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Plan a Telephone Answering Solution in 2018, Going into 2019 - Pittsburgh Telephone Answering Service - ContactCenterWorld.com Blog

Plan a Telephone Answering Solution in 2018, Going into 2019

As the new year is quickly approaching, now is a good time to refine your strategy for providing the best service to customers who call your company. With many companies turning to professional telephone answering services, there are numerous technologies that can seamlessly integrate these services with your sales and customer relationship management (CRM) systems in real time.

One vehicle that has emerged as a way to accomplish this is the Application Programming Interface (API). APIs allow for the creation of web-based forms that your telephone answering services company can use to communicate with your systems in real time. Using the API system, their agents can see the parts of your company’s systems that you would like them to see and communicate with, without their having access to the administrative portions of your software and systems. It essentially removes the need to train non-employees on your systems and protects the integrity of your systems and data – as well as that of your customers.

Compare Telephone Answering Solutions

Many companies that provide business software solutions also provide APIs – either in cloud or software form. Following are several vendors to consider:

  • 3Scale- 3scale provides an Out-of-the-Box Cloud API Management Platform & Infrastructure for companies to securely open, control, manage, operate, and monetize their API to 3rd parties (i.e., developers, business partners, etc.).
  • APIphany- APIphany is a reliable API management platform from which the company can manage any API hosted anywhere on the Internet, regardless of implementation technology.
  • Bridge Software – Bridge is a leader in SaaS partner-driven custom API integration services solely dedicated to solving the SaaS integration needs of small businesses.
  • Emergent One- Emergent One is an API platform that allows you to quickly generate and launch a new API from MySQL or Postgres databases connection.
  • Mashery- Mashery’s API management tools and strategic services help companies connect with customers and partners by extending reach across devices, markets, and the web.
  • Nevatech Sentinet- Nevatech Sentinet is a flexible, lightweight, and scalable API management platform that promotes integration through the use of SOA standards. It has the ability to connect, mediate, and manage interactions between services in the cloud or across the business.
  • Tray – Tray’s platform provides organizations with the ability to sync all data, connect deeply into apps, and integrate into any app using its Universal Connector.
  • SAP Cloud Platform – SAP provides the SAP Cloud Platform Integration Suite, which simplifies integration by connecting people, processes, data, and devices everywhere by allowing people with different skills to leverage a wide variety of integration approaches, intuitive tools, and prepackaged content to achieve results faster and gain business agility via an enterprise-grade cloud integration platform.
  • WebServius- WebServius is a self-service tool that allows the user to for deploy, manage, and monetize datasets using an API. WebServius users can integrate and store data and enable access to the data.
  • Alcatel-Lucent- The Alcatel-Lucent Open API Platform (OAP) is an API Monetization and Optimization software solution for service providers. It enables service providers to convert their data and telecommunication infrastructure into a commercial transaction platform.

About Pittsburgh Telephone Answering Service

Pittsburgh Telephone Answering Service (PTAS) provides live telephone operator and answering services that replace the need for voicemail and increase customer satisfaction. With PTAS on your team, you have professional agents at your constant disposal, acting as your very important virtual personal assistant. At PTAS, we help independent business owners and mobile professionals with small and large businesses with their daily tasks. Missing customer calls can lead to lost revenue from upset customers or for a healthcare professional, it can mean a medical emergency left in the balance. We are able to provide custom solutions that meet the demands of multiple industries.

Contact us today to talk about how we can help you grow your business in 2019 with a call answering solution that integrates seamlessly with your CRM or Sales software.

Source: https://www.pittsburghanswering.com/telephone-answering-solution-2019/

Publish Date: November 28, 2018 5:00 AM


2020 Buyers Guide Dialer Solutions

 
1.) 
Acqueon Technologies Inc.

Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
PH: +1 888-946-6878

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

4.) 
ComSys S.A.

CList for Outbound Campaigns Management
CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
(read more)
PH: +302109241486

5.) 
Consilium Software

Consilium UniCampaign™
Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des...
(read more)
PH: (+61) 406 501 368

6.) 
contactSPACE

contactSPACE
Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time.

Take control, and ensure your team are on-message by designing the perfect agent interface with a drag-n-drop visual WYSWYG editor.

Rotate CLIDs, and auto-wrap certain calls to ensure maximum agent productivity and performance.
PH: +6188803111

7.) 
CTCOMM

Genesys PureConnect
Genesys PureEngage
Tegsoft

8.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.
PH: +49 351 44529800

9.) 
Megacall

Megadialer
With Megadialer you will get a customized call center software. With the creation of personalized questions, surveys and sales script you will have the information you need from your customers quickly and efficiently. Improve the performance of your agents with a 100% online contact center, real-time analytics and predictive dialer to optimize the time between one call and another.

All rates include:
Instant Call Reports
On-Demand Recording
Call Supervisor
Call Layout after Completion
Your Own Caller ID
Call Monitor
Automatic Re-Calls
Automatic sending of Mails
Incoming Call Management
Real-time Activity Panels
Call Lists for Agents
Different Levels of Administration
PH: +34 952 667 511

10.) 
Noetica

SmartBound™
Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.
PH: +44 345 0181 070

11.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.
PH: 877-588-2292

12.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!
PH: +441617102740

13.) 
Tru29 Outsource Solutions Inc.

Custom Outsourced Solutions
Tru29 Solutions tailor fits a dialer solution that will truly suit your needs.
 



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