For small businesses and startups, there is a lot to be said for saving space and resources. It might seem preferable to work on a phone system that is managed entirely within your office, but sometimes the desire for this control is significantly outweighed by practicality. Although an internally maintained system can offer a number of advantages, it is important to bear in mind the benefits offered by the alternative.
A VoIP phone system offers a range of features and benefits, and as any small business or startup owner knows, every advantage is a tool that can be used to thrive.
But first, what is hosted VoIP? Put simply, it is a telephone system that is managed from an external space; a VoIP provider “hosts” your equipment in the cloud, and you pay a monthly charge for the service. Although this is a simplification of the process, it is essentially enough for business owners to understand what they are signing up for.
So what are the benefits of hosted VoIP? And why should your business think about joining the cloud? Take a look at the information below to find out.
1) Space. This is the simplest benefit of hosted VoIP, but it is easily one of the most important. With the majority of equipment located elsewhere, your business does not have to dedicate any space to it—likewise, with the system being operated remotely from your business, you do not have to invest in installation or clunky hardware. This can save you time and money, and can be a huge relief for a small business or a startup that can’t easily afford to spend out on equipment or installation costs.
2) Maintenance. As well as removing the stresses that come with storage and space, having your system hosted elsewhere also removes the hassle of maintaining it. Although there are various features and systems that you will still manage with an internal dashboard or management system, you do not need to take care of physical equipment. This reduces the resources required and, as an added bonus, also provides you with cover. With a hosted VoIP system, maintenance responsibility lies with your supplier—you can expect constant, quality service, maintained by experts.
3) Quality. Some business owners may worry that a hosted system sacrifices quality. In fact, this is not the case at all. Although you may lose direct control of your equipment, you can still expect to receive the highest quality service through your cloud-hosted service. Indeed, the features offered with hosted VoIP are comparable to non-hosted service in almost every way, meaning that your business can feel more than confident in the functionality you work with.
4) Cost. VoIP is a cost-effective option for any business—and for small businesses and startups, that cost-effectiveness is vital. Just like larger, more established companies, small businesses need to get the best service possible. Unlike larger, more established companies, though, they do not always have the capital to shell out for what they need. This is why hosted VoIP is beneficial. It allows small businesses to compete with larger rivals, without fighting uphill against inferior equipment.
A cost-effective hosted VoIP telephone system levels the playing field and can help your business to overcome the obstacles that might otherwise stop you in your tracks.
Although there is a range of options to choose from, for a small business, hosted VoIP might well be the best bet.
Publish Date: November 30, 2016 5:00 AM
Combines knowledge management with call support as continue improvement.
eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.
FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.
Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.
Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.
Internally, the centralised knowledge base equips your employees with all the knowledge they require to assist customers, enhancing not only the way agents work, but the impact on CSAT.
Knowledge can be seamlessly integrated with your customer service tools to ensure complete coherence of information, even when it's updated.
PH: +441279 5555 80
|How We Built An Award-Winning Office in Charlotte||December 7, 2018 5:00 AM|
|ConnectCentral 2018: 4 Insights Connecting Employee Engagement with Customer Engagement||November 14, 2018 5:00 AM|
|Three Reasons to Attend ConnectCentral 2018||August 29, 2018 5:00 AM|
|Share your story at ConnectCentral 2018: call for presenters and award nominations now open||August 10, 2018 5:00 AM|
|Why VoIP Is Better for Small Businesses: 3 Reasons to Provide Phone Solutions in the Cloud||May 31, 2018 5:00 AM|
|RingCentral Ranked #1 in IHS Markit 2018 North American UCaaS Scorecard||May 14, 2018 5:00 AM|
|Introducing RingCentral Integrated Collaborative Meetings Solution||March 14, 2018 5:00 AM|
|Explore the Winning Hacks from the ConnectCentral 2017 Hackathon||October 27, 2017 5:00 AM|
|Ensuring the Best Voice Quality for Cloud Communications||October 26, 2017 5:00 AM|
|ConnectCentral 2017 Ends with Focus on Innovation||October 26, 2017 5:00 AM|