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Top Industries Using Call Answering Services - Pittsburgh Telephone Answering Service - Blog

Top Industries Using Call Answering Services

Virtually any type of business will benefit from the opportunity to always be in touch with customers by using a call answering service. Some industries, in particular, find the services vital to their success. Here are the top industries that use call answering services and an explanation of how each depends on companies that make sure they never miss a call.

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Medical Industry

For the medical industry, missing a call may be a life or death matter. Medical professionals use call answering services that are compliant with the Health Insurance Portability and Accountability Act (HIPAA) to handle a variety of important communication tasks depending on the area they practice in:


Medical Practices

  • Appointment scheduling and calls to patients reminding them of upcoming appointments
  • Calls to cancel appointments
  • Patient calls asking to speak with doctors
  • Calls from doctors, hospitals and nursing homes
  • Calls from patients or pharmacies regarding prescriptions or lab work
  • Doctor to doctor consultations
  • Calls regarding patients who are deceased
  • Emergency calls after office hours


Nursing Services and Home Healthcare

  • Calls for Individuals
  • Employment inquiries
  • Report-offs from employees
  • Requests for service and referrals from doctors, hospitals, nursing homes or anyone in need of service
  • Inquiries from prospective clients for prices and rates
  • Emergency calls from employees or clients while on assignment
  • Calls from employees regarding their paychecks


Home IV Infusions

  • Service inquiries from patients or their families
  • Calls from medical facilities
  • Calls from patients with equipment problems or medical issues



  • Inquiry calls from potential clients
  • Calls from employees or physicians
  • Employee report-offs
  • Call from facilities referring services



  • Calls from physicians to place prescriptions
  • Requests for refills
  • Calls from medical facilities or from individuals seeking information regarding medications


Medical Equipment

  • General calls inquiring about equipment
  • Emergency calls for equipment
  • Billing inquiries


HVAC and Plumbing Industries

The HVAC and plumbing industries depend on having access to customer calls 24/7, 365 days a year. Here’s how a call answering service can help:

  • Capture all emergency calls
  • Appointment scheduling
  • Inquiries for service
  • Employee report-offs


Property Management and Real Estate Industries

Missing calls is not an option for those who want to succeed in the property management and real estate industries. Call answering services provide assistance with:

  • Calls for Individuals
  • Cancellations of appointments
  • Inquiries about properties that are for sale or rent
  • Calls to view a property again, to put down money or to make an offer on properties that are for sale
  • Calls requesting directions to properties
  • Employee report-offs
  • Calls with offers on rental properties
  • Tenant service calls and complaints
  • After hour emergency calls from tenants
  • Lockouts


Legal Industry

Both attorneys and court reporters benefit from call answering services:


  • After-hours calls for services - existing clients as well as potential clients
  • Appointment scheduling
  • Receptionist service 24/7
  • Court calls
  • Daytime overflow support
  • Call screening to qualify prospective clients


Court Reporters

  • Requests for depositions or transcripts
  • Calls regarding court dates
  • Calls from court videographers
  • Calls from lawyers, courts and judges


Funeral Directors

It is essential that all calls are handled with the highest level of respect, compassion, and urgency in the funeral industry. Call services can help with:

  • Death Calls
  • Calls regarding obituaries
  • Miscellaneous calls regarding copies of death certificates, insurance papers, payment of bills, and advance arrangements
  • Contact information for flowers and cemetery services
  • Call asking for directions
  • Contacting grief counselors on behalf of the families
  • Calls regarding products and services


Contractors and Construction Industry

When contractors and others who work in construction miss a call, they likely miss getting business or risk losing what they have. Here’s how call answering services help make certain that doesn’t happen by handling:

  • Sales calls
  • Requests for emergency service
  • Calls from insurance companies
  • Calls from other contractors


Government Agencies

Many of the calls that government agencies receive can’t wait to be handled. This is why call answering services support governments by facilitating contact regarding:

  • Utilities (water, electric, etc.)
  • Traffic signals and road signs
  • IT and related infrastructure
  • Road infrastructure (snow plowing, etc.)
  • Building management/courthouses
  • Board of Health inquiries or complaints


Insurance Industry

Customers contact insurance companies on a regular basis. To handle the call volume, call answering services assist them with:

  • Calls for Individuals
  • General Inquiries or quote requests
  • Calls regarding claims
  • Auto insurance calls regarding the transfer of cars or getting a new car or adding cars
  • Employee report offs
  • Policy modifications


Disaster Restoration Industry

The urgency of calls related to disaster restoration services is clear, which is why companies in this industry depend on call answering services 24/7 to address:

  • Requests for emergency board-ups
  • Calls from insurance companies with referrals
  • Calls regarding water extraction
  • Calls regarding mold remediation
  • Calls regarding smoke damage


Transportation Industry

Constant contact between customers and transportation businesses is the norm. Here’s what call answering services do for them:

  • Assist callers seeking travel and transportation-related information
  • Pick-up locations, times and drop off times
  • Schedules and rate information
  • Limo and taxi service


Non-Profit and Charities

Over the course of any year, non-profits and charities experience high call numbers multiple times. To make sure that none are lost, they often work with call answering services for help with:

  • Calls offering donations
  • Appointment scheduling
  • Help on applications for volunteers
  • Calls requesting information about events
  • Registrations for events



Most of the calls that locksmiths receive are urgent so their call answering services address:

  • Lockouts: car, office or home
  • Lock or key replacement
  • New client information
  • Billing inquiries


Oil and Gas Industry

Urgent contact from customers is routine in the oil and gas industry, which often relies on call answering services to field:

  • 24/7 service inquiries
  • Emergency calls
  • Rental requests


Professional and Commercial Services

No matter what business you’re in, a call answering service can facilitate:

  • Customer service calls
  • Sales calls
  • Prospective client inquiries
  • Calls for Individuals
  • Billing questions
  • Calls for parts
  • After-hours emergency service


Pittsburgh Telephone Answering Service is Right for Your Business

Pittsburgh Telephone Answering Service is a virtual receptionist company that provides live telephone answering services that replace the need for voicemail. With us, you have a team of professionals at your constant disposal, acting as your very important virtual personal assistant. We specialize in partnering with independent business owners or mobile professionals with small and large businesses. Missed calls are missed opportunities and can result in lost revenue, dissatisfied customers or a medical emergency left in the balance. PTAS provides a wide array of customized services to meet the demands of multiple industries. Contact us today to find out more about how we can help your business handle your call volume, regardless of the industry.


Publish Date: February 1, 2019 5:00 AM

2021 Buyers Guide Computer Telephony Integration

AMC Technology

DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.

Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)

IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.


CRM integration
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.


NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.


What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)

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