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Increasing Contact Centre Efficiency for the Travel Sector in January - ResponseTap - ContactCenterWorld.com Blog

Increasing Contact Centre Efficiency for the Travel Sector in January

One of the busiest times of the year for travel agencies – for all kinds of travel company, actually – is January. It’s traditionally a time when people start to think of their summer holidays, or maybe a cheap winter getaway. Travel companies are keen to capitalise on these browsers and offer a range of cut price offers to entice them.

Travel plans are something everyone takes seriously; they’re a substantial time and money investment each time. Browsing the internet alone isn’t always enough for most customers; the travel industry relies on its contact centres and websites working hand in hand at all times, but never more so than in January, when not only does the information flow between the two work seamlessly but the contact centre needs to be as efficient as possible.

And bringing together these processes is where call-based marketing automation really comes into play. Increasingly traditional package holidays are becoming less popular, as people want more flexibility on flights, locations and activities. Offering a more bespoke service means that customers are more likely to want to speak to somebody about the finer details before making a purchase decision.

Dynamic numbers to see which campaign has generated a phone call whether your customers are ski aficionados, fine art enthusiasts, or sun worshippers into different telephone groups Further dividing by the country or continent they’re looking at, these segments can then be delivered to agents who are experts in that particular field.

With each caller being directed quickly to an appropriately skilled agent waiting times are reduced and more calls can flow through your contact centre per hour.

ResponseTap has proved valuable for travel companies in January. To find out how ResponseTap could benefit your business, email demo@responsetap.com today.

Source: https://www.responsetap.com/blog/post/how-responsetap-helps-travel-companies-in-the-new-year/

Publish Date: January 4, 2016 5:00 AM


2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)
PH: (+61) 406 501 368

4.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

5.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

6.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 



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