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The Fastest, Easiest Way to Add Secure Phone Payments - Plum Voice - ContactCenterWorld.com Blog

The Fastest, Easiest Way to Add Secure Phone Payments

Simplicity. It’s something that many people want, but few attain. This especially rings true when we’re talking about telephony. Combining telephony with other complex tasks, like payment processing certainly doesn’t lend itself to simplicity either.

Yet many companies, especially those that process recurring payments, find themselves navigating on a daily basis. Using an interactive voice response (IVR) solution helps to reduce staffing needs, but IVR adds yet another layer of complexity to the equation.

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Too often, IVR is a time suck, pulling valuable resources away from other projects. This makes it difficult to manage. Historically, you’ve always needed developers to write code for a custom IVR or use a turnkey IVR that is next to impossible to customize. Neither of these options leaves much room for simplicity.

Don’t Settle

As a company that deals with telephony, payments, and IVR every day, we set out to deliver the simplicity that companies need. First, we created Plum Fuse, which removes the need to write code in order to build an IVR by providing an intuitive, visual, drag-and-drop app editor.

Visualizing the application creation process has lots of benefits. Having a visual reference to refer to in real-time makes it easier to see changes and how they relate to other aspects of the application. Creating and editing voice applications has never been easier.

While Fuse offers a level of reliability, flexibility, and security unmatched in the IVR industry, it remained clear that even greater simplicity was possible. Therefore, we built payment processing application for you.

Discover Simple

Our pre-built IVR payment application is configured to allow customers to pay bills over the phone using either a credit card or a bank account. Companies can use the app as is, or, because it’s an app on the Fuse platform, users can customize, update, and change the stock app to fit the needs of their customers and business.

Built by IVR experts, our payment app saves companies weeks or even months of development time. With this app and Plum Fuse, it’s easy to test and deploy your application in a matter of hours or days.

Because payments include sensitive financial data by default, our app is also a PCI-DSS compliant. In fact, the entire Fuse platform is PCI-compliant. Plum Voice is the only custom IVR vendor to offer this level of data security.

Decisions should never be made in a vacuum. Thanks to VoiceTrends, Plum’s purpose-built analytics toolkit, Phone Pay provides actionable data about your payment application.

Regardless of the type of payments your company processes, recurring or otherwise, the new pre-built payment app from Plum Voice provides you with a simple yet powerful solution that lets you get up and running quickly, and to process more payments, faster.

Sign for Fuse today and try it for yourself.

Source: http://www.plumvoice.com/resources/blog/phone-payments-simplified/

Publish Date: May 11, 2017 5:00 AM


2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312

5.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 



View more from Plum Voice

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