As the new year is quickly approaching, now is a good time to refine your strategy for providing the best service to customers who call your company. With many companies turning to professional telephone answering services, there are numerous technologies that can seamlessly integrate these services with your sales and customer relationship management (CRM) systems in real time.
One vehicle that has emerged as a way to accomplish this is the Application Programming Interface (API). APIs allow for the creation of web-based forms that your telephone answering services company can use to communicate with your systems in real time. Using the API system, their agents can see the parts of your company’s systems that you would like them to see and communicate with, without their having access to the administrative portions of your software and systems. It essentially removes the need to train non-employees on your systems and protects the integrity of your systems and data – as well as that of your customers.
Many companies that provide business software solutions also provide APIs – either in cloud or software form. Following are several vendors to consider:
Pittsburgh Telephone Answering Service (PTAS) provides live telephone operator and answering services that replace the need for voicemail and increase customer satisfaction. With PTAS on your team, you have professional agents at your constant disposal, acting as your very important virtual personal assistant. At PTAS, we help independent business owners and mobile professionals with small and large businesses with their daily tasks. Missing customer calls can lead to lost revenue from upset customers or for a healthcare professional, it can mean a medical emergency left in the balance. We are able to provide custom solutions that meet the demands of multiple industries.
Contact us today to talk about how we can help you grow your business in 2019 with a call answering solution that integrates seamlessly with your CRM or Sales software.
Publish Date: November 28, 2018 5:00 AM
Charlotte Purvis is a speaker and communication consultant who has influenced an average of one million customer interactions each year for over 20 years. She consults, trains, and speaks on customer service, business communication, and leadership development for global companies, universities, and community organizations. She practices what she teaches as evidenced by nearly 100% of her engagements coming from repeat or referral business.
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