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RingCentral, Inc. - ContactCenterWorld.com Blog

How We Built An Award-Winning Office in Charlotte

Four years ago, RingCentral opened its Charlotte office to better serve East Coast customers and tap into the strong local talent pool. We started small with a team of just three people. In the first three years, we saw a 1,500% increase in headcount and now have over 100 employees in Charlotte.

As someone who has been there from the beginning, it’s been a thrill to experience. When opening a satellite office, the challenge is finding the right balance between the overall corporate culture and the one that emerges when teams work together closely over time. It’s been amazing to see our Charlotte office culture take shape.

The result is a highly collaborative environment in which everyone is willing to help each other and achieve and celebrate success together. We’re extremely proud of the strong culture we’ve built and to be a part of Charlotte’s thriving community. We were recently recognized by the Charlotte Observer as a Top Workplace. This is a direct reflection of the amazing people we have here who come in each day and bring their very best to work.

I’ve been asked our secrets to success in growing a satellite office. While we’re the first to admit we don’t have any magic formula, here are four ingredients that have worked for us in creating a remote office where people thrive.

  1. Find great people and let them bring their best. Charlotte has a solid foundation of local talent that’s made finding amazing people easy. The hard part is creating the right environment for them to do great work. That requires cultivating a culture in which collaboration and excellence are at the core.
  2. Work closely with the home office any time there is an opportunity to do so. It’s important for satellite employees to feel tethered to the mothership. Whenever people from HQ visit our office, we go out of our way to make them feel at home and get to know their Charlotte teammates.
  3. Rely on face-to-face interaction whenever possible. We use RingCentral Meetings for video conferencing, which makes working cross-office feel much more personal and intimate.
  4. Unite headquarters with remote offices with technology that delivers a seamless experience. The right cloud communications and collaboration solution, shared across the organization makes it a lot easier to collaborate and get work done efficiently. Enabling teams with a unified app that includes team messaging, meetings, calling is key to a high performing team.

I’m extremely proud of our Charlotte team and all that we have accomplished together in a short period of time. This Best Places to Work recognition is simply a first step. We have ambitions to not just be one of the best places to work but rather the best.  

We’re hiring – come join our fast-growing team in Charlotte and experience the Best Place to Work difference.

Source: https://blog.ringcentral.com/blog/2018/12/ringcentral-charlotte-office-best-place-to-work/

Publish Date: December 7, 2018


ConnectCentral 2018: 4 Insights Connecting Employee Engagement with Customer Engagement

On day two of ConnectCentral 2018, IT leaders explored the impact of technology on employee and customer engagement. It was clear throughout breakout sessions and main stage presentations that when businesses invest in great employee experiences, they drive better customer experiences, and vice versa.

Four key insights stood out today:

Technology is a crucial element of exceptional employee experiences

Bestselling author and futurist Jacob Morgan shared how companies have a misplaced focus on lavish perks and benefits instead of culture, physical space, and technology — the actual elements that create a winning employee experience. Technology is a driving force in this equation, affecting a full 30 percent of the employee experience. Morgan affirmed that the future of work requires technology that enables seamless and simple real-time communications and collaboration at scale.

Customers expect to engage with businesses on the channel of their choice

Customers today expect to interact with brands based on their preferred mode of communication, whether that is phone, text, video, social media, email, chat, or another channel. Customer engagement over these digital channels has grown 63 percent in the last two years. This rapid proliferation of touch points has contributed to fragmentation as businesses struggle to keep up. RingCentral COO Dave Sipes unveiled a solution for overcoming these challenges: RingCentral Engage, a digital customer engagement platform that reduces complexity and centralizes response management for consistent communication regardless of the touchpoint through which customers engage.

Uniting employee engagement and customer engagement drives great experiences

The clear opportunity for businesses today is to build amazing experiences for customers and employees, driving business value and customer satisfaction. In his fireside chat with Aragon Research’s CEO Jim Lundy, RingCentral Founder and CEO Vlad Shmunis shared the vision that, regardless of how RingCentral grows, what really matters is delivering for the customer, and an engaged workforce is “table stakes” for executing on that vision. He sees the future as clear and non-controversial—legacy on-premises communications platforms will be replaced with cloud communications systems, because only native cloud technology enables both employees and customers to communicate effectively.

Technology empowers all workers

Reshma Saujani, founder of Girls Who Code, closed out the day discussing the importance of providing opportunities for girls to develop the skills critical for success in the 21st century. The national movement she has created is closing the gender gap in technology, with a goal of equality by 2027.

Check back tomorrow for key takeaways from the final day of ConnectCentral 2018, which features a keynote addresses from award-winning author Malcolm Gladwell and CEO of the Golden State Warriors, Joe Lacob.

Source: https://blog.ringcentral.com/blog/2018/11/connectcentral-2018-day-two-recap/

Publish Date: November 14, 2018


Three Reasons to Attend ConnectCentral 2018

This year’s ConnectCentral, held November 12-14 in San Francisco, offers three packed days of education, connection, and conversation. We will be highlighting how communications and collaboration technology can unite people, businesses, and ideas in ways previously unimaginable.

While some might consider the opportunity to visit San Francisco reason enough to attend this year’s show, our 2018 slate of sessions, keynotes, demos, and parties provides plenty of added reasons to book your reservation. (For those who haven’t previously attended ConnectCentral, be sure to see all the highlights from ConnectCentral 2017 to get a sense of the scope of what’s become the premier cloud communications and collaboration event in the industry.)

In particular, here are our three top reasons to attend ConnectCentral 2018:

Insights from expert speakers

Keynotes at ConnectCentral are all about providing uncommon points of view and unique approaches to problem solving that spur new ideas for our attendees. This year’s speakers boast an impressive track record in that regard. Our featured keynote speaker, award-winning author Malcolm Gladwell, will bring his out-of-the-box perspective to ConnectCentral, as will our other keynote presenters, Reshma Saujani, founder and CEO of Girls Who Code, and futurist and best-selling author Jacob Morgan.

Specialized training

Detailed and focused breakout sessions are a hallmark of ConnectCentral, giving attendees an opportunity to leverage the perspectives of their peers, industry experts, and key RingCentral executives. The agenda contains topics ranging from strategies for transitioning to cloud technologies, maximizing platform value, to trends in collaborative communications.

If you have a story to tell, submit speaker your application by August 31.

For specific instructions on RingCentral products, RingCentral University sessions offer excellent hands-on training and best practices to help customers maximize the value of RingCentral solutions. Last year, more than 180 attendees responsible for managing their organizations’ product and solutions experiences participated. Two levels of classes will touch on everything from troubleshooting to deeper networking issues.

Connections with peers and industry leaders

Networking is one of the most important aspects of ConnectCentral 2018. On November 12, RingCentral will host a night of cocktails, music, mingling, and more at the Mezz in San Francisco. We’ve also scheduled a networking event and scavenger hunt on November 13.

This is sure to be a great event. Check back for more updates or visit connectcentral18.com.  

Ready to get started? Register by August 31 and receive $100 off.

Source: https://blog.ringcentral.com/blog/2018/08/three-reasons-to-attend-connectcentral-2018/

Publish Date: August 29, 2018


Share your story at ConnectCentral 2018: call for presenters and award nominations now open

Do you have a unique story or experience to share? Does your work greatly impact your business or the lives of your customers? Are you passionate about the work you do and want to help others have an impact on their businesses? At ConnectCentral 2018, the premier cloud communications and collaboration event, we’re proud to offer two opportunities to share your story.

Become an individual presenter or panel speaker.

The power of cloud communications and collaboration technology is its ability to unite people, ideas, and businesses in ways we never thought possible. Of course, each company’s story is unique. This year, we’re looking for presentations about your success with the following:

  • Maximizing Adoption and Productivity
  • Administration and Infrastructure Optimization
  • Contact Center Solutions
  • Developer Platform Integrations
  • Industry-Specific Solutions
  • Partner Solutions

We want to hear stories about your company’s successes and advancements using communications and collaboration technology.  All selected speakers will receive one complimentary admission pass.

Submit your application by August 31, 2018.

Submit an award nomination.

This year we’ll be highlighting achievements in cloud communications at ConnectCentral 2018 with five awards for individuals. The categories for this year’s awards are:

IT Leader

IT leadership involves much more than managing an organization’s technology infrastructure. It requires vision, the ability to spot opportunities and trends that could impact the enterprise in the future, and the decisiveness to act on them now. Being a true IT leader also requires the ability to bring together teams and departments across the entire enterprise—and possibly even customers, as well—to create more efficient and effective ways of working together. The ConnectCentral 2018 IT Leader Award recognizes a forward-thinking IT professional who exhibited these leadership qualities in the past year.

Technology Innovation

To remain competitive in the modern business environment, organizations need to develop innovative approaches to IT and roll out those innovations rapidly. As communications technology becomes increasingly powerful and affordable—as well as more competitive—businesses can no longer afford to rely on outdated communications solutions, even if those solutions served the enterprise’s needs just a few years ago. With this award, we honor a RingCentral customer leveraging our cloud communications solutions in innovative ways to benefit its business, its teams, and its customers.

Human Impact

We’re extremely proud that RingCentral is used not only by hundreds of thousands of businesses around the world but also by many nonprofits and other organizations that are passionate about helping people and improving our world. This award recognizes a RingCentral customer using our solutions to advance its laudable mission of service and giving back.

Business Impact

Sometimes an organization introduces a new system, process, or tool that benefits the enterprise in ways that are more profound than you would expect, based strictly on the solution’s features. With the ConnectCentral 2018 Business Impact Award, RingCentral is honoring such an organization for leveraging our cloud communications solution in ways that inspire us—and that we believe will inspire you, as well.

Women in Tech

Women are ascending to the highest levels in virtually every industry—technology included. With the ConnectCentral 2018 Women in Tech award, RingCentral is proud to recognize a professional who exemplifies leadership and whose example can inspire other women to pursue their dreams in the tech field.

Individuals may nominate themselves or can be nominated by a RingCentral Customer Success Manager, Account Manager, or Partner. Each winner will be awarded one free conference pass.

We’d love to hear your story. Let us know how you or your nominee made a positive impact at your company by submitting your application by August 31, 2018.

To learn more about ConnectCentral 2018, check out the ConnectCentral website or to get a peek at the type of experience you can have take a look the 2017 post-show magazine.  You’ll see it’s an event not to be missed.

Source: https://blog.ringcentral.com/blog/2018/08/share-your-story-at-connectcentral-2018-call-for-presenters-and-award-nominations-now-open/

Publish Date: August 10, 2018

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