Plum Voice has been at the vanguard of voice channel and IVR security for years. We pride ourselves on offering reliable cloud communications products that are compliant with some of the most desirable security standards in existence. These include PCI-DSS, HIPAA, and SOC2. As of May 2018, we can now add Visa Verified to that list as well.
Quite simply, Visa Verified is a program that vets the security of payments-related businesses in the Visa network. Visa compiles a list of verified vendors in its Global Registry of Service Providers, which gives businesses an up-to-date list of companies that meet Visa’s exacting security standards.
For each company on the list, Visa includes information about the type of validation they provide, the type(s) of service they offer, their operating regions, and more. This helps businesses to identify, narrow, and select vendors that meet their specific needs for a wide range of payment-related technologies.
One of the major hurdles to get over in order to achieve Visa Verified status is PCI-DSS compliance. Fortunately, here at Plum Voice, our products have been PCI-DSS (Level 1) compliant for many years.
In order to qualify as a third-party Visa Verified service provider, it’s necessary to connect with a Visa Client Bank. After establishing that connection, the registration process requires third-party service providers to:
The partner Visa Client Bank in this process then vets the application and approves (or denies) it. Once approved, Visa adds the vendor to the Global Registry.
Not all companies require their vendor partners to be Visa Verified, but even if your company doesn’t require it, when you partner with Plum Voice for IVR payments over the phone, you get the added protection that comes with Visa Verified. In addition to Visa, Plum Voice is listed on Mastercard’s roster of SDP Compliant Registered Service Providers.
Our platform undergoes rigorous security audits multiple times per year. The Visa Verified program simply provides additional data points and validation on our platform’s security.
At Plum, we’re proud to offer customers a wide range of security options that benefits many different industries.
For more information about our platform security, visit our Security and Compliance page.
If you have questions about how our secure voice communications products can help your company process more payments, contact us!
Publish Date: July 12, 2018 5:00 AM
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.
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|3.)||Call Center Studio|
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Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.
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|5.)||Jointly International Inc.|
Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:
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By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
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VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.
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Any part of your business operations that requires constant end-customer facing task is an essential part of your business.
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