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Adding Voice Biometrics Security is as Easy as A-P-I - Plum Voice - ContactCenterWorld.com Blog

Adding Voice Biometrics Security is as Easy as A-P-I

Adding Voice Bio Security

It doesn’t take a genius to know that security is critical to successful business operations. Recently we looked at different authentication methods and how to use them. Naturally, as a company that deals in voice communications, it makes sense to highlight the benefits of voice biometrics as a security option.

How It Works

There are two elements to voice biometrics: registration and authentication.

Registration entails talking to the voice biometric engine long enough so that it can create a voice print for an individual.

One method for creating a voice print is to use a random number case approach. In this use case, the voice bio engine prompts the user to recite a string of random numbers. An IVR captures this audio and sends it to the engine. If there is a successful match, the system then moves to another random string of numbers. This process is repeated until the voice biometrics engine determines that it has enough samples to create a voice print. Typically, this is in the range of 4–6 audio samples.

Authentication is even simpler. During subsequent calls to the same company, the caller’s voice is verified against the voice print already in the system. Registration only needs to be done once, making the authentication process a fast and efficient security measure once it’s set up.

A Robust API

At Plum, we’ve created our own REST API (or shim layer) specifically for voice biometrics. Our developers have done the hard work of evaluating numerous voice bio engines. Only the engines that meet our high standards and internal testing made the final cut into the API. Our developers continue to assess different voice bio vendors in order to offer the best combination of reliability and ease of use through a single API.

Normalizing multiple voice bio engines in an API allows us to offer increased flexibility without a corresponding increase in development complexity. The API brings the most common commands to the forefront, and pushes everything else to the background to make integration smoother.

At the heart of our voice biometrics API are the commands to manage user creation and validation, to initiate voice print enrollment for both new and existing users, and to authenticate users. The end result streamlines the creation and authentication of voice prints through an interactive voice response application.

Integrate Voice Biometrics into Applications

Thanks to our voice bio REST API, developers can easily boost the security of their DEV voice applications. A custom-made JavaScript helper library maintains the API endpoints and provides functions to parse XML DOM responses. It can also be used to build remote grammars for ASR matching, making voice biometrics much more usable. Developers can trigger this helper library by adding a single line of code to their VoiceXML script.

Without the assistance of the REST API and the JavaScript helper library, developers would have to connect everything directly between the voice biometrics engine and their voice application in a traditional, high level programming language. If your company wanted to change voice bio vendors or test different voice engines to see which one works best with your application, then developers would have to re-write all of the integration code to fit the new engine. A custom API makes testing different voice biometric systems or platforms a breeze. Plum Voice’s Voice Biometrics API makes voice biometrics a plug-and-chug coding option because it is designed to handle multiple engines.

Lauding the benefits of voice biometrics and multi-factor security authentication is all well and good, but if these additional features aren’t cost effective or are difficult to implement the ROI drops. Plum makes voice biometric authentication easy to implement into voice communications, reducing the number of hours that developers need to spend on it. This makes its security benefits even more attractive because it provides a strong layer of security as a standalone or as part of a multi-factor authentication process.

VoiceBio-CTA-2

Source: http://www.plumvoice.com/resources/blog/adding-voice-biometrics-security-easy-as-api/

Publish Date: December 2, 2015 5:00 AM


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You can see the full list of features here:

4.) 
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CList for Outbound Campaigns Management
CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
(read more)
PH: +302109241486

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Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time.

Take control, and ensure your team are on-message by designing the perfect agent interface with a drag-n-drop visual WYSWYG editor.

Rotate CLIDs, and auto-wrap certain calls to ensure maximum agent productivity and performance.
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Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.
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Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.
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Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

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11.) 
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Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!
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