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Marketing Lead Management – How to Leverage an Answering Service for Marketing Campaigns - Pittsburgh Telephone Answering Service - ContactCenterWorld.com Blog

Marketing Lead Management – How to Leverage an Answering Service for Marketing Campaigns

Excellent marketing campaigns result from research, dedication, and a true understanding of a business’s relationship with its audience. However, the fruits of your labor can quickly disappear if your staff cannot keep up with calls, properly screen prospects and clients, or follow up promptly. Part of any good marketing campaign or year-round marketing effort is having a strategy in place to properly handle all of the leads (phone calls) that result from your campaign. Working with a professional answering service company to be sure that you don’t miss any of those calls can make the difference between gaining sales or losing sales.

How can an answering service maximize your marketing campaign?

As your company grows, so will your call volume. As your call volume increases, your ability to turn calls into new customers can become more challenging. Organizing calls based on importance requires a great deal of time and attention dedicated to lead management. A professional answering service is highly experienced in handling an increase in call volume from marketing campaigns whether they are running for a limited time or running indefinitely. An answering service will also know how to prioritize your needs and help you get to the best leads first, giving you an incredible advantage over your competition.

Wouldn’t hiring more staff be cheaper than hiring an answering service?

Hiring an answering service is much more cost-efficient than hiring employees for a few reasons. If you decide to hire new employees to handle your new business, you will have to dedicate time and resources to the hiring and training process. You will also have to offer a salary, benefits, and paid time off. By hiring an answering service, you do not have to spend extra time and money on any of those things. Our experts have years of customer service experience and come ready to work and improve your lead management. Additionally, when you hire employees, you make them a permanent part of your team, even if you do not always need their assistance. By hiring an answering service, you can scale these services up or down, depending on your needs. The best call answering services are designed to run as a seamless part of your marketing operation as you need assistance. Your live operator team can work 365/24/7 and is fully trained per your specifications for call handling and call routing.

Is hiring an answering service worth it?

Yes! Answering services do not just offer help by answering the phone. We offer an incredible variety of services that get to the bottom of what your business needs. We take pride in our ability to get to know the businesses we assist. Our goal is to become familiar with your needs and seamlessly become the first interaction your clients have. Our agents understand how to provide quality customer service and how to maximize the potential of every call they take on your behalf.

What are other benefits to working with an answering service?

Your answering service operators are supported by the most current telephony software and equipment in the industry. This ensures their efficiency in call answering and routing and facilitates their ability to sync with your systems. They can also sell, cross-sell, conduct research, and cold call for you. This sophisticated equipment works in combination with our service’s quality assurance programs, procedures, and implementation. In addition to offering technology that assists with answering and organizing calls, the right answering service can provide you with the analytics that are particularly important to you in a concentrated marketing effort – or even in your day-to-day efforts. From these, you receive key insights into your customer service operations and sales activities. Your marketing campaigns work hard to deliver the sales results your business needs. Ensure their success by using a top-quality, professional answering service to take all of your call overflow so you never miss a customer contact.

Pittsburgh Telephone Answering Service: Your Marketing Calls Experts

Quick increases in call volume should never impede your success. By allowing our team of experts at Pittsburgh Telephone Answering Service to handle your marketing lead management, you can effectively maximize your marketing campaigns. We have a team of professionals at your constant disposal to act as a member of your marketing team. We specialize in assisting independent business owners or mobile professionals with small and large businesses. Our professionals know that missed calls can result in lost revenue and dissatisfied clients so we make sure you are covered with a wide array of answering services customized to meet the demands of your specific business - no matter the industry.

Contact us today to find out more about how we can help your business with its marketing lead management efforts.

Source: https://www.pittsburghanswering.com/blog/marketing-lead-management-how-to-leverage-an-answering-service-for-marketing-campaigns/

Publish Date: March 31, 2021 5:00 AM


2021 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)
PH: (+61) 406 501 368

4.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

5.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

6.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672

7.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)
 



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