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Visa Verified: Plum Voice Secures a Listing on Visa’s Global Registry of Service Providers - Plum Voice - ContactCenterWorld.com Blog

Visa Verified: Plum Voice Secures a Listing on Visa’s Global Registry of Service Providers

Plum Voice has been at the vanguard of voice channel and IVR security for years. We pride ourselves on offering reliable cloud communications products that are compliant with some of the most desirable security standards in existence. These include PCI-DSS, HIPAA, and SOC2. As of May 2018, we can now add Visa Verified to that list as well.

What is Visa Verified?

Quite simply, Visa Verified is a program that vets the security of payments-related businesses in the Visa network. Visa compiles a list of verified vendors in its Global Registry of Service Providers, which gives businesses an up-to-date list of companies that meet Visa’s exacting security standards.

For each company on the list, Visa includes information about the type of validation they provide, the type(s) of service they offer, their operating regions, and more. This helps businesses to identify, narrow, and select vendors that meet their specific needs for a wide range of payment-related technologies.

How to get Visa Verified?

One of the major hurdles to get over in order to achieve Visa Verified status is PCI-DSS compliance. Fortunately, here at Plum Voice, our products have been PCI-DSS (Level 1) compliant for many years.

In order to qualify as a third-party Visa Verified service provider, it’s necessary to connect with a Visa Client Bank. After establishing that connection, the registration process requires third-party service providers to:

  • Describe how they handle cardholder data
  • Disclose any entities they use to support their operations (e.g., AMS, data centers, etc.)
  • Provide proof of compliance with the latest PCI-DSS standards

The partner Visa Client Bank in this process then vets the application and approves (or denies) it. Once approved, Visa adds the vendor to the Global Registry.

Extra Protection for You

Not all companies require their vendor partners to be Visa Verified, but even if your company doesn’t require it, when you partner with Plum Voice for IVR payments over the phone, you get the added protection that comes with Visa Verified. In addition to Visa, Plum Voice is listed on Mastercard’s roster of SDP Compliant Registered Service Providers.

Our platform undergoes rigorous security audits multiple times per year. The Visa Verified program simply provides additional data points and validation on our platform’s security.

At Plum, we’re proud to offer customers a wide range of security options that benefits many different industries.

For more information about our platform security, visit our Security and Compliance page.

If you have questions about how our secure voice communications products can help your company process more payments, contact us!

Source: https://www.plumvoice.com/resources/blog/visa-verified-plum-voice-global-registry/

Publish Date: July 12, 2018


2024 Buyers Guide Remote Agent Solutions

 
1.) 
Amtelco

Web Agent
Our Web Agent application is a web browser-based telephone agent interface for the Genesis Intelligent Series (IS) call center platform. The Genesis Web Agent application makes any personal computer a professional telephone agent station.

2.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS. This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

3.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

4.) 
MFE International

Oracle LIVE Experience
Live Experience offers HD voice, video, Screen sharing and annotations for customer mobile users. Agents interacted with users using desktops or mobile. Applications are for Financial Services, Retail, Travel and Hospitality, Digital Services, Utilities, Coporate IT where remote HD video, screen share or annotation is needed for a great customer experience.

5.) 
Vads

VADS Indonesia Remote Agent Solutions helps your company with various features that can make it easier for you and your company to stay productive, can be accessed anywhere because it uses cloud-based licenses so that it can help you and your business activities run smoothly.The features that keep your company activities running and productive.

6.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.

7.) 
Yoummday

yoummday stands for “you made my day” and is one of the fastest-growing technology companies in Europe. The yoummday platform combines a comprehensive modular workforce management software with over 11,000 quality-assured, self-employed customer service professionals from 70 countries speaking more than languages registered to handle sales and customer service interactions for businesses of all sizes. Central to yoummday’s success is its AI-powered integration, enhancing operational efficiency for companies and their remote workforce management.

As a marketplace for 360-degree customer services, the platform differs significantly from traditional outsourcing processes. Clients benefit fro...
(read more)
 



View more from Plum Voice

Recent Blog Posts:
Bring Your Own Telecom: Is it Worth Doing?July 26, 2018
Visa Verified: Plum Voice Secures a Listing on Visa’s Global Registry of Service ProvidersJuly 12, 2018
What You Need to Know about Poor Call QualityJune 7, 2018
Fairly Allocate Call Transfers to Multiple Contact CentersMay 17, 2018

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