How ResponseTap Helps Clients Make the Most of Christmas - ResponseTap - ContactCenterWorld.com Blog
December sees most retailers at their busiest; sales are up, lines are discounted, and with new presents being opened on Christmas Day comes the inevitable calls to help and support lines as we move toward 2016.
Contact centres, especially those running sales, customer support, or tech support, all have to be prepared for the challenges they face at this time of year. With staffing reduced for the holidays in every line of work and high volumes of call traffic expected, it’s vital that the efficiency of the contact centre is as strong as can be.
One way in which contact centres can look to alleviate the strain at this time of year and improve their customer service is by using dynamic numbers to match a customer’s online and offline journeys.
Having a clear overview of a customer’s journey before they make a call means they spend less time with auto attendants thus increasing customer satisfaction. The ability to pre empt the reason for a call cuts call times and allows every agent to work more efficiently.
We’ve all been frustrated by automated phone menus; this allows you to cut that entirely.
Contact centre managers can set up on screen prompts to remind each agent of what the customer has searched for before calling, increasing the chance of cross and upselling opportunities and in general, leaving the customer feeling they are being treated like an individual rather than someone interchangeable.
That’s why ResponseTap has proved valuable to many clients during pervious festive periods If you want to start the new year off with the same kind of advantage, why not email email@example.com to set up a demo?
Publish Date: December 18, 2015 5:00 AM
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