Signs of Employee Burnout and How to Avoid It - PlayVox - ContactCenterWorld.com Blog
It's common that management can feel disconnected from front line employees. Because of this, management can forget the stress and energy required to handle calls and resolve customer issues all day, every day. It's a tough job but someone's got to do it.
As a result, it's important to keep employees satisfied in order to maintain low turnover and customer service quality high.
But before employees come asking for help or telling you they won't be continuing any longer, keep your eyes open for signs of burnout symptoms within your office before they even approach you. Instead, be the first to approach them.
Be in touch with staff and make sure that motivation levels are maintained. If you spot someone who looks like they need a boost or has had a sudden drop in performance or morale, reach out and see what you can do to help that person.
It is important to spot and correct signs of burnouts before they become a full-grown problem.
Employee burnout not only affects your company performance but can cause some real damage to your employees. Staff who experience burnout can suffer from anxiety, depression and severe and chronic health conditions. It's something we probably wouldn't even wish for our worst enemy!
So avoid bad vibes and keep your call center employees in tip top shape, here are a few tips to avoid employee burnout and stop signs of burnout in their tracks.
Give employees flexibility
There is nothing more demotivating than for a person to not feel in control of their lives. Employees are grown-ups and should be able to take their own decisions when it comes to choosing their work schedule, vacation days, and appropriate workload. Each person is different and only they know what fits them best.
By giving employees the choice to manage their time and work, they can handle their work-life balance their way they see fit. By empowering staff to be in control of their time management, you're guaranteed to have more fulfilled and productive employees.
Set a friendly environment
Be on the same page with your employees
- Are your values aligned?
- Do they understand the company's goals?
- Will you accommodate any specific needs or requirements the employee might have?
Publish Date: May 11, 2016 5:00 AM
|All Suppliers||Get Listed|
(VIEW OUR PAGE)
Аутсорсинговый контакт-центр ConceptCall| КонцептКолл специализируется на исходящем и входящем телемаркетинге: мы предоставляем услуги по осуществлению холодных звонков и продажи по телефону, проводим...
(VIEW OUR PAGE)
HigherGround develops data collection, information storage, and interaction analytics solutions that easily transform data into actionable intelligence, enabling operational optimization, enhanced per...
(VIEW OUR PAGE)
CTI Software is the creator of custom application called Davos, which complements the telephone client solutions with intelligent features such as automated call attendant, call recording and archivin...
View more from PlayVox
Recent Blog Posts:
|How To Improve Your Customer Service With Quality Assurance||June 23, 2017 5:00 AM|
|Benefits Of Using Both CRM & QA Software Together||April 5, 2017 5:00 AM|
|4 Best Practices Of Using QA Software In The Contact Center||March 31, 2017 5:00 AM|
|Boost Your Contact Center QA With PlayVox’s Third-Party Integrations||March 29, 2017 5:00 AM|
|5 Ways Your Call Center Can Seduce Millennial Customers And Turn Them Into Raving Fans||March 24, 2017 5:00 AM|
|Lowering Inbound Call Volume To Improve Your Customer Experience||March 17, 2017 5:00 AM|
|How To Use Customer Satisfaction Surveys To Gain Actionable Insights For Your Call Center||March 15, 2017 5:00 AM|
|How Upwork Improved Their Customer Service And Upskilled Their Agents With PlayVox||March 10, 2017 5:00 AM|
|5 Ways Virtual Agents Can Improve Website Customer Engagement||March 8, 2017 5:00 AM|
|How To Ensure Data Security And Privacy In Your Call Center||March 3, 2017 5:00 AM|