
Do you have ideas on how to bring about fresh changes to your business now that spring is here? An area that commonly needs a little more attention from business owners is catching up with missed or unanswered calls and emails and finding new ways to keep up with clients and vendors. If your company is being weighed down with missed calls, unanswered voicemails or emails piling up quicker than you can answer them, maybe it’s time to consider a spring cleaning for your business practices. Don’t have the time to do so? Outsourcing call answering services to a call center might be right for your business, whether you’re a construction company, plumber or accounting firm.
Hiring a call center is an easy and effective solution to outsourcing old missed calls and emails as well as organize new calls and emails that come in. Many businesses find that hiring a receptionist who can tackle every call effectively, patiently and correctly is not easy, as receptionists often end up handling additional tasks such as greeting guests and directing visitors. Receptionists also mean wages, benefits and a workspace; instead of spending funds on hiring someone to answer the phone, consider saving money by outsourcing calls to an answering service. No matter how experienced they may be, hiring a new receptionist will also require hours of training for your specific business; training new hires can mean 30 or more hours of paid training time as well as first-time errors. By outsourcing calls, you not only guarantee that your calls will be answered by a trained call-answering specialist, but you will not fall behind in getting back to your clients, vendors, etc. while spending less.
Knowing when to outsource calls to a call center is simple. Is the productivity of your business in any way diminished by an influx of calls or emails? Are your employees bogged down with unanswered calls? Are they often forced to put aside other tasks because of incoming calls? Do you presently have calls, emails or voicemails that have not been returned? If you answered yes to any of those questions then investing in outsourcing calls to an answering service might just be the spring cleaning routine your business needs most to be more successful.
Contact our team at Pittsburgh Telephone Answering Service today to discuss the best approach for a spring cleaning of your business’s calls. Our team of experienced, professional telephone representatives is ready to help you succeed!
Spring into Action with Call Cleaning
- Clean up call answering services by outsourcing to trained specialists
- Improve efficiency by outsourcing message organizing
- Save money by not paying additional salaries, benefits, taxes, and more
- Employees spend an average of 33 hours training new employees
- Virtual receptionists don’t require training
- Save money on equipment and resources such as a phone system, computers, printers, fax machines and more
- Help alleviate unnecessary multi-tasking
- Reduce the risk of unanswered or poorly answered calls
Publish Date: April 24, 2018 5:00 AM
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