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5 Virtual PBX Features Your Small Business Should Start Using Today - RingCentral, Inc. - ContactCenterWorld.com Blog

5 Virtual PBX Features Your Small Business Should Start Using Today

Traditional PBX phone systems have many disadvantages compared to virtual PBX systems. They’re big and bulky, expensive to maintain, require a technician to install and update, and can’t match the functionality of cloud PBX systems.

Virtual PBX solves the problems of these old systems and adds in dozens of advanced features. In fact, virtual PBX systems are so robust that there are probably a few things you might have missed. These are some of the best ways to take advantage of a virtual PBX system to maximize your business.

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Instead of paying someone to handle moves, adds, and changes, you can administer your own virtual PBX. When your business is growing, you can quickly add new extensions to accommodate additional employees. If your business is seasonal, you can quickly add or subtract capacity as needed, on the fly. Best of all, these changes can be handled from anywhere, including from a computer or mobile device.

Make your own rules

Older phone systems are limited.

A call comes in, it rings an extension, and if no one picks up, it goes to voicemail. Virtual phone systems offer much more flexibility, including schedule-based routing options and the ability to filter calls from your most important clients. Custom greetings, the ability to ring multiple phones, and automatic scheduled transfers are all easily configurable and can be changed as needed.

Business SMS

On-site PBX hardware predates mobile communications by several decades, and it’s been notoriously difficult to integrate mobile devices into traditional systems. On the other hand, virtual PBX systems were built with mobile in mind from the start.

It’s easy to integrate BYOD policies with virtual systems, and users are able to send and receive SMS messages from their business numbers, right from the devices they already have. You don’t have to worry about carrying multiple devices for business and personal use, and you can maintain privacy by using your business number with your existing devices.

Move calls between phones

In today’s fast-paced business environment, you’re often on the go—but mobile devices present a challenge for traditional PBX systems. Virtual systems allow users to quickly move between phones at a moment’s notice.

We’ve all been on an important mobile call when our batteries suddenly hit 3 percent. With Call Flip, you can switch to your desk phone in two key presses. When you’re running out the door to a meeting, easily flip an in-progress call to your mobile device. You’ll never have to waste a client’s time again by hanging up and calling back.

Keep up with call logs and message alerts

For many companies, data drives everything that you do. With a virtual PBX system, it’s easy to keep up with all of your business calls. Automatic call logs let you track all the activity on your system. Use this data to analyze expenses, bill clients, or gauge performance. Everything is easily accessible online and downloadable for analysis and record-keeping.

Message alerts are another way a virtual PBX helps keep tabs on your business. Send alerts for messages, missed calls, and faxes via email, SMS, or as notifications on mobile or desktop apps. Everything gets managed in one place, and you can customize alert delivery to suit the way you work.

Virtual PBX systems offer features that traditional business phone systems just can’t match. They’re simpler and cheaper to set up and maintain, so you can focus on your business and provide the best possible service to your customers.

Source: https://blog.ringcentral.com/blog/2016/11/5-virtual-pbx-features-your-small-business-should-start-using-today/

Publish Date: November 14, 2016 5:00 AM


2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800

4.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

5.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

6.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier
PH: 213-943-2023
 



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