Virtually any type of business will benefit from the opportunity to always be in touch with customers by using a call answering service. Some industries, in particular, find the services vital to their success. Here are the top industries that use call answering services and an explanation of how each depends on companies that make sure they never miss a call.
How Answering Services Can Help Your Business Within…
For the medical industry, missing a call may be a life or death matter. Medical professionals use call answering services that are compliant with the Health Insurance Portability and Accountability Act (HIPAA) to handle a variety of important communication tasks depending on the area they practice in:
Nursing Services and Home Healthcare
Home IV Infusions
HVAC and Plumbing Industries
The HVAC and plumbing industries depend on having access to customer calls 24/7, 365 days a year. Here’s how a call answering service can help:
Property Management and Real Estate Industries
Missing calls is not an option for those who want to succeed in the property management and real estate industries. Call answering services provide assistance with:
Both attorneys and court reporters benefit from call answering services:
It is essential that all calls are handled with the highest level of respect, compassion, and urgency in the funeral industry. Call services can help with:
Contractors and Construction Industry
When contractors and others who work in construction miss a call, they likely miss getting business or risk losing what they have. Here’s how call answering services help make certain that doesn’t happen by handling:
Many of the calls that government agencies receive can’t wait to be handled. This is why call answering services support governments by facilitating contact regarding:
Customers contact insurance companies on a regular basis. To handle the call volume, call answering services assist them with:
Disaster Restoration Industry
The urgency of calls related to disaster restoration services is clear, which is why companies in this industry depend on call answering services 24/7 to address:
Constant contact between customers and transportation businesses is the norm. Here’s what call answering services do for them:
Non-Profit and Charities
Over the course of any year, non-profits and charities experience high call numbers multiple times. To make sure that none are lost, they often work with call answering services for help with:
Most of the calls that locksmiths receive are urgent so their call answering services address:
Oil and Gas Industry
Urgent contact from customers is routine in the oil and gas industry, which often relies on call answering services to field:
Professional and Commercial Services
No matter what business you’re in, a call answering service can facilitate:
Pittsburgh Telephone Answering Service is Right for Your Business
Pittsburgh Telephone Answering Service is a virtual receptionist company that provides live telephone answering services that replace the need for voicemail. With us, you have a team of professionals at your constant disposal, acting as your very important virtual personal assistant. We specialize in partnering with independent business owners or mobile professionals with small and large businesses. Missed calls are missed opportunities and can result in lost revenue, dissatisfied customers or a medical emergency left in the balance. PTAS provides a wide array of customized services to meet the demands of multiple industries. Contact us today to find out more about how we can help your business handle your call volume, regardless of the industry.
Publish Date: February 1, 2019 5:00 AM
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.
|2.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.
This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.
|9.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)
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