Insight Hub Features #1 (Data Comparison) - ResponseTap - ContactCenterWorld.com Blog
Throughout the next few months we want to keep you informed of the exciting new features within our new Insight Hub as we release them with a series of blogs explaining why they were developed and how they can benefit you. Today we’re focusing on our Data Comparison Feature, something that no other business in our industry offers.
Needless to say, every business needs to have access to accurate, detailed reports that reflect their current position. Having listened to our customers we made the decision to take this a step further.
Now you can compare performance year on year, month on month, week on week and day on day. These greater insights will allow our customers to compare data in context and separate seasonality from success
Being able to compare data in this way will allow you to spot trends of both online and offline campaign performance, for example call volume and call duration of all your media campaigns in a matter of seconds.
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Publish Date: April 14, 2016 5:00 AM
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