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Announcing PlayVox - April '16 Release - PlayVox - ContactCenterWorld.com Blog

Announcing PlayVox - April '16 Release

We are excited to tell you about new features and enhancements to the PlayVox platform. 

PERFORMANCE MANAGEMENT:

Associate multiple data sources to a single performance campaign.  

Performance campaigns can now pull data from multiple sources (FTP Connectors and API-based Connectors).   This provides additional flexibility when designing and structuring campaigns. 

Performance Campaign Build Process and Tools.  

As a result of adding the multiple variable calculations we’ve made minor changes to the campaign build tool. You will see seven steps (not six) in the campaign build process and changes to the tool for creating KPI formulas. Customers will not need to change any of their current performance campaigns. As you build new campaigns, this new process and tool set will be used. Additional training and instructional aids will be provided.  

Multi-variable formula calculations.    

All KPIs now allow you to create multi-variable formulas to calculate metrics.   

           AHT example:  (totaltalktime + holdtime + aftercallwork)/totalcalls.      

 

NEW COACHING CAPABILITIES

Auto-save of draft coaching forms.   

PlayVox now automatically saves coaching forms in progress as drafts and provides reporting for draft forms. With the auto-save feature, team leaders can respond to interruptions without worry of losing their information. Draft forms are listed on and retrieved from the team leader’s coaching dashboard.   

Initiate a coaching from the agent profile view. 

Team leaders can now open and execute on a coaching form from the agent profile.  

NEW RECOGNITIONS CAPABILITIES:

Ability to export detailed recognition stats.   

Now you can export recognition statistics for reporting and manipulation. Stack rank agents based on recognition types and number of recognitions. Supports tracking and reporting against operational goals for recognitions, supports contests associated with recognition achievements, supports optimization of recognition programs. 

 

 That’s all for now. Stay tuned for our next release! 

Source: http://blog.playvox.com/announcing-playvox-april-16-release

Publish Date: April 15, 2016 5:00 AM


2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

4.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385
 



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