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Benefits of Call Answering Service by Outsourcing to Trained Specialists - Pittsburgh Telephone Answering Service - ContactCenterWorld.com Blog

Benefits of Call Answering Service by Outsourcing to Trained Specialists

An area that commonly needs a little more attention from business owners is catching up with missed or unanswered calls and emails and finding new ways to keep up with clients and vendors. If your company is being weighed down with missed calls, unanswered voicemails or emails piling up quicker than you can answer them, maybe it’s time to consider a spring cleaning for your call answering services. Don’t have the time to do so? Outsourcing call answering services to a call center might be right for your business, whether you’re a construction company, plumber or accounting firm.

Hiring a call center is an easy and effective solution to outsourcing old missed calls and emails as well organize new calls and emails that come in. Many businesses find that hiring a receptionist who can tackle every call effectively, patiently and correctly is not easy, as receptionists often end up handling additional tasks such as greeting guests and directing visitors. Receptionists also mean wages, benefits and a workspace; businesses typically spend tens of thousands of dollars on hiring someone to answer the phone, save and outsource! No matter how experienced they may be, hiring a new receptionist will also require hours of training for your specific business; training new hires can mean 30 or more hours of paid training time as well as first-time errors. By outsourcing calls, you not only guarantee that your calls will be answered by a trained call-answering specialist, but you will not fall behind in getting back to your clients, vendors, etc. while spending less.


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Knowing when to outsource your calls to a call center is simple. Is the productivity of your business in any way diminished by an influx of calls or emails? Are your employees bogged down with unanswered calls? Are they often forced to put aside other tasks because of incoming calls? Do you presently have calls, emails or voicemails that have not been returned? If you answered yes to any of those questions then investing in an answering service might just be the spring cleaning routine your business needs most to be more successful.

Contact our team at Pittsburgh Telephone Answering Service today to discuss the best approach for a spring cleaning of your business’s calls. Our team of experienced, professional telephone representatives is ready to help you succeed!

Source: http://www.pittsburghanswering.com/benefits-of-outsourcing-call-answering/

Publish Date: June 22, 2018 5:00 AM


2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 



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