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Customer Opportunities: Generating More Sales Isn’t Just About Getting Leads - RDI Corporation - ContactCenterWorld.com Blog

Customer Opportunities: Generating More Sales Isn’t Just About Getting Leads

Of course, generating more sales and expanding your customer base is key to boosting your bottom line. But, let’s not forget another factor that may be even more important in your lead generation strategy: connecting with potential customers in meaningful ways to build stronger relationships through genuine interactions.

But, not only is it important to be genuine, it’s just as important that your company has the capacity to achieve goals and move the needle. Be realistic about the volume your internal resources can handle, and consider augmenting your staff when needed to ensure you can connect with all potential customers in a personal way.

Making that Individualized Customer Connection

Today’s customers don’t just expect excellent, personalized customer service; they demand it. Recent research has shown that 61% of American consumers think that good customer service is important. In fact, it’s so important that they’re willing to spend an average of 9% more for a company that delivers great service, every time.

Delivering a superior customer service experience also goes a long way in securing long-term business. The same study above found that 81% of consumers are more likely to give a retailer repeat business when they’ve had a great customer service experience. Making sure you connect with each potential customer, on a personal level, goes a long way in helping your company deliver excellent customer service during every interaction.

Supplement Your Staff for Increased Results

Connecting with each potential customer one-on-one—and continuing to nurture that relationship over the years—takes a lot of manpower. But, it’s worth the effort. Research has shown that a potential customer is 5.2 times more likely to return a sales call if the salesperson has made a personal connection with them. The importance of having enough people on your staff to nurture customer leads in a way that personally connects with each person cannot be overstated. Look at your current capacity and how many warm contacts you could have, and use this information to make smart decisions about how to partner with an outsourced staff.

For example, if you know there are 500 gift shops in a certain region and perhaps 10% of those want to buy your product to sell in their stores, do you have the capacity to make those 500 calls to find out which are the right 50? If your in-house staff can only afford to make 100 or 200 calls because of time constraints, you miss out on the opportunity to find all of the right leads. On the other hand, if you outsource to a trusted partner, then all of those gift shops will be called and all of those leads will be discovered and nurtured in a personal way. Partnering with a contact center to assist with your lead generation strategy can be helpful in wide variety of industries, no matter the product or service your company offers.

Discover How to Improve Your Customer Service

Review your lead generation strategy today to ensure you are connecting with each potential customer personally. A study revealed that sales calls in which the salesperson personally connects with potential customers led to a 243% increase in sales productivity. So, not only will your bottom line ultimately see a boost, but your customers will really appreciate that you’ve gone the extra mile to capture their attention and their business.

Investing in personally connecting with your potential customers on an individual basis may mean that you need to bring in a contact center partner in order to make sure you have enough staff to cover all potential customers. But, it’s worth the investment so you don’t lose out on business to your competitors who are also working hard to deliver great customer service.

Source: http://blog.rdi-connect.com/customer-opportunities-generating-more-sales-isnt-just-about-getting-leads

Publish Date: November 12, 2015 5:00 AM


2020 Buyers Guide Speech Technology

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.
PH: 8005771872

4.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

5.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

6.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044

7.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

8.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 



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